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Manager, Customer Resolutions at 4AllPromos
Old Saybrook, Connecticut, United States - Full Time
Skills Needed
Customer Service, Escalations, Customer Experience, People Management, Coaching, Problem Solving, Analytical Skills, Communication, Cross Functional Collaboration, Root Cause Analysis, Process Improvement, Team Leadership, Empathy, Customer Advocacy, Data Analysis, Performance Management
Specialization
Candidates should have over 5 years of experience in customer service and at least 3 years in people management. Strong analytical skills and the ability to translate customer feedback into actionable insights are essential.
Experience Required
Minimum 5 year(s)
Certified Nursing Assistant (CNA) - Overnights at QLI
Omaha, Nebraska, United States - Full Time
Skills Needed
Compassion, Teamwork, Collaboration, Learning, Assisting, Caregiving
Specialization
Candidates must be at least 18 years old and certified to work as a nursing assistant in Nebraska. A high school diploma or equivalent is preferred, and the company offers paid training for those without certification.
Medical Record Clerk at Phoenix Heart PLLC
Glendale, Arizona, United States - Full Time
Skills Needed
Attention To Detail, Organizational Skills, Multitasking, Communication, Problem Solving, Hipaa Compliance, Teamwork, Time Management, Interpersonal Skills, Verbal Communication, Written Communication, Document Processing, Medical Records Management, Surgery Scheduling, Compliance Audits, Data Analysis
Specialization
Candidates should have at least 2 years of medical records experience and knowledge of medical records regulations. Strong organizational skills, attention to detail, and the ability to work in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Event Bartender (Part-Time) at CHEEKWOOD
Belle Meade, Tennessee, United States - Full Time
Skills Needed
Bartending, Customer Service, Inventory Management, Event Execution, Cash Handling, Communication, Problem Solving, Teamwork, Attention To Detail, Time Management, Alcohol Knowledge, Safety Training, Setup And Breakdown, Greeting Guests, Documentation, Bar Operations
Specialization
Candidates must have prior bartending experience and a valid driver's license along with a current ABC Certificate. Availability to work days, evenings, weekends, and some holidays is required, along with excellent client relation skills.
Experience Required
Minimum 2 year(s)
Licensed Practical Nurse (LPN) - Home Health at Commonheart, Inc
Town of Burns, Wisconsin, United States - Full Time
Skills Needed
Licensed Practical Nurse, Patient Care, Compassion, Confidentiality, Independent Judgment, Adaptability
Specialization
Candidates must hold current Licensed Practical Nurse credentials and a license in the State of Wisconsin. A commitment to quality outcomes and the ability to relate well to individuals are essential.
Residential Housing Case Manager at Minnesota Assistance Council for Veterans
Saint Cloud, Minnesota, United States - Full Time
Skills Needed
Communication Skills, Problem Solving Skills, Client Assessment, Housing Case Management, Financial Assistance, Discharge Planning, Service Coordination, Progress Evaluation, Community Agency Collaboration, Teamwork, Independence, Attention To Detail, Presentation Skills, Database Management, Microsoft Word, Microsoft Excel
Specialization
Candidates should possess strong communication and problem-solving skills, with experience in case management preferred. A college degree in a relevant field or equivalent work experience is desired, along with familiarity with issues faced by homeless individuals and Veterans.
Experience Required
Minimum 2 year(s)
Admin MA at ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC
Denton, Texas, United States - Full Time
Skills Needed
Communication, Ehr Systems, Medical Coding, Insurance Billing, Multi Tasking, Patient Liaison, Hipaa Compliance, Documentation, Medication Management, Assessment Processing, Prior Authorization, Chart Cleaning, Team Collaboration, Compassion, Professionalism, Stress Management
Specialization
Candidates should have proven experience supporting medical professionals and excellent communication skills. A degree or medical assistant certificate from an accredited institution or equivalent experience is required.
Licensed Practical Nurse (LPN) - Home Health at Commonheart, Inc
Sun Prairie, Wisconsin, United States - Full Time
Skills Needed
Licensed Practical Nurse, Patient Care, Compassion, Confidentiality, Independent Judgment, Adaptability
Specialization
Candidates must have current Licensed Practical Nurse credentials and a license in the State of Wisconsin. A commitment to quality outcomes, confidentiality, and the ability to relate well to individuals is essential.
Car Wash Attendant at Mammoth Holdings LLC
Alcoa, Tennessee, United States - Full Time
Skills Needed
Attention To Detail, Customer Service, Teamwork, Adaptability, Passion For Cars
Specialization
Candidates should enjoy working in a fast-paced environment and have a strong attention to detail. A willingness to learn and grow in the role, along with a commitment to customer service, is essential.
