JOB OVERVIEW

The Aftersales Manager plays a pivotal role in ensuring customer satisfaction and loyalty following the sale of a motor vehicle. This position requires you to enhance the customer’s buying experience giving them complete peace of mind and driving up revenue sales of warranty backed products. The ideal candidate will be a strong people person with previous motor trade experience, exceptional communication skills, and a knack for swiftly dealing with customer issues.

QUALIFICATIONS

• Proven experience in customer sales management with a strong track record of achieving targets.
• Multilingual or bilingual capabilities are highly desirable to cater to diverse client needs.
• Excellent communication skills with an emphasis on phone etiquette and interpersonal relations.
• Strong organisational skills with the ability to manage multiple tasks efficiently.
• Familiarity with CRM software for effective customer relationship management.
• A proactive approach to problem-solving and a commitment to delivering exceptional service.
  Job Type: Part-time
  Pay: £15,600.00-£21,000.00 per year
  Expected hours: 20 per week

Benefits:

• On-site parking

Application question(s):

• Are you capable of dealing with situations that can be pressurised

Experience:

• Customer service: 5 years (required)

Work Location: In person
Reference ID: A36/202

• Provide sufficent & affordable warranty cover to the customer taking care of their longer term needs. Ability to source after market parts to a wide range of motor brands will be a distinct benefit.
• Develop and implement aftersales strategies that promote upselling and enhance customer retention. Monitor & encourage customer reviews.
• Maintain regular communication with clients to address inquiries, resolve issues, and ensure their needs are met.
• Utilise CRM software to track customer interactions, sales activities, and performance metrics.
• Work closely with the company director encouraging collaboration and professional growth.
• Engage in self improvement training sessions to improve team skills in phone etiquette, communication, and organisational practices.
• Monitor industry trends to identify opportunities for service improvement and innovation.