KEY ACCOUNT SALES EXECUTIVE

Location: edyn London Office (Hybrid – 4 days in, 1 day remote)
Team: Commercial | Reporting to: Global Head of Reservations
Contract: Full-time, Permanent
Hours: Monday – Friday, 9.00–17.30 (some flexibility required)
Salary: Competitive

LOVE PEOPLE? LOVE DETAIL? LOVE TURNING OPPORTUNITIES INTO BOOKINGS? READ ON.

At edyn, we create soulful hospitality for the modern traveller. Our spaces aren’t just places to sleep – they’re places to live, connect and explore. Behind every stay is a team that makes it all happen – and right now, we’re looking for a Key Account Sales Executive to help us convert high-value opportunities and build brilliant relationships with our biggest clients.
If you’re commercially driven, people-savvy and passionate about delivering standout service, this could be your perfect next step.

ABOUT YOU

We’re looking for someone who’s got a sharp eye for opportunity, a great phone manner, and the confidence to manage client relationships at a senior level. You’ll be friendly, organised, and just as focused on service as you are on sales.

You’ll also have:

• At least 3 years’ experience in sales or reservations in the hospitality or serviced apartment industry
• Knowledge of the European hospitality market (bonus points for this!)
• Excellent written and verbal communication skills
• Confidence influencing senior stakeholders and juggling multiple client needs
• The initiative to offer creative solutions and make decisions that benefit both edyn and the client
• A curious mindset – always wanting to learn, explore and do better

WHAT YOU’LL BE DOING

As our Key Account Sales Executive, you’ll be right in the middle of the action – managing enquiries from our largest clients and agency partners, and turning them into confirmed bookings that delight.

Day-to-day, you’ll:

• Convert day-to-day enquiries from corporate and agency partners into high-value bookings
• Build strong relationships with our key clients, becoming their go-to for all booking-related support
• Work closely with Sales and Account Managers to truly understand client needs and service expectations
• Negotiate with internal teams and clients to close bookings that work for everyone
• Go on familiarisation trips with Sales to strengthen client relationships and promote our spaces
• Become an expert in our full edyn portfolio across Europe – from Locke to Cove and beyond
• Share your knowledge with the wider reservations team to keep standards high across the board
• Drive revenue through upselling and room upgrades
• Always be one step ahead on policies, promotions, systems and service standards – ensuring every client interaction feels seamless
• Bring our “Soulful Hospitality” to life with every booking

SOUND LIKE YOUR KIND OF ROLE?

Apply now to join us as Key Account Sales Executive and play a key part in delivering incredible service, winning new business, and shaping what soulful hospitality really means