Mission Objectives ? This position leads a team of end user IT support, service desk, and associated program operations for the Library of Congress (LOC). The Program Manager is responsible for the contract?s performance, compliance, quality assurance, and integration of all functional, technical, and business areas, ensuring seamless delivery of all requirements in support of LOC?s mission.

POSITION RESPONSIBILITY SUMMARY

• Provide single-point contract leadership and interface to the Contracting Officer (CO), COR, and government stakeholders.
• Direct, coordinate, and report on all aspects of contract performance, ensuring compliance with service levels, quality, budget, and resource utilization.
• Develop and maintain the Program Management Plan, encompassing risk, communication, change, and reporting.
• Supervise, mentor, and evaluate contractor staff, including subordinate managers (such as the Service Desk Manager).
• Implement and enforce work standards, policies, procedures, and performance expectations across all program areas.
• Oversee regular program/project reviews and communicate program status to government and company leadership.
• Respond to and resolve program-level escalations and ensure contract requirements/compliance.
• Maintain tracking of government-furnished property and ensure accuracy of records and property transfers.
• Manage subcontractor performance and integration, as applicable.
• Drive continual process improvement and innovation throughout all service areas.
• Support seamless contract transitions (transition-in/transition-out) and knowledge transfer

Please refer the Job description for details