DO YOU WANT YOUR VOICE HEARD AND YOUR ACTIONS TO COUNT?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

SUMMARY:

Provide IT support to multiple sites in a territory or geographic region. Resolve incidents with PC, LAN/WAN, cloud, O365, Intune, Azure, server, hardware, software and business applications within the organization’s computing environment. This position ranges from mid to senior level technician for all aspects of the job.

QUALIFICATIONS:

• Requires technical knowledge and understanding of all the position requirements. Functions include but not limited to supporting Windows OS, MS Office/O365, Intune, Azure, Entra ID, MS Intune Manager, end user computing systems, hardware, software, application, MDF/IDF, VoIP, network, LAN, WAN, server, mobility, VDI and AVD.
• Experience in troubleshooting, installation, system maintenance, incident management, change management, customer service and support.
• Typically possesses a minimum of 3 to 5 years of relevant work experience.
• Bachelor’s Degree preferred or equivalent combination of education, training, and work experience.
• 5 days on-site work week

EDUCATION

Bachelor’s degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

• Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.
• Administer, support, and deploy hybrid & cloud-based end user computing instances through Intune Admin Center, Azure Portal, and MS Entra ID.
• Responsible for critical work and/or complex projects performed within a broader technical and business context.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software, iOS, Android, and other products to deliver optimal performance.
• Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA.
• Provide technical advice, guidance, and training to end-user base.
• Follow the Change, Release, Incident, and Problem Management policies.
• Analyze and troubleshoot complex incidents.
• Evaluate and implement solutions utilizing best practices.
• Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.
• Collaborate with technology teams and business unit associates to ensure efficient operation of the organization’s computing environment.