We are looking for a skilled Technical Support Analyst to assist users in navigating and resolving issues related to a new timekeeping platform. This is a long-term contract position that requires effective communication skills, a strong technical foundation, and the ability to help non-technical users.

• Provide front-line support for users, addressing technical issues and inquiries related to the timekeeping platform.
• Manage and resolve tickets using the Helix ticketing system, ensuring timely and accurate tracking of issues.
• Guide non-technical users through login processes and platform navigation with patience and clarity.
• Troubleshoot and resolve access issues, including login credentials and account setup.
• Collaborate with team members to escalate complex problems and ensure effective resolution.
• Utilize Active Directory to manage user accounts and permissions as needed.
• Conduct follow-ups with users to confirm issue resolution and satisfaction.
• Document technical solutions and contribute to the knowledge base for future reference.
• Participate in team meetings to share updates, challenges, and best practices.
• Support the transition to the new platform by providing clear instructions and assistance.
• Proven experience in technical support, including resolving user issues and managing tickets.
• Familiarity with Active Directory for user account management.
• Ability to communicate effectively with non-technical users, demonstrating patience and clarity.
• Strong problem-solving skills and the ability to work independently or as part of a team.
• Ability to adapt to new tools and internal systems through training.
• Strong organizational skills and attention to detail.
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  Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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