Position: Event Staff Lead
Department: Events
Reports To: Senior Events Manager and Event Coordinator
FLSA Status: Part-Time

Education and/or Experience:

• Education: High school diploma or equivalent.
• Experience: Minimum of 2 years working in event coordination or event operations.
• 1 year in a supervisory or leadership role (or equivalent combination of education and experience) preferred
• Background Check: Must successfully pass a background check

Skills & Abilities:

• Strong leadership, supervisory, and customer service capabilities
• Capable of working with limited to no supervision and as a staff as needed
• Excellent organizational and time-management skills
• Ability to prioritize and manage multiple tasks simultaneously
• Strong interpersonal and verbal/written communication skills
• Professional appearance, conduct, and work ethic
• Independent and team-oriented mindset
• Skilled in conflict resolution, problem solving, and emergency response
• Ability to work under pressure in a fast-paced environment
• Flexible availability, including nights, weekends, and holidays
• Adaptable to work environment and situations as they occu

The ideal candidate will act as a liaison between clients, vendors, and internal departments, ensuring high operational standards and smooth event execution while upholding ASM Global’s policies and procedures.

Essential Duties and Responsibilities:

• Lead and support event staff during events and shows.
• Serve as the primary contact for staff, during events and on dark days
• Communicate effectively with the Manager on Duty (MOD) and Senior Events Manager.
• Maintain and enforce building rules, policies, and procedures with guests and staff
• Anticipate potential issues and implement appropriate solutions.
• Investigate and resolve operational problems and customer/staff complaints.
• Ensure accurate and timely communication of directives to event staff.
• Provide essential equipment and information for staff.
• Monitor staff breaks and event readiness throughout the venue.
• Ensure proper setup and operation of security systems.
• Report irregularities, staffing concerns, safety issues, or damage/loss of property to management.
• Assist with training, work assignments, and conflict resolution among staff.

Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Education: High school diploma or equivalent.
• Experience: Minimum of 2 years working in event coordination or event operations.
• 1 year in a supervisory or leadership role (or equivalent combination of education and experience) preferred
• Background Check: Must successfully pass a background check.

Skills & Abilities:

• Strong leadership, supervisory, and customer service capabilities
• Capable of working with limited to no supervision and as a staff as needed
• Excellent organizational and time-management skills
• Ability to prioritize and manage multiple tasks simultaneously
• Strong interpersonal and verbal/written communication skills
• Professional appearance, conduct, and work ethic
• Independent and team-oriented mindset
• Skilled in conflict resolution, problem solving, and emergency response
• Ability to work under pressure in a fast-paced environment
• Flexible availability, including nights, weekends, and holidays
• Adaptable to work environment and situations as they occur