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Senior Customer Support Training Specialist at Bolt Technology
Lisbon, , Portugal - Full Time
Skills Needed
Training, Learning Development, Customer Experience, Facilitation, Adult Learning Methodologies, Instructional Design, Data Analysis, Communication, Project Management, Learning Management Systems, Video Tutorials, Design Tools
Specialization
You should have proven experience in a training or customer experience enablement role and be a confident facilitator. Strong communication skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 5 year(s)
B2B Business Development Representative at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
B2b Sales, Lead Generation, Communication Skills, Relationship Building, Salesforce, Linkedin Sales Navigator, Problem Solving, Kpi Tracking
Specialization
You should have at least 2 years of experience in a fast-paced B2B sales environment and possess exceptional communication skills. Experience with Salesforce and proficiency in English and Polish are also required.
Experience Required
Minimum 2 year(s)
Growth Analytics Manager, Ride-Hailing at Bolt Technology
Tbilisi, , Georgia - Full Time
Skills Needed
Growth Strategy, Data Analysis, Stakeholder Management, Team Management, Process Optimization, Forecasting, Market Modeling, A/B Testing, Sql, Excel, Data Visualization, Communication Skills, Analytical Mindset, Performance Management, Resource Allocation, Campaign Planning
Specialization
Candidates should have a BS in a relevant field and at least 3 years of experience in an analytical role. Strong skills in statistics, A/B testing, and analytical tools are essential, along with fluency in Georgian and English.
Experience Required
Minimum 2 year(s)
Senior Counsel (Corporate) at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Corporate Governance, M&A, Transactional Matters, Legal Support, Compliance, Deal Structuring, Cross Border Corporate Frameworks, Analytical Skills, Detail Oriented, Commercial Acumen, Organizational Skills, Collaborative, Fast Paced Environment, Project Ownership, Estonian Law, English Proficiency
Specialization
You must be a qualified lawyer with at least 6 years of experience in corporate and transactional matters, ideally from a leading law firm or multinational company. Strong expertise in governance, M&A, and financing transactions is essential, along with proficiency in Estonian and English.
Experience Required
Minimum 5 year(s)
Vehicles Specialist at Bolt Technology
Rīga, , Latvia - Full Time
Skills Needed
Vehicle Maintenance, Attention To Detail, Problem Solving, Driving, Dynamic Environment
Specialization
Candidates should have a passion for cars and prior experience in a dynamic environment. A good understanding of vehicle maintenance and repair processes, along with fluency in Latvian and English, is required.
Key Account Manager at Bolt Technology
Bucharest, , Romania - Full Time
Skills Needed
Account Management, Business Development, Data Interpretation, Negotiation, Problem Solving, Restaurant Industry Knowledge, Performance Improvement, Contract Renegotiation, Collaboration, Marketing Activities
Specialization
The ideal candidate should have a minimum of 3 years in account management or similar roles, particularly in the restaurant industry. Proficiency in English and Romanian, along with a proven track record of achieving critical metrics, is essential.
Experience Required
Minimum 2 year(s)
Lifecycle Marketing Coordinator, Rides at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Lifecycle Marketing, Email Campaigns, In App Messaging, Push Messaging, User Engagement, Copywriting, Attention To Detail, Customer Engagement Tools
Specialization
The ideal candidate should have at least 1 year of experience in marketing or a similar field and a strong understanding of user lifecycle. Excellent English copywriting skills and high attention to detail are essential.
Lifecycle Marketing Coordinator, Business at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Lifecycle Marketing, Email Campaigns, In App Messaging, Push Messaging, User Engagement, Copywriting, Attention To Detail, Communication Skills, Customer Engagement Tools
Specialization
The ideal candidate should have at least 1 year of experience in marketing or a similar field and a strong understanding of user lifecycle. Excellent English copywriting skills and high attention to detail are essential.
Lifecycle Marketing Coordinator, Rides at Bolt Technology
Bucharest, , Romania - Full Time
Skills Needed
Lifecycle Marketing, Email Campaigns, In App Messaging, Push Messaging, User Engagement, Copywriting, Attention To Detail, Customer Engagement Tools
Specialization
The ideal candidate should have at least 1 year of experience in marketing or a similar field and possess excellent English copywriting skills. A strong understanding of user lifecycle and attention to detail are essential.
