SUMMARY

We are seeking a customer-focused, results-driven Key Account Manager to lead and grow strategic relationships with major Quick Service Restaurant (QSR) brands and C-Shores across North America. This role will act as a key commercial liaison, ensuring alignment between QSR customers, internal teams, and external partners, including contract packagers and co-manufacturers, to deliver value-added packaging solutions.

YOU BRING THESE SKILLS, EXPERIENCE & EDUCATION

• Bachelor’s degree in Business, Packaging, Engineering, or a related field; MBA a plus.
• 5–10+ years of experience in sales, account management, or customer-facing roles within QSR or C-Shores related B2B manufacturing sector.
• Experience supporting or managing relationships with large QSR or foodservice accounts.
• Familiarity with contract manufacturing and supply chain execution within the packaging or foodservice industry.
• Strong communication, project management, and relationship-building skills.
• Ability to travel 30–50% within North America.

SIG COMPETENCIES

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

• Manage and grow key national and regional QSR and C-Store accounts through strategic planning and customer engagement.
• Be key in bringing sustainable, practical packaging solutions to leading QSR brands through strong internal and external partnerships.
• Serve as the primary commercial contact for assigned QSR accounts, advocating for their needs within the organization.
• Collaborate with contract packagers, co-packers, and fulfillment partners to ensure smooth execution of packaging programs.
• Partner with marketing, R&D, and applications engineering to deliver differentiated, value-based packaging solutions.
• Support innovation initiatives, sustainability efforts, and packaging performance enhancements tailored to the Food Service business models.
• Develop account plans, monitor KPIs, and report on customer performance and project status.
• Stay informed on QSR industry trends, packaging innovations, and customer growth strategies.