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PATIENT SERVICES REPRESENTATIVE at Palms Medical Group
Trenton, Florida, United States - Full Time
Skills Needed
Customer Service, Judgment, Organization, Self Starter, Detail Oriented, Multitasking, Confidentiality, Training, Office Equipment, Microsoft Office, Ehr Systems, Communication, Insurance Knowledge
Specialization
Candidates must demonstrate excellent customer service skills and be organized and detail-oriented. Prior customer service experience, especially in healthcare or call center environments, is preferred.
Patient Services Representative at Women's Health Arizona
Phoenix, Arizona, United States - Full Time
Skills Needed
Communication Skills, Attention To Detail, Customer Service, Organizational Skills, Insurance Verification, Medical Terminology, Hipaa Regulations, Compassion, Empathy, Administrative Support, Appointment Scheduling, Patient Communication, Ehr Systems, Confidentiality, Multi Tasking, Professionalism
Specialization
Candidates should have a high school diploma or equivalent, with a preference for an associate's degree or certification in healthcare administration. A minimum of 1-2 years of experience in customer service or administrative roles, particularly in healthcare, is required.
Patient Service Representative at Movera
Fuquay-Varina, North Carolina, United States - Full Time
Skills Needed
Customer Service, Dental Front Desk Operations, Pediatric Dental Experience, Osha Certification, Hipaa Certification, Cpr Certification, Analytical Skills, Critical Thinking, Problem Solving, Interpersonal Skills, Organizational Skills, Verbal Communication, Written Communication, Team Collaboration, Training Skills, Adaptability
Specialization
Candidates must have at least 3 years of experience in dental front desk operations, with a preference for pediatric dental experience. Certification in OSHA, HIPAA, and CPR is also required.
Experience Required
Minimum 2 year(s)
Patient Service Representative at Radnet Radiology
Glendale, Arizona, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Interpersonal Skills, Multitasking, Medical Terminology, Radiology Office Experience
Specialization
A high school diploma or GED is required, along with strong multitasking and communication skills. Experience in customer service and knowledge of medical terminology is preferred.
Patient Service Representative at Solis Mammography
Alvin, Texas, United States - Full Time
Skills Needed
Healthcare Registration, Customer Service, Cash Handling, Medical Terminology, Microsoft Office Suite, Ris Software, Mathematics, Communication, Detail Orientation, Patient Interaction, Confidentiality, Scheduling, Documentation, Team Collaboration, Empathy, Problem Solving
Specialization
Candidates should have a high school diploma and preferably two years of healthcare registration or customer service experience. Basic knowledge of cash handling and medical terminology is preferred, along with proficiency in Microsoft Office Suite.
Experience Required
Minimum 2 year(s)
Patient Service Representative at ZingHR
Los Angeles, California, United States - Full Time
Skills Needed
Communication Skills, Problem Solving, Organizational Skills, Attention To Detail, Confidentiality, Customer Service, Healthcare Administration, Data Entry, Appointment Scheduling, Patient Interaction, Team Collaboration, Flexibility, Technology Proficiency
Specialization
The ideal candidate should have a high school diploma, with a preference for an associate's or bachelor's degree in healthcare administration. Proven experience in a customer service role, particularly in healthcare, along with excellent communication skills and attention to detail, is essential.
Patient Concierge / Front Desk at Sight Partners
Renton, Washington, United States - Full Time
Skills Needed
Patient Check In, Communication Skills, Insurance Referrals, Patient Registration, G Suite, Microsoft Office, Team Environment
Specialization
A high school diploma or equivalent is required, along with a minimum of 1-year general office experience in a healthcare setting. Knowledge of G-Suite and Microsoft Office is also necessary.
RN-FT 2B Medical Inpatient Unit at Thunder Bay Regional Health Sciences Centre
Thunder Bay, ON P7B 6V4, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Ophthalmology Outpatient Nurse at 18 Week Support Limited
WW1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Access Rep - WIC Clinic at Franciscan Missionaries of Our Lady Health System
Monroe, LA 71201, USA - Full Time
Skills Needed
Documentation, Billing Process, Patient Flow, Computer Literacy, Denials, Customer Service, Critical Thinking, Ease, Notification, Customer Service Skills, Epic, Advance Directives, Medical Records
Qualification
Diploma
Patient Service Representative at AdventHealth Greater Orlando
Denver, Colorado, United States - Full Time
Skills Needed
Clerical Support, Office Support, Reception, Telephone Skills, Medical Records, Charge Entry, Referrals, Patient Communication, Team Collaboration, Patient Care, Confidentiality, Basic Computer Skills, Microsoft Word, Excel, E Mail
Specialization
A High School Diploma or GED is required along with previous work history demonstrating basic office and computer skills. Knowledge of Microsoft Office applications is also necessary.