Domain Architect - Customer Engagement at AGAD Technology
Brussels, Brussels-Capital, Belgium - Full Time
Skills Needed
Crm, Customer Engagement, Data Integration, Microsoft Dynamics 365, Data Governance, Apis, Event Driven Systems, Data Modeling, Security, Scalability, Omnichannel Experience, Customer Master Data Management, Workflow Automation, Cloud Deployment, Power Platform, Rpa
Specialization
Candidates should have over 7 years of experience in IT architecture, particularly with CRM and contact center platforms. A strong background in customer master data management and integration technologies is essential.
Experience Required
Minimum 5 year(s)
Program Manager at Soar Technology
Orlando, FL 32817, USA - Full Time
Skills Needed
Lms, Pcl, Defense, Program Management, Instructional Design, Consideration, Interpersonal Skills, Access, Hiring, Specialized Equipment, Color, Design Principles, Product Management
Specialization
Instructional design education project management business management or a related field
Qualification
Graduate
Grocery & Retail Team Lead at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Commercial Leadership, Business Development, Category Leadership, Negotiation, Stakeholder Management, Analytical Skills, Data Driven Decision Making, Team Leadership, P&L Management, Strategic Partnerships, Operational Excellence, Cross Functional Collaboration, Growth Strategy, Customer Experience, Retail Management, Performance Optimization
Specialization
You should have 6+ years of experience in commercial, business development, or category leadership roles, ideally in tech or retail. A proven track record of owning business strategy and P&L, along with strong negotiation and stakeholder management skills, is essential.
Experience Required
Minimum 5 year(s)
Operations Specialist at Bolt Technology
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
Analytical Skills, Collaboration, Communication, Negotiation, Problem Solving, Data Driven Mindset, Influencing Skills, Operations Management, Logistics, Mobility
Specialization
Candidates should have 2 to 4 years of experience in relevant fields, with strong analytical and communication skills in English and Spanish. A data-driven mindset and a collaborative attitude are essential for success in this role.
Experience Required
Minimum 2 year(s)
Grocery & Retail Team Lead at Bolt Technology
Lisbon, , Portugal - Full Time
Skills Needed
Leadership, Commercial Strategy, P&L Management, Sales Management, Account Management, Analytical Skills, Stakeholder Management, Negotiation, Communication Skills, Data Driven, Entrepreneurial Mindset
Specialization
Candidates should have over 6 years of experience in commercial roles and a proven track record in business strategy and P&L management. Strong leadership and analytical skills, along with a hands-on, adaptable approach, are essential.
Experience Required
Minimum 5 year(s)
Software Engineer II at Reed Technology
Chennai, tamil nadu, India - Full Time
Skills Needed
Software Development, Agile, Waterfall, Java, J2ee, Spring, Spring Boot, Microservices, Databases, Aws Cloud, Devops, Ci/Cd Pipelines, Docker, Kubernetes, Source Code Management, Scrum
Specialization
Candidates should have 3+ years of experience in software development and proficiency in methodologies like Agile and Waterfall. Experience with Java, databases, AWS Cloud, and DevOps practices is also required.
Experience Required
Minimum 2 year(s)
Account Manager at Bolt Technology
Rīga, , Latvia - Full Time
Skills Needed
Account Management, Consulting, Business Development, Analytical Skills, Negotiation, Communication, Relationship Building, Data Interpretation
Specialization
The ideal candidate will have 3-5 years of experience in Account Management or similar roles, with strong analytical and communication skills. A commercial mindset and the ability to build long-term relationships are essential.
Experience Required
Minimum 2 year(s)
Structural Engineering - Summer Internship at Kirk Roberts Consulting
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Structural Engineering, Teamwork, Communication, Proactivity, Mentorship, Project Involvement, Collaboration, Curiosity
Specialization
Applicants must be third-year students currently studying a Bachelor of Engineering in Civil or Structural Engineering. They should be enthusiastic, proactive, and possess strong communication skills.