Front Desk Receptionist at STRIDE Community Health Center
Aurora, Colorado, United States - Full Time
Skills Needed
Professional Behavior, Patient Registration, Hipaa Compliance, Osha Compliance, Data Entry, Scheduling, Communication, Clerical Skills, Customer Service, Financial Coordination, Team Collaboration, Organizational Skills, Problem Solving, Adaptability, Training, Record Keeping
Specialization
A high school diploma or GED is required, with an associate degree preferred. Candidates should have 1 to 2 years of related experience, particularly in a medical or dental setting.
Delivery Driver at HOM FURNITURE
Fargo, North Dakota, United States - Full Time
Skills Needed
Driving, Customer Service, Furniture Assembly, Inspection, Problem Solving, Communication, Teamwork, Safety Awareness
Specialization
Candidates must be working towards or have a high school diploma or GED and possess a valid driver's license with a clean driving record. Physical demands include lifting up to 150 pounds individually and 300 pounds as part of a team, along with effective communication skills.
Group Exercise Yoga Instructor at YOUNGSTOWN AREA JEWISH FEDERATION
Youngstown, Ohio, United States - Full Time
Skills Needed
Yoga Instruction, Customer Service, Class Management, Team Collaboration, Cpr Certification, First Aid Certification, Yoga Certification, Communication, Time Management, Adaptability
Specialization
The ideal candidate should have at least one year of teaching experience and relevant certifications in yoga and CPR/First-Aid. They should be able to work with diverse age and ability demographics.
Director of Dining Services at Pine Village
Gifford, Florida, United States - Full Time
Skills Needed
Culinary Experience, Staff Management, Food Quality, Service Quality, Teamwork, Safety, Hygiene, Cleanliness, Regulatory Compliance, Cooking, Creativity, Self Motivation, Pos System Knowledge, Servsafe Certification, Food Manager Certification
Specialization
Candidates must have a caring heart and at least 2 years of culinary experience in a lead cook or higher role. An associate or bachelor's degree in culinary or hospitality is required, along with experience managing staff in the hospitality or long-term care industry.
Experience Required
Minimum 2 year(s)
TMS Technician (Medical Technician/Patient Advocate) at ARC Health Partners
Bellevue, Washington, United States - Full Time
Skills Needed
Compassionate, Detail Oriented, Patient Care, Medical Office Support, Microsoft Office, Ehr Experience, Medical Devices, Organizational Skills, Communication Skills, Proactive, Professional, Punctual, Tech Savvy, Strong Desire To Learn, Team Player, Bls Certification
Specialization
Preferred qualifications include a BS in Psychology or a related field and 2+ years of experience in healthcare or patient care. Candidates should be detail-oriented, tech-savvy, and possess strong organizational and communication skills.
Experience Required
Minimum 2 year(s)
Loan Advisor - Sales Training Provided at Royal United Mortgage
Austin, Texas, United States - Full Time
Skills Needed
Communication, Sales, Customer Service, Consultative Sales, Financial Solutions, Teamwork, Goal Orientation, Work Ethic, Determination, Motivation
Specialization
The ideal candidate should possess strong communication skills, a passion for winning, and a strong work ethic. A bachelor's degree is preferred but not required.
Route Service Representative at Cozzini Bros., Inc.
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Driving, Delivery, Route Sales, Relationship Building, Safety Focus, Physical Stamina
Specialization
Candidates should have a reliable driving record and a strong sense of customer service. Physical capability to handle deliveries and a safety-focused mindset are essential.
Dishwasher at STANFORD'S RESTAURANT
Seattle, Washington, United States - Full Time
Skills Needed
Dishwashing, Sanitation, Communication, Teamwork, Time Management
Specialization
Prior related experience is preferred, along with a Food Handler permit. Reliable transportation and effective communication in English are also required.
Enrichment Program Coordinator at Lumibility
North Haven, Connecticut, United States - Full Time
Skills Needed
Person Centered Services, Outcome Based Services, Supervising Staff, Training Staff, Planning, Organizing, Problem Solving, Decision Making, Communication, Interpersonal Skills, Maintaining Confidentiality, Financial Duties, Documentation, Community Awareness, Safety, Adaptive Equipment
Specialization
Candidates should have knowledge of person-centered services and skills in supervising and training staff. They must also demonstrate effective communication and problem-solving abilities.
Experience Required
Minimum 2 year(s)
Medical Assistant - Part Time at Xpress Wellness Urgent Care
Copperas Cove, Texas, United States - Full Time
Skills Needed
Patient Care, Medical Terminology, Vital Signs, Injections, Blood Draw, Diagnostic Tests, Clerical Duties, Interpersonal Communication, Inventory Management, Quality Checks, Emergency Handling, X Ray Assistance, Patient Confidentiality, Medication Administration, Medical Charting, Patient Scheduling
Specialization
Candidates should have a high school diploma or equivalent, with a preference for graduates of an accredited Medical Assistant program. Two years of Medical Assistant experience is preferred, along with the ability to work all shifts and handle emergency situations.