Patient Service Representative at AdventHealth Greater Orlando
Denver, Colorado, United States - Full Time
Skills Needed
Clerical Support, Office Support, Reception, Telephone Skills, Medical Records, Charge Entry, Referrals, Patient Communication, Team Collaboration, Patient Care, Confidentiality, Basic Computer Skills, Microsoft Word, Excel, Email, Filing
Specialization
A High School Diploma or GED is required, along with previous work history demonstrating basic office and computer skills. Familiarity with Microsoft Office software is also necessary.
Patient Services Representative at Main Line Health
Lower Merion Township, Pennsylvania, United States - Full Time
Skills Needed
Communication Skills, Patient Scheduling, Office Organization, Insurance Knowledge, Medical Terminology, Microsoft Word, Microsoft Excel, Microsoft Outlook
Specialization
Candidates should have two to three years of office experience and knowledge of insurance payers and medical terminology is preferred. Proficiency in Microsoft Word, Excel, and Outlook is required.
Experience Required
Minimum 2 year(s)
Patient Account Representitive at Summit BHC
Oakland, California, United States - Full Time
Skills Needed
Financial Assessment, Patient Counseling, Insurance Verification, Data Collection, Payment Arrangements, Benefit Documentation, Claims Review, Credit Reporting, Upfront Collections, Financial Security, Reporting, Account Management, Patient Education, Negotiation, Funding Sources, Self Pay Liability
Specialization
A high school diploma or equivalent is required, along with two or more years of experience in admissions, collections, and verification of benefits in a hospital setting. Psychiatric experience is preferred.
Experience Required
Minimum 2 year(s)
Patient Services Representative at UPMC
New Castle, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Patient Registration, Payment Collection, Appointment Scheduling, Healthcare Navigation, Service Recovery, Medical Terminology, Insurance Verification, Hipaa Compliance, Administrative Duties, Financial Advocacy, Technology Promotion, Communication Skills, Problem Solving, Attention To Detail, Teamwork
Specialization
A high school diploma or equivalent is required, along with preferred experience in customer service or medical billing. Knowledge of medical terminology and experience with health records systems are also preferred.
Experience Required
Minimum 2 year(s)
Patient Services Representative at People's Community Clinic
Austin, Texas, United States - Full Time
Skills Needed
Customer Service, Bilingual, Medical Billing, Computer Literacy, Electronic Medical Records, Practice Management Systems, Multi Tasking, Teamwork
Specialization
Candidates must have a high school diploma or GED and at least two years of experience in a healthcare setting. Bilingual skills in English and Spanish are preferred, along with basic computer literacy and knowledge of medical billing.
Experience Required
Minimum 2 year(s)
Patient Services Representative at WEIL FOOT & ANKLE INSTITUTE
Suffolk, Virginia, United States - Full Time
Skills Needed
Patient Focused, Communication Skills, Computer Skills, Office Equipment Knowledge, Adaptability, Independence, Administrative Tasks, Insurance Knowledge
Specialization
A high school diploma or GED is required, along with a minimum of 2 years in a healthcare position preferred. Good communication skills and the ability to work independently in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Patient Service Representative at Staff4Me
, , Philippines - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Insurance Verification, Patient Records Management, Ehr Proficiency, Communication Skills, Multitasking, Organizational Skills, Detail Orientation, Primary Care Knowledge, Referral Coordination, Team Collaboration, Patient Portal Support, Chronic Disease Management, Preventive Care Coordination, Fast Paced Environment
Specialization
Candidates should have 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine. Proficiency in Athena EHR and strong knowledge of primary care workflows and insurance requirements are essential.
Experience Required
Minimum 2 year(s)
Patient Experience Specialist I at Atlantic Vision Partners
Fredericksburg, Virginia, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Organizational Skills, Computer Literacy, Empathy, Attention To Detail, Teamwork, Customer Service, Professionalism, Judgment, Dependability, Integrity, Accuracy, Conflict Resolution, Positive Outlook
Specialization
Candidates should possess strong communication skills, attention to detail, and a healthcare service background is preferred. A high school diploma or GED is required, with an associate degree preferred.