Warehouse/Stores Operative (Winsford) at Frank Roberts Sons Ltd
Winsford CW7, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Graduate Geotechnical Engineer at Kirk Roberts Consulting
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Geotechnical Engineering, Soil Mechanics, Slope Stability, Retaining Wall, Earthworks, Foundation Engineering, Attention To Detail, Planning, Problem Solving, Teamwork, Communication, Project Scheduling, Client Interaction, Field Testing, Sampling, Reporting
Specialization
A Bachelor of Engineering in Civil with a specialization in Geotechnical is essential for this role. Candidates should have 0-2 years of experience and a basic knowledge of geotechnical principles.
Business Change Management Support Analyst at Yoke for Robert Walters
London E14 5JP, , United Kingdom - Full Time
Skills Needed
Business Requirements, Microsoft Excel, Flexible Approach, Productivity, Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Customer Support Training Specialist at Bolt Technology
Lisbon, , Portugal -
Full Time


Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training, Learning Development, Customer Experience, Facilitation, Adult Learning Methodologies, Instructional Design, Data Analysis, Communication, Project Management, Learning Management Systems, Video Tutorials, Design Tools

Industry

Software Development

Description
We’re looking for a passionate and detail-oriented Senior CS Training Specialist to join the Bolt Customer Support team. You’ll play a key role in equipping our support agents — both in-house and with our BPO partners — with the latest knowledge, tools, and skills to deliver world-class service to our customers. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the role As a Senior CS Training Specialist, you will design, develop, and deliver training initiatives that ensure our customer support teams are confident, capable, and up to date with Bolt’s fast-evolving products and processes. Your focus will be on enhancing agent performance through structured learning programs, effective onboarding, and continuous improvement in collaboration with Quality and Operations teams. Main tasks and responsibilities:LDesign and maintain training materials for new product features, policy changes, and process updates to keep all support teams aligned and informed. Localise content to ensure consistency across markets, BPO partners, and in-house teams. Develop and distribute structured learning modules, job aids, and resources through LMS and other learning platforms. Deliver live and asynchronous training sessions, including video tutorials and documentation, for agents and trainers. Run structured “Train-the-Trainer” programs for BPO training leads to ensure alignment and quality in delivery./point> Partner with the Quality Assurance team to analyse performance data, identify skill gaps, and design targeted improvement programs. Collaborate with Operations teams to align training with business priorities and performance goals. Continuously improve agent onboarding to reduce time-to-productivity and enhance readiness metrics. Monitor and report on training completion, engagement, and impact on key performance indicators. About you:You have proven experience in a training, learning and development, or customer experience enablement role. You are a confident facilitator who can lead engaging sessions for diverse audiences, both virtually and in-person. You have a strong grasp of adult learning methodologies and instructional design best practices. You’re skilled at conducting training needs analyses and developing data-driven learning plans. You have excellent written and verbal communication skills, with exceptional attention to detail. You can manage multiple projects simultaneously and deliver high-quality results under tight deadlines You are comfortable using data to measure training effectiveness and drive improvement. You have experience with Learning Management Systems (LMS) and familiarity with project management tools like Jira. You may also have experience creating video tutorials or using basic design tools such as Figma — these are nice-to-have bonuses! Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above! Why you’ll love it here:Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks. *Some perks may differ depending on your location and role. #LI-Hybrid
Responsibilities
As a Senior CS Training Specialist, you will design, develop, and deliver training initiatives for customer support teams. Your focus will be on enhancing agent performance through structured learning programs and effective onboarding.
Senior Customer Support Training Specialist at Bolt Technology
Lisbon, , Portugal - Full Time
Skills Needed
Training, Learning Development, Customer Experience, Facilitation, Adult Learning Methodologies, Instructional Design, Data Analysis, Communication, Project Management, Learning Management Systems, Video Tutorials, Design Tools
Specialization
You should have proven experience in a training or customer experience enablement role and be a confident facilitator. Strong communication skills and the ability to manage multiple projects are essential.
Experience Required
Minimum 5 year(s)
B2B Business Development Representative at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
B2b Sales, Lead Generation, Communication Skills, Relationship Building, Salesforce, Linkedin Sales Navigator, Problem Solving, Kpi Tracking
Specialization
You should have at least 2 years of experience in a fast-paced B2B sales environment and possess exceptional communication skills. Experience with Salesforce and proficiency in English and Polish are also required.