Experience Required
Minimum 2 year(s)
Dentist - Full Time at DOCS Health
McChord AFB, Washington, United States - Full Time
Skills Needed
Extractions, Root Canal Therapy, Invisalign, Clear Aligner Certification
Specialization
Candidates must have a DMD or DDS from an accredited U.S. program and an active dental license in the state of application. They should also have 1-2 years of clinical experience and be CPR/BLS certified.
Experience Required
Minimum 2 year(s)
Manager, Customer Resolutions at 4AllPromos
Old Saybrook, Connecticut, United States -
Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Escalations, Customer Experience, People Management, Coaching, Problem Solving, Analytical Skills, Communication, Cross-Functional Collaboration, Root Cause Analysis, Process Improvement, Team Leadership, Empathy, Customer Advocacy, Data Analysis, Performance Management

Industry

Advertising Services

Description
Description The Manager, Customer Resolutions leads the team responsible for resolving the company’s most complex and sensitive customer issues. This role ensures escalations are handled with consistency, empathy, and sound judgment—protecting customer trust while balancing business sustainability. This leader is both a strong people manager and a systems thinker—someone who not only ensures issues are resolved effectively, but also looks beyond individual cases to identify patterns, uncover root causes, and surface the voice of the customer meaningfully across the organization. 4AllPromos is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and strive to create a supportive and inclusive environment for all employees. Core Responsibilities Team Leadership & Performance Management Lead, coach, and develop a team of Customer Resolutions Specialists and Senior Resolutions Specialists Set clear expectations for resolution quality, customer communication, process adherence, and documentation Conduct regular 1:1s, performance reviews, and coaching sessions to drive high performance and shape career development conversations Build a strong, accountable, and empathetic team culture in a high-pressure environment Manage staffing, scheduling, and coverage to ensure consistent support. Problem Management & Resolution Strategy Become a SME on our ticketing system that handles intake, triage, and resolution of customer issues. Serve as an escalation point for complex or high-risk cases. Lead regular calibration sessions to align the team on resolution approach, ensuring specialists exercise sound independent judgment while consistently operating within Satisfaction Guarantee guidelines. Balance customer advocacy with fiscal responsibility and long-term retention goals. Create a process to oversee post-resolution follow-up to ensure customer trust is restored. Root Cause Identification & Continuous Improvement Identify recurring themes and patterns across escalations, customer feedback, and operational breakdowns. Conduct root cause analysis on systemic issues and partner cross-functionally to address them. Recommend and help implement improvements to processes, policies, and customer experience. Track trends and ensure insights are surfaced and acted upon. Voice of Customer Feedback & Insight Contribution Leverage insights from escalations, customer reviews, and feedback channels to inform improvements. Partner with cross-functional teams to ensure customer feedback is incorporated into decision-making. Contribute to the development of structured feedback loops and reporting on customer experience trends. Help ensure the organization remains closely connected to the voice of the customer. Vendor & Carrier Issue Resolution Partner with the Supplier Management team to share insights from escalations, helping inform vendor accountability, reimbursement decisions, and long-term performance improvements. Identify and escalate recurring vendor or carrier issues to leadership. Cross-Functional Collaboration & Customer Advocacy Partner with Operations, Customer Care, Order Support, Sales and other teams to resolve issues and improve processes. Act as a strong advocate for the customer in cross-functional discussions. Influence improvements through both data and real customer examples. Requirements Qualifications 5+ years of experience in customer service, escalations, customer experience, or customer operations (e-commerce preferred). 3+ years of people management experience, including coaching and developing teams in high-pressure, customer-facing environments. Proven success leading teams through complex customer issues and escalations, with accountability for both team performance and customer outcomes. Experience translating customer issues and feedback into actionable insights, including root cause analysis and process or experience improvements. Demonstrated ability to move beyond case-by-case resolution to identify patterns, trends, and systemic opportunities. Strong analytical and problem-solving skills, with the ability to connect frontline activity to broader operational or customer experience improvements. Excellent communication skills, with a track record of influencing cross-functional partners and driving alignment. Comfortable operating in a fast-paced, evolving environment, with the ability to balance day-to-day execution and longer-term improvement efforts. This role is best suited for a leader who is equally comfortable developing people and improving the systems and levers behind the customer experience.
Responsibilities
The Manager, Customer Resolutions leads a team to resolve complex customer issues while ensuring consistency and empathy. This role also involves identifying patterns and root causes to improve customer experience across the organization.