Clinical Patient Safety Officer at OneMedicalGroup
Leeds, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
PATIENT SERVICES REPRESENTATIVE at Palms Medical Group
Trenton, Florida, United States -
Full Time


Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Judgment, Organization, Self-Starter, Detail Oriented, Multitasking, Confidentiality, Training, Office Equipment, Microsoft Office, EHR Systems, Communication, Insurance Knowledge

Industry

Medical Practices

Description
Description We hire to retire. Come join our amazing team of professionals offering total family wellness and healthcare to residents of 7 counties via our 13 offices in North Florida. PERKS: Enjoy 12 PAID Holidays including your Birthday. Family focused company values for work/life balance 20 days of PTO per year. Pay increase after initial 90 days of employment, Low-cost Palms office visits and Palms Pharmacy prescriptions for employees and dependents Position Summary The Patient Services Representative (PSR) serves as the first point of contact for patients and other stakeholders seeking access to care at Palms Medical Group (PMG). This role is responsible for scheduling appointments, verifying patient information, and providing accurate and timely communication regarding PMG services. The PSR ensures a high standard of customer service and contributes to the overall efficiency and effectiveness of the patient’s experience. Description of Primary Responsibilities 1) Schedule appointments for patients: a) Answer incoming calls promptly and professionally. b) Accurately enter and update demographic information into the PMG electronic health record (address, telephone number, email, etc.). c) Schedule patient appointments according to Palms Medical Group guidelines and protocols. d) Inform patients of required documentation for appointments (eg: identification, insurance card, medications, office visit fee, hospital discharge records and verification of income - if applicable). e) Monitor and respond to voicemails for assigned offices. f) Provide clear, supportive responses to patient inquiries. 2) Act as a liaison for the patients: a) Direct calls to appropriate departments or personnel as needed. b) Exercise sound judgment and discretion in all interactions. c) Escalate calls appropriately according to procedures. d) Maintain accurate documentation of all communication and activities. e) Meet or exceed performance expectations based on established metric requirements. 3) Patient Outreach and Follow Up: a) Make outbound calls to cancel and reschedule patient appointments. b) Contact patients for follow up after ER referrals to schedule hospital follow up appointments. c) Review Quality portals to schedule hospital follow-up appointments. 4)Pre-visit workflow and Insurance Verification: a) Update copay and insurance fields to ensure accurate pre-visit communication. b) Verify insurance coverage using EHR system tools or external portals. c) Prepare the patient chart by updating information from check-in software into EHR on assigned days, to include updated insurance, scanned cards, demographics, fees, etc. d) Send pre-visit communications and alerts to patients and patient advocates. e) Maintain knowledge of insurance types, including deductibles, premiums, PPOs, HMOs, and provider charges. 5)Responsible for Administrative duties: a) Assist with special projects as call volume permits. b) Perform other duties as assigned by Patient Services Coordinator, Patient Services Manager, EVP of Patient Services or CEO. Requirements Description of Primary Attributes General Development: 1) Must demonstrate excellent customer service 2) Must exercise good judgement to handle calls appropriately 3) Must be organized, a self-starter and detailed oriented 4) Must be able to work independently and as part of a team 5) Must be able to handle call center environment, work quickly and multitask 6) Must be able to handle confidential and sensitive information 7) Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development. Professional & Technical Knowledge: 1) Employee will have a working knowledge of the following office equipment: Computer Multiline Telephone Headset Copier/Scanner/Fax 2) Employee will be expected to navigate and operate, Microsoft Office suite products, including Word, Excel and Teams 3) Expected to become proficient in navigating Nextgen, LUMA, QueueMetrics and other systems required for the optimal performance of job duties Education & Experience: 1) High School Diploma or Equivalent 2) Prior customer service experience preferred, especially in a healthcare or call center environment Communications Skills: 1) Must be able to effectively communicate complex and/or technical information to co-workers, patients and/or vendors Physical/Mental/Emotional Demands: Standing for long periods of time Sitting for long periods of time Viewing a computer monitor for long periods of time Bending Stretching / Reaching Walking short distances Lifting up to 50 pounds Operating office equipment (computer, fax machines, telephones and copy machines) Reading forms / Instructions / Patients Charts Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone Exposure to potentially violent / irate patients Making decisions with little guidance Health / Safety Consideration of Position Exposure to chemical infectious / contagious illness Exposure to chemical and inhalation of antibiotics during reconstitution Exposure to X-Ray radiation Exposure to a variety of scents and odors Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and/or laws
Responsibilities
The Patient Services Representative serves as the first point of contact for patients, responsible for scheduling appointments and verifying patient information. This role ensures high standards of customer service and contributes to the efficiency of the patient experience.
