Job Ref:
10023737
Location:
Adelphi, MD
Category:
IT and Project Management
Type:
Full time
Team Lead, IT Operations 1
Enterprise ApplicationsUS Exempt RegularFull timeStateside Exempt 3.1Location: Adelphi, MD (Hybrid)

SUMMARY:

A team leader is responsible for overseeing teams of employees and ensuring they are completing job duties effectively. The team lead will train new employees, ensure team members understand their daily objectives and serve as an escalation point when team members need assistance. He or she will monitor teams to ensure each member has the appropriate resources to complete tasks. The team lead will report directly to the manager of operations and will serve as a conduit to provide feedback from team members to leadership. He or she will work with leadership and collaborate on key objectives for the team.

EXPERIENCE:

• 3+ years of in Information Systems in area of managed specialty (infrastructure, applications, operations, development)
• 1+ years of Supervisory/Management experience
  Preferred Experience Requirements:

EDUCATION:

• Bachelor’s Degree
  All submissions should include a cover letter and resume.

Skills:

• Excellent customer service, interpersonal skills, time management, and problem-solving skills
• Excellent understanding of computer hardware, operating system functions, and components. Must be familiar with multiple makes/models of desktops and laptops, and be able to troubleshoot and escalate as appropriate
• Mac OS X and Windows troubleshooting and configuration skills
• Mobile and tablet device troubleshooting and configuration skills (iOS and Android)
• Knowledge of Active Senior Manager, Network Essentials, SCCM and Office 2010/Office 2016, VoIP systems and basic AV skills
• Experience with procurement and asset management, project managemen

• Manage the flow of day-to-day operations
• Delegate tasks to team members
• Determine completion timelines and monitor progress of each team and assist when needed
• Determine any training needed by team members
• Communicate clear instructions to team members and ensure
• Motivate team members to achieve organizational goals
• Provide consistent and clear progress reports to management and escalate issues as needed
• Provide training to team members to maximize their potential
• Empower team members with skills to improve their ability to support day-to-day
• Ensure team members are aware and follow all process and procedures
• Provide feedback to management on the performance of team members
• Other responsibilities/tasks as assigned by manager as needed

Skills:

• Excellent customer service, interpersonal skills, time management, and problem-solving skills
• Excellent understanding of computer hardware, operating system functions, and components. Must be familiar with multiple makes/models of desktops and laptops, and be able to troubleshoot and escalate as appropriate
• Mac OS X and Windows troubleshooting and configuration skills
• Mobile and tablet device troubleshooting and configuration skills (iOS and Android)
• Knowledge of Active Senior Manager, Network Essentials, SCCM and Office 2010/Office 2016, VoIP systems and basic AV skills
• Experience with procurement and asset management, project management

Education & Experience Requirements: