ABOUT THE ROLE

During this exciting period at The Salthouse Hotel where the property is growing exponentially, we are looking for an enthusiastic and hard-working individual to join our already exceptional Front Desk Reception Team. If you are someone who has a bubbly guest-friendly personality and is willing to go above-and-beyond to ensure all guests are happy and hotel operations are flowing, then you would slot perfectly into this role!

KEY RESPONSIBILITIES

Your main duties & responsibilities in this role are but not limited to:
· Answer incoming enquiries by phone, email, and face-to-face
· Checking guests in and out of the Hotel, Eco-Lodges, and Eco-Farmhouse
· Portray the highest level of customer service to guests
· Handle issues/concerns in a calm and professional manner
· Daily money handling
· Preparation of guest bills
· Maximise sales opportunities
· Follow daily checklists and tasks
· General office admin
· Operate hotel switchboard
· Full-Time & Part-Time roles available (must be available mornings, evenings, and weekends)
Systems Used (experience advantageous but full training will be provided):
· Guestline
· ResDiary (Restaurant Reservations)
· Microsoft Office suite