PATIENT SERVICES REPRESENTATIVE at Palms Medical Group
Trenton, Florida, United States - Full Time
Skills Needed
Customer Service, Judgment, Organization, Self Starter, Detail Oriented, Multitasking, Confidentiality, Training, Office Equipment, Microsoft Office, Ehr Systems, Communication, Insurance Knowledge
Specialization
Candidates must demonstrate excellent customer service skills and be organized and detail-oriented. Prior customer service experience, especially in healthcare or call center environments, is preferred.
Patient Services Representative at Women's Health Arizona
Phoenix, Arizona, United States - Full Time
Skills Needed
Communication Skills, Attention To Detail, Customer Service, Organizational Skills, Insurance Verification, Medical Terminology, Hipaa Regulations, Compassion, Empathy, Administrative Support, Appointment Scheduling, Patient Communication, Ehr Systems, Confidentiality, Multi Tasking, Professionalism
Specialization
Candidates should have a high school diploma or equivalent, with a preference for an associate's degree or certification in healthcare administration. A minimum of 1-2 years of experience in customer service or administrative roles, particularly in healthcare, is required.
Patient Service Representative at Movera
Fuquay-Varina, North Carolina, United States - Full Time
Skills Needed
Customer Service, Dental Front Desk Operations, Pediatric Dental Experience, Osha Certification, Hipaa Certification, Cpr Certification, Analytical Skills, Critical Thinking, Problem Solving, Interpersonal Skills, Organizational Skills, Verbal Communication, Written Communication, Team Collaboration, Training Skills, Adaptability
Specialization
Candidates must have at least 3 years of experience in dental front desk operations, with a preference for pediatric dental experience. Certification in OSHA, HIPAA, and CPR is also required.
Experience Required
Minimum 2 year(s)
Patient Service Representative at Radnet Radiology
Glendale, Arizona, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Interpersonal Skills, Multitasking, Medical Terminology, Radiology Office Experience
Specialization
A high school diploma or GED is required, along with strong multitasking and communication skills. Experience in customer service and knowledge of medical terminology is preferred.
Patient Service Representative at Solis Mammography
Alvin, Texas, United States - Full Time
Skills Needed
Healthcare Registration, Customer Service, Cash Handling, Medical Terminology, Microsoft Office Suite, Ris Software, Mathematics, Communication, Detail Orientation, Patient Interaction, Confidentiality, Scheduling, Documentation, Team Collaboration, Empathy, Problem Solving
Specialization
Candidates should have a high school diploma and preferably two years of healthcare registration or customer service experience. Basic knowledge of cash handling and medical terminology is preferred, along with proficiency in Microsoft Office Suite.
Experience Required
Minimum 2 year(s)
Patient Service Representative at ZingHR
Los Angeles, California, United States - Full Time
Skills Needed
Communication Skills, Problem Solving, Organizational Skills, Attention To Detail, Confidentiality, Customer Service, Healthcare Administration, Data Entry, Appointment Scheduling, Patient Interaction, Team Collaboration, Flexibility, Technology Proficiency
Specialization
The ideal candidate should have a high school diploma, with a preference for an associate's or bachelor's degree in healthcare administration. Proven experience in a customer service role, particularly in healthcare, along with excellent communication skills and attention to detail, is essential.
Patient Concierge / Front Desk at Sight Partners
Renton, Washington, United States - Full Time
Skills Needed
Patient Check In, Communication Skills, Insurance Referrals, Patient Registration, G Suite, Microsoft Office, Team Environment
Specialization
A high school diploma or equivalent is required, along with a minimum of 1-year general office experience in a healthcare setting. Knowledge of G-Suite and Microsoft Office is also necessary.
RN-FT 2B Medical Inpatient Unit at Thunder Bay Regional Health Sciences Centre
Thunder Bay, ON P7B 6V4, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Ophthalmology Outpatient Nurse at 18 Week Support Limited
WW1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Access Rep - WIC Clinic at Franciscan Missionaries of Our Lady Health System
Monroe, LA 71201, USA - Full Time
Skills Needed
Documentation, Billing Process, Patient Flow, Computer Literacy, Denials, Customer Service, Critical Thinking, Ease, Notification, Customer Service Skills, Epic, Advance Directives, Medical Records
Qualification
Diploma
Patient Service Representative at AdventHealth Greater Orlando
Denver, Colorado, United States - Full Time
Skills Needed
Clerical Support, Office Support, Reception, Telephone Skills, Medical Records, Charge Entry, Referrals, Patient Communication, Team Collaboration, Patient Care, Confidentiality, Basic Computer Skills, Microsoft Word, Excel, E Mail
Specialization
A High School Diploma or GED is required along with previous work history demonstrating basic office and computer skills. Knowledge of Microsoft Office applications is also necessary.