Experience Required
Minimum 2 year(s)
Growth Analytics Manager, Ride-Hailing at Bolt Technology
Tbilisi, , Georgia - Full Time
Skills Needed
Growth Strategy, Data Analysis, Stakeholder Management, Team Management, Process Optimization, Forecasting, Market Modeling, A/B Testing, Sql, Excel, Data Visualization, Communication Skills, Analytical Mindset, Performance Management, Resource Allocation, Campaign Planning
Specialization
Candidates should have a BS in a relevant field and at least 3 years of experience in an analytical role. Strong skills in statistics, A/B testing, and analytical tools are essential, along with fluency in Georgian and English.
Experience Required
Minimum 2 year(s)
Senior Counsel (Corporate) at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Corporate Governance, M&A, Transactional Matters, Legal Support, Compliance, Deal Structuring, Cross Border Corporate Frameworks, Analytical Skills, Detail Oriented, Commercial Acumen, Organizational Skills, Collaborative, Fast Paced Environment, Project Ownership, Estonian Law, English Proficiency
Specialization
You must be a qualified lawyer with at least 6 years of experience in corporate and transactional matters, ideally from a leading law firm or multinational company. Strong expertise in governance, M&A, and financing transactions is essential, along with proficiency in Estonian and English.
Experience Required
Minimum 5 year(s)
Vehicles Specialist at Bolt Technology
Rīga, , Latvia - Full Time
Skills Needed
Vehicle Maintenance, Attention To Detail, Problem Solving, Driving, Dynamic Environment
Specialization
Candidates should have a passion for cars and prior experience in a dynamic environment. A good understanding of vehicle maintenance and repair processes, along with fluency in Latvian and English, is required.
Key Account Manager at Bolt Technology
Bucharest, , Romania - Full Time
Skills Needed
Account Management, Business Development, Data Interpretation, Negotiation, Problem Solving, Restaurant Industry Knowledge, Performance Improvement, Contract Renegotiation, Collaboration, Marketing Activities
Specialization
The ideal candidate should have a minimum of 3 years in account management or similar roles, particularly in the restaurant industry. Proficiency in English and Romanian, along with a proven track record of achieving critical metrics, is essential.
Experience Required
Minimum 2 year(s)
Lifecycle Marketing Coordinator, Rides at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Lifecycle Marketing, Email Campaigns, In App Messaging, Push Messaging, User Engagement, Copywriting, Attention To Detail, Customer Engagement Tools
Specialization
The ideal candidate should have at least 1 year of experience in marketing or a similar field and a strong understanding of user lifecycle. Excellent English copywriting skills and high attention to detail are essential.
Lifecycle Marketing Coordinator, Business at Bolt Technology
Tallinn, , Estonia - Full Time
Skills Needed
Lifecycle Marketing, Email Campaigns, In App Messaging, Push Messaging, User Engagement, Copywriting, Attention To Detail, Communication Skills, Customer Engagement Tools
Specialization
The ideal candidate should have at least 1 year of experience in marketing or a similar field and a strong understanding of user lifecycle. Excellent English copywriting skills and high attention to detail are essential.
Lifecycle Marketing Coordinator, Rides at Bolt Technology
Bucharest, , Romania - Full Time
Skills Needed
Lifecycle Marketing, Email Campaigns, In App Messaging, Push Messaging, User Engagement, Copywriting, Attention To Detail, Customer Engagement Tools
Specialization
The ideal candidate should have at least 1 year of experience in marketing or a similar field and possess excellent English copywriting skills. A strong understanding of user lifecycle and attention to detail are essential.
Domain Architect - Customer Engagement at AGAD Technology
Brussels, Brussels-Capital, Belgium - Full Time
Skills Needed
Crm, Customer Engagement, Data Integration, Microsoft Dynamics 365, Data Governance, Apis, Event Driven Systems, Data Modeling, Security, Scalability, Omnichannel Experience, Customer Master Data Management, Workflow Automation, Cloud Deployment, Power Platform, Rpa
Specialization
Candidates should have over 7 years of experience in IT architecture, particularly with CRM and contact center platforms. A strong background in customer master data management and integration technologies is essential.
