VIRTUAL(R)61 - REMOTE/TELETRAVAIL - QC - BMO XXXXX Quebec,X0X 0X0

Works with executors, liquidators, and branch employees to process estate-related settlements for deceased BMO customers. Provides support, guidance, and expertise to ensure customer experience during this difficult time is seamless and effortless.

• Probes to understand the banking needs of the estate and integrates marketing promotions and programs into customer conversations as appropriate.
• Completes needs assessment to identify and recommend financial solutions and preferred banking channels (e.g. everyday banking, retail investments, lending solutions, home financing and small business solutions).
• Handles calls and requests in an informed, professional, and efficient manner.
• Contacts the customer / executor / liquidator to obtain necessary information for the estate case; ensures customer stays informed of status and outcomes.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Collaborates with internal and external stakeholders in order to deliver on business objectives.
• Develops and executes short term tactics/plans to drive specific behaviours, activities, and results.
• Executes work to deliver timely, accurate, and efficient service.
• Completes all tasks related to estate processes as per legal and regulatory requirements and the Bank’s policies and processes.
• Works collaboratively with BMO partners and specialists to ensure a common understanding of customer cases.
• Reviews all legal documents provided by clients.
• Answers service requests and calls as needed.
• May make outbound calls to customers to request information.
• Maintains the confidentiality of customer and Bank information.
• Works in collaboration with BMO partners by providing subject matter expert advice on how to handle errors, complex issues, and escalations.
• Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Follows established processes and procedures to resolve errors and issues as needed.
• Focus may be on a business/group.
• Thinks creatively and proposes new solutions.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works mostly independently.
• Broader work or accountabilities may be assigned as needed.

QUALIFICATIONS:

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Must meet the licensing and certification requirements for the team / branch / jurisdiction where the mandate is being fulfilled.
• Knowledge of Estate and Deceased topic – In-depth.
• Understanding of risk and regulatory requirements.
• Knowledge of systems and applications – In depth.
• Knowledge of workflow priorities and deadlines – Good.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth - in French and English, preferred.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
  You’re fluent in French and English as this role provides support to clients and team members inside and/or outside the province of Quebec.

ABOUT US

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes

Please refer the Job description for details