Patient Service Representative at AdventHealth Greater Orlando
Denver, Colorado, United States - Full Time
Skills Needed
Clerical Support, Office Support, Reception, Telephone Skills, Medical Records, Charge Entry, Referrals, Patient Communication, Team Collaboration, Patient Care, Confidentiality, Basic Computer Skills, Microsoft Word, Excel, Email, Filing
Specialization
A High School Diploma or GED is required, along with previous work history demonstrating basic office and computer skills. Familiarity with Microsoft Office software is also necessary.
Patient Services Representative at Main Line Health
Lower Merion Township, Pennsylvania, United States - Full Time
Skills Needed
Communication Skills, Patient Scheduling, Office Organization, Insurance Knowledge, Medical Terminology, Microsoft Word, Microsoft Excel, Microsoft Outlook
Specialization
Candidates should have two to three years of office experience and knowledge of insurance payers and medical terminology is preferred. Proficiency in Microsoft Word, Excel, and Outlook is required.
Experience Required
Minimum 2 year(s)
Patient Account Representitive at Summit BHC
Oakland, California, United States - Full Time
Skills Needed
Financial Assessment, Patient Counseling, Insurance Verification, Data Collection, Payment Arrangements, Benefit Documentation, Claims Review, Credit Reporting, Upfront Collections, Financial Security, Reporting, Account Management, Patient Education, Negotiation, Funding Sources, Self Pay Liability
Specialization
A high school diploma or equivalent is required, along with two or more years of experience in admissions, collections, and verification of benefits in a hospital setting. Psychiatric experience is preferred.
Experience Required
Minimum 2 year(s)
Patient Services Representative at UPMC
New Castle, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Patient Registration, Payment Collection, Appointment Scheduling, Healthcare Navigation, Service Recovery, Medical Terminology, Insurance Verification, Hipaa Compliance, Administrative Duties, Financial Advocacy, Technology Promotion, Communication Skills, Problem Solving, Attention To Detail, Teamwork
Specialization
A high school diploma or equivalent is required, along with preferred experience in customer service or medical billing. Knowledge of medical terminology and experience with health records systems are also preferred.
Experience Required
Minimum 2 year(s)
Patient Services Representative at People's Community Clinic
Austin, Texas, United States - Full Time
Skills Needed
Customer Service, Bilingual, Medical Billing, Computer Literacy, Electronic Medical Records, Practice Management Systems, Multi Tasking, Teamwork
Specialization
Candidates must have a high school diploma or GED and at least two years of experience in a healthcare setting. Bilingual skills in English and Spanish are preferred, along with basic computer literacy and knowledge of medical billing.
Experience Required
Minimum 2 year(s)
Patient Services Representative at WEIL FOOT & ANKLE INSTITUTE
Suffolk, Virginia, United States - Full Time
Skills Needed
Patient Focused, Communication Skills, Computer Skills, Office Equipment Knowledge, Adaptability, Independence, Administrative Tasks, Insurance Knowledge
Specialization
A high school diploma or GED is required, along with a minimum of 2 years in a healthcare position preferred. Good communication skills and the ability to work independently in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Patient Service Representative at Staff4Me
, , Philippines - Full Time
Skills Needed
Customer Service, Appointment Scheduling, Insurance Verification, Patient Records Management, Ehr Proficiency, Communication Skills, Multitasking, Organizational Skills, Detail Orientation, Primary Care Knowledge, Referral Coordination, Team Collaboration, Patient Portal Support, Chronic Disease Management, Preventive Care Coordination, Fast Paced Environment
Specialization
Candidates should have 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine. Proficiency in Athena EHR and strong knowledge of primary care workflows and insurance requirements are essential.
Experience Required
Minimum 2 year(s)
Patient Experience Specialist I at Atlantic Vision Partners
Fredericksburg, Virginia, United States - Full Time
Skills Needed
Communication, Interpersonal Skills, Organizational Skills, Computer Literacy, Empathy, Attention To Detail, Teamwork, Customer Service, Professionalism, Judgment, Dependability, Integrity, Accuracy, Conflict Resolution, Positive Outlook
Specialization
Candidates should possess strong communication skills, attention to detail, and a healthcare service background is preferred. A high school diploma or GED is required, with an associate degree preferred.
Clinical Patient Safety Officer at OneMedicalGroup
Leeds, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
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