Experience Required
Minimum 5 year(s)
Program Manager at Soar Technology
Orlando, FL 32817, USA - Full Time
Skills Needed
Lms, Pcl, Defense, Program Management, Instructional Design, Consideration, Interpersonal Skills, Access, Hiring, Specialized Equipment, Color, Design Principles, Product Management
Specialization
Instructional design education project management business management or a related field
Qualification
Graduate
Grocery & Retail Team Lead at Bolt Technology
Warsaw, Masovian Voivodeship, Poland - Full Time
Skills Needed
Commercial Leadership, Business Development, Category Leadership, Negotiation, Stakeholder Management, Analytical Skills, Data Driven Decision Making, Team Leadership, P&L Management, Strategic Partnerships, Operational Excellence, Cross Functional Collaboration, Growth Strategy, Customer Experience, Retail Management, Performance Optimization
Specialization
You should have 6+ years of experience in commercial, business development, or category leadership roles, ideally in tech or retail. A proven track record of owning business strategy and P&L, along with strong negotiation and stakeholder management skills, is essential.
Experience Required
Minimum 5 year(s)
Operations Specialist at Bolt Technology
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
Analytical Skills, Collaboration, Communication, Negotiation, Problem Solving, Data Driven Mindset, Influencing Skills, Operations Management, Logistics, Mobility
Specialization
Candidates should have 2 to 4 years of experience in relevant fields, with strong analytical and communication skills in English and Spanish. A data-driven mindset and a collaborative attitude are essential for success in this role.
Experience Required
Minimum 2 year(s)
Grocery & Retail Team Lead at Bolt Technology
Lisbon, , Portugal - Full Time
Skills Needed
Leadership, Commercial Strategy, P&L Management, Sales Management, Account Management, Analytical Skills, Stakeholder Management, Negotiation, Communication Skills, Data Driven, Entrepreneurial Mindset
Specialization
Candidates should have over 6 years of experience in commercial roles and a proven track record in business strategy and P&L management. Strong leadership and analytical skills, along with a hands-on, adaptable approach, are essential.
Experience Required
Minimum 5 year(s)
Software Engineer II at Reed Technology
Chennai, tamil nadu, India - Full Time
Skills Needed
Software Development, Agile, Waterfall, Java, J2ee, Spring, Spring Boot, Microservices, Databases, Aws Cloud, Devops, Ci/Cd Pipelines, Docker, Kubernetes, Source Code Management, Scrum
Specialization
Candidates should have 3+ years of experience in software development and proficiency in methodologies like Agile and Waterfall. Experience with Java, databases, AWS Cloud, and DevOps practices is also required.
Experience Required
Minimum 2 year(s)
Account Manager at Bolt Technology
Rīga, , Latvia - Full Time
Skills Needed
Account Management, Consulting, Business Development, Analytical Skills, Negotiation, Communication, Relationship Building, Data Interpretation
Specialization
The ideal candidate will have 3-5 years of experience in Account Management or similar roles, with strong analytical and communication skills. A commercial mindset and the ability to build long-term relationships are essential.
Experience Required
Minimum 2 year(s)
Structural Engineering - Summer Internship at Kirk Roberts Consulting
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Structural Engineering, Teamwork, Communication, Proactivity, Mentorship, Project Involvement, Collaboration, Curiosity
Specialization
Applicants must be third-year students currently studying a Bachelor of Engineering in Civil or Structural Engineering. They should be enthusiastic, proactive, and possess strong communication skills.
Warehouse/Stores Operative (Winsford) at Frank Roberts Sons Ltd
Winsford CW7, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Graduate Geotechnical Engineer at Kirk Roberts Consulting
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Geotechnical Engineering, Soil Mechanics, Slope Stability, Retaining Wall, Earthworks, Foundation Engineering, Attention To Detail, Planning, Problem Solving, Teamwork, Communication, Project Scheduling, Client Interaction, Field Testing, Sampling, Reporting
Specialization
A Bachelor of Engineering in Civil with a specialization in Geotechnical is essential for this role. Candidates should have 0-2 years of experience and a basic knowledge of geotechnical principles.
Business Change Management Support Analyst at Yoke for Robert Walters
London E14 5JP, , United Kingdom - Full Time
Skills Needed
Business Requirements, Microsoft Excel, Flexible Approach, Productivity, Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
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