Who we are looking for:
As part of the Alternate Investments GTS team we are looking for resources that will be focused on the client onboarding and support of our Production applications, with an eye on the Client experience. This role is particularly focused on support of business migrations to our strategic platforms for accounting and reconciliation. Much of support will focus on ensuring stability of these new platforms, reducing work through automation, enhancing business/client experience and ensuring the permanent closure of incidents.
What you will be responsible for:

As an AVP in this role you will

• Focus on transition of clients to our new accounting and recon platforms – helping to ensure good client experience by maintaining stability
• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident
• Ensure Client SLAs/SLOs are met - Manage deliverables for critical applications by working with Business users and understand the SLA’s
• Engage with tools and operations teams to address failure patterns and incidents.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Identify areas for automation in order to reduce manual operational work
• Participate in the 24x7 support coverage as needed
• Understand and identify application process flow and analytics in support of better service level objectives
• Work with upstream and downstream teams to identify service flows and identify improvement opportunities
• Design and develop automation /self-healing and resiliency patterns
• Monitor, troubleshoot and resolve issues with the Application across Client environments
• Timely engagement of required teams on Incident call
• Respond to user issues, working with the Development team or external support teams for the resolution
• Work with Technical team members to identify and implement automated process improvements using appropriate scripting utilities
• Collaborate with Dev/L4s on incident/issue triages and release/change review meetings
• Work with the Data Delivery team in monitoring the Data delivery application, ensuring files to and from clients are received and delivered to meet SLA’s
• Strong documentation skills when logging product issues, which includes observations, diagnoses, action steps, and tracking errors.
• Strong communication skills while collaborating across various departments in providing clear, regular updates related to issues

What we value:
Core/Must have skills:

JAVA

• Unix
• Scripting
• Spring boot
• Messaging – MQ/Kafka
• PLSQL – Oracle/Exadata
• Micro Services(+)
• Splunk
• Python
• Ansible
• DevOps
• Cloud Architecture – AWS/Microsoft Azure(+)
• Knowledge regarding supporting SOA(service oriented architecture) / middle ware systems is mandatory
• Knowledge about transactional systems is mandatory
• Knowledge about Agile SDLC is mandatory
• Able to multitask and debug logs in distributed and multi-threaded apps is a huge plus
• Knowledge about supporting workflow management systems is a strong plus
• Knowledge about supporting performance systems is a strong plus
• Understanding of the software deliver lifecycle using Agile practices
• Proficiency in at least one programming language ( e.g. Python, Java, Go etc..)
• Hands on experience with deployment, monitoring, automation and ops analysis tools such as Grafana, Kibana, Splunk, Dynatrace Managed
• Have skills in data interpretation as well as be able to analyze various financial products
• Leadership experience working across multiple teams with a strategic mindset

Education and Preferred Qualifications:

• B.S. degree in Computer Science or related degree preferred
• 5 – 7 years hands on Production support experience
• Strong interpersonal, organizational and attention to details skills.
• Strong written and verbal communications.
• Must be deadline oriented with the ability to provide technical expertise to resolve daily problems.

Why this role is important to us
Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.
We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.
Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
State Street’s Speak Up Lin

• Focus on transition of clients to our new accounting and recon platforms – helping to ensure good client experience by maintaining stability
• Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident
• Ensure Client SLAs/SLOs are met - Manage deliverables for critical applications by working with Business users and understand the SLA’s
• Engage with tools and operations teams to address failure patterns and incidents.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
• Identify areas for automation in order to reduce manual operational work
• Participate in the 24x7 support coverage as needed
• Understand and identify application process flow and analytics in support of better service level objectives
• Work with upstream and downstream teams to identify service flows and identify improvement opportunities
• Design and develop automation /self-healing and resiliency patterns
• Monitor, troubleshoot and resolve issues with the Application across Client environments
• Timely engagement of required teams on Incident call
• Respond to user issues, working with the Development team or external support teams for the resolution
• Work with Technical team members to identify and implement automated process improvements using appropriate scripting utilities
• Collaborate with Dev/L4s on incident/issue triages and release/change review meetings
• Work with the Data Delivery team in monitoring the Data delivery application, ensuring files to and from clients are received and delivered to meet SLA’s
• Strong documentation skills when logging product issues, which includes observations, diagnoses, action steps, and tracking errors.
• Strong communication skills while collaborating across various departments in providing clear, regular updates related to issue