Employment Status Regular Full-Time
Pay Range $89,009 to $98,166 annually (2024 rates)+ comprehensive benefits package
Closing Date

EDUCATION & EXPERIENCE

• Diploma in disability management or a Bachelor’s degree in Human Resources with specialized training in disability management or post-secondary degree, diploma or certificate in Occupational Health and Safety plus sound experience in the areas of health, safety and wellness, prevention and disability management processes and programs in a multi-unionized environment. Certification as a Disability Management Professional (CDMP) or Return to Work Coordinator (CRWC). An equivalent combination of related education, certification and experience may be considered.
• Knowledge of and the ability to interpret applicable policies, procedures and collective agreements and/or various related legislation (i.e., Workers’ Compensation Act, WorkSafeBC Regulations, Human Rights Code, privacy legislation).
• Chartered Professional of Human Resources is an asset.
• Canadian Registered Safety Professional (CRSP) is an asset.

KNOWLEDGE & SKILLS

• Sound experience in the development and administration of disability claims and case management, and employee medical accommodation programs.
• Sound knowledge of the practices and techniques related to disability management, duty to accommodate and return to work practices.
• Proficient in MS Office and related technologies such as HR information systems.
• Emotional de-escalation skills, negotiation and influence skills, and demonstrated positive resiliency strategies.
• Strong interpersonal and customer service skills, and ability to build and maintain effective working relationships with internal and external contacts.
• Effective oral and written communication skills and ability to communicate complex and sensitive information to all levels of staff.
• Outstanding time management, planning, organization, and coordination skills and an aptitude for detail and accuracy.
• Ability to work independently and to contribute effectively in a team environment.

• Supports employee engagement by facilitating timely, safe, and productive return to work, stay-at-work, and workplace accommodation plans. Monitors and recommends adjustments as needed.
• Oversees contracts and collaborates with an external third party for WorkSafeBC (WSBC) claims management, including leading the Request for Proposal (RFP) process.
• Acts as a key contact for non-occupational claims in partnership with human resources colleagues and/or external third party partners.
• Coordinates Long Term Total Disability (LTTD) applications and waiver of Life Insurance Premiums for eligible employees.
• Maintains confidentiality of sensitive and private medical documentation and related information in accordance with Privacy legislation.
• Collaborates with human resources colleagues to provide information and education to leaders, employees, and unions on attendance and ability management, duty to accommodate, and legislative responsibilities.
• Prepares written communication with health service providers to clarify employee functional capabilities and obtain prognosis to support accommodation planning.
• Engages appropriate third-party providers to support health, safety, and ability management processes.
• Investigates workplace incidents and/or supports leaders in conducting investigations, processes claims, completes required WSBC forms, and prepares related reports and recommendations.
• Researches, compiles, and analyzes data and case documentation; prepares reports, metrics, and costing in support of operational and compliance requirements.
• Analyzes data to support the implementations of preventatives measures and proactive workplace wellness strategies that promote employee health and engagement.
• Coordinates initiatives and services in collaboration with Employee Family and Assistance Program (EFAP), such as educational workshops, employee support resources, etc.
• Researches, assists in developing, and coordinates the delivery of health and safety training and programs aligned with organizational priorities and contribute to a culture of safety and compliance.
• Assists in developing and implementing policies and procedures to ensure safe operations and compliance with the Worker’s Compensation Act, WSBC regulations, human rights legislation and best practices.
• Prepares and maintains records, reports, and case documentation, including those required for grievances, arbitration, and human rights claims.
• Participates on internal and external committees and working groups related to wellness, ability management, and health and safety, including the City Hall Health and Safety Committee.
• Ability to successfully pass and maintain a satisfactory Police Information Check.