Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.
An Audiovisual Support Technician is responsible for providing technical support and assistance in the implementation and maintenance of audiovisual services. This role involves collaborating with healthcare professionals and patients to support them with AV technologies, monitoring AV equipment, troubleshooting technical issues, and ensuring smooth conference center operations. The Audiovisual Support Technician plays a crucial role in delivering high-quality AV support services and improving patient experience through the use of patient entertainment and smart room solutions.
- Audiovisual Equipment SME: Install, configure, and maintain AV equipment, including video conferencing systems, cameras, monitors, and peripherals. Ensure all necessary hardware and software components are functioning properly for seamless functionality. 25%
- Audiovisual Technical Support: Provide technical assistance to healthcare professionals and patients within the hospital. Troubleshoot and resolve issues related to video and audio connectivity, software issues, network problems, or equipment malfunctions to ensure uninterrupted care and quality patient experience. 20%
- Zoom and Get Well Network Platform Management: Support healthcare professionals and patients with in-patient entertainment/ smart room platforms and software applications. Train users on how to navigate and utilize these systems effectively. Address user inquiries, perform system upgrades, and ensure data security and privacy compliance. 15%
- Patient Assistance: Assist patients in accessing and navigating in-patient entertainment and smart room solutions. Provide instructions on how to connect to BYOD devices, smart Room functionality, pillow speaker utilization, and troubleshoot basic connectivity problems. Offer empathetic and courteous support to enhance the patient experience. 10%
- Equipment Monitoring: Monitor the performance and functionality of AV equipment and systems. Conduct regular checks to ensure equipment is properly calibrated, updated, and in good working condition. Proactively identify and address technical issues to minimize disruptions during meetings within the conference center. 10%
- Documentation and Reporting: Maintain accurate records of audiovisual systems, including equipment inventory, service logs, technical issues, and resolutions. Generate reports on system performance, usage statistics, and user feedback. Collaborate with relevant stakeholders to improve AV operations based on feedback and data analysis. 5%
- Collaboration and Communication: Collaborate with healthcare professionals, IT teams, and administrative staff to coordinate audiovisual services effectively. Communicate updates, system changes, and best practices to ensure seamless integration and understanding across all stakeholders 5%
- Compliance and Security: Adhere to relevant healthcare regulations, data protection guidelines, and hospital policies. Ensure patient information confidentiality and follow privacy protocols to maintain the highest standards of security. 5%
- Role will require on-call hours as needed per manager’s discretion 5%
- Performs Other Duties as Assigned.
EDUCATION AND/OR EXPERIENCE REQUIRED:
- Education: High school diploma or equivalent.
- Experience: 1 year in Information Solutions and/or Audiovisual related experience.
EDUCATION AND/OR EXPERIENCE PREFERRED:
- Education: Associate’s degree and/or additional certifications or vocational training in audiovisual technology or related fields.
- Experience: 2+ years in Information Solutions and/or Audiovisual related experience.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge:
- Strong technical aptitude and familiarity with audiovisual systems, Zoom video conferencing software and hardware, and USB collaboration peripheral devices such as web cameras and speaker phones.
- Knowledge of healthcare regulations and compliance standards, including HIPAA (Health Insurance Portability and Accountability Act) requirements.
Skills:
- Proficient in troubleshooting technical issues, including connectivity problems, software errors, and AV equipment malfunctions.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
- Attention to detail and strong organizational skills for equipment management and documentation.
Abilities:
- Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively and meeting deadlines.
- Customer service orientation and empathy in assisting patients and clinical professionals with varying technological expertise.
- Flexibility to adapt to evolving audiovisual technologies and industry practices.
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