JOB DESCRIPTION:

Job Description
The Lead Customer Services Officer II is accountable for a variety of customer and non-customer facing activities as part of the NREG Branch Operations Team in support of the overall business distribution strategy.
Support and lead the CSO, Account Manager and Director teams on AML/KYC and account opening procedures. Supporting escalations and handling of complex requests requiring more in-depth knowledge, providing advice on compliance requirements and enhanced due diligence.
Support the CSO team with coverage on day-to-day functions as required, including but not limited to account openings, loan fundings, CORRA renewals and support employee and customer satisfaction strategies and processes to improve the overall team experience.
Shareholder

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details