JOB TITLE Medical Receptionist RESPONSIBLE TO Practice Manager JOB PURPOSE To ensure that the reception area runs smoothly and efficiently, providing a high level of service to patients, doctors, nurses and other members of the practice team. Reception duties Greet and direct patients and other visitors Use of appointment system and monitoring flow of patients into consulting and treatment rooms, informing patients of any delays Ensure that the patients without appointments but who need urgent consultation are seen in an appropriate manner liaising with the GP where necessary and signposting appropriately Deal with general enquiries and complaints Respond to needs of the clinical team Register new patients and those seeking temporary cover, ensuring procedures are completed Advise patients of relevant charges for non NHS services and accept payment Enter requests for home visits onto the computer system including all relevant information and where necessary refer to the GP Ensure that all requests for prescriptions are actioned the same day in line with practice protocols Action requests for ambulance transportation Give out test results in accordance with GP instructions Ensure computer tasks are actioned on a daily basis Ensure personal and practice emails are actioned on a daily basis Ensure smooth running of the following days clinics by checking blood requests etc At the end of the shift ensure any outstanding queries are handed over as necessary Telephone Duties Receive and make calls as required Divert calls and take messages as appropriate Signpost patients to the most appropriate service for their needs Total familiarity with the telephone system Management of appointment system Ensure total familiarity with all appointment systems and clinics Book appointments and reviews ensuring sufficient information is recorded to retrieve the correct patient record Monitor effectiveness of the system and report any problems Management of medical records Ensure correspondence, reports, results etc are filed correctly into the electronic patient record Tagging of new patient records as required Entry of patient data onto the computer system Deal with incoming mail from outside organisations and scan / attach to the patient record Computer System To be familiar with all aspects of the computer system keeping up to date with new tasks and developments Familiarity with other IT systems such as Surgery Connect, AccuRx and E Consult Promote use of the NHS App and support patients with set up if required Adhere to practice security and confidentiality policies at all times General When required, open up reception at the start of day and make all necessary preparation to receive patients Lock up reception at the end of day, ensuring practice area is totally secured Observe health and safety guidelines at all times General housekeeping - ensure reception, tea room and waiting areas are kept tidy Any other reasonable duties as requested by the Practice Manage

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