Manager, Customer Resolutions at 4AllPromos
Old Saybrook, Connecticut, United States - Full Time
Skills Needed
Customer Service, Escalations, Customer Experience, People Management, Coaching, Problem Solving, Analytical Skills, Communication, Cross Functional Collaboration, Root Cause Analysis, Process Improvement, Team Leadership, Empathy, Customer Advocacy, Data Analysis, Performance Management
Specialization
Candidates should have over 5 years of experience in customer service and at least 3 years in people management. Strong analytical skills and the ability to translate customer feedback into actionable insights are essential.
Experience Required
Minimum 5 year(s)
Certified Nursing Assistant (CNA) - Overnights at QLI
Omaha, Nebraska, United States - Full Time
Skills Needed
Compassion, Teamwork, Collaboration, Learning, Assisting, Caregiving
Specialization
Candidates must be at least 18 years old and certified to work as a nursing assistant in Nebraska. A high school diploma or equivalent is preferred, and the company offers paid training for those without certification.
Medical Record Clerk at Phoenix Heart PLLC
Glendale, Arizona, United States - Full Time
Skills Needed
Attention To Detail, Organizational Skills, Multitasking, Communication, Problem Solving, Hipaa Compliance, Teamwork, Time Management, Interpersonal Skills, Verbal Communication, Written Communication, Document Processing, Medical Records Management, Surgery Scheduling, Compliance Audits, Data Analysis
Specialization
Candidates should have at least 2 years of medical records experience and knowledge of medical records regulations. Strong organizational skills, attention to detail, and the ability to work in a fast-paced environment are essential.
Experience Required
Minimum 2 year(s)
Event Bartender (Part-Time) at CHEEKWOOD
Belle Meade, Tennessee, United States - Full Time
Skills Needed
Bartending, Customer Service, Inventory Management, Event Execution, Cash Handling, Communication, Problem Solving, Teamwork, Attention To Detail, Time Management, Alcohol Knowledge, Safety Training, Setup And Breakdown, Greeting Guests, Documentation, Bar Operations
Specialization
Candidates must have prior bartending experience and a valid driver's license along with a current ABC Certificate. Availability to work days, evenings, weekends, and some holidays is required, along with excellent client relation skills.
Experience Required
Minimum 2 year(s)
Licensed Practical Nurse (LPN) - Home Health at Commonheart, Inc
Town of Burns, Wisconsin, United States - Full Time
Skills Needed
Licensed Practical Nurse, Patient Care, Compassion, Confidentiality, Independent Judgment, Adaptability
Specialization
Candidates must hold current Licensed Practical Nurse credentials and a license in the State of Wisconsin. A commitment to quality outcomes and the ability to relate well to individuals are essential.
Residential Housing Case Manager at Minnesota Assistance Council for Veterans
Saint Cloud, Minnesota, United States - Full Time
Skills Needed
Communication Skills, Problem Solving Skills, Client Assessment, Housing Case Management, Financial Assistance, Discharge Planning, Service Coordination, Progress Evaluation, Community Agency Collaboration, Teamwork, Independence, Attention To Detail, Presentation Skills, Database Management, Microsoft Word, Microsoft Excel
Specialization
Candidates should possess strong communication and problem-solving skills, with experience in case management preferred. A college degree in a relevant field or equivalent work experience is desired, along with familiarity with issues faced by homeless individuals and Veterans.
Experience Required
Minimum 2 year(s)
Admin MA at ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC
Denton, Texas, United States - Full Time
Skills Needed
Communication, Ehr Systems, Medical Coding, Insurance Billing, Multi Tasking, Patient Liaison, Hipaa Compliance, Documentation, Medication Management, Assessment Processing, Prior Authorization, Chart Cleaning, Team Collaboration, Compassion, Professionalism, Stress Management
Specialization
Candidates should have proven experience supporting medical professionals and excellent communication skills. A degree or medical assistant certificate from an accredited institution or equivalent experience is required.
Licensed Practical Nurse (LPN) - Home Health at Commonheart, Inc
Sun Prairie, Wisconsin, United States - Full Time
Skills Needed
Licensed Practical Nurse, Patient Care, Compassion, Confidentiality, Independent Judgment, Adaptability
Specialization
Candidates must have current Licensed Practical Nurse credentials and a license in the State of Wisconsin. A commitment to quality outcomes, confidentiality, and the ability to relate well to individuals is essential.
Car Wash Attendant at Mammoth Holdings LLC
Alcoa, Tennessee, United States - Full Time
Skills Needed
Attention To Detail, Customer Service, Teamwork, Adaptability, Passion For Cars
Specialization
Candidates should enjoy working in a fast-paced environment and have a strong attention to detail. A willingness to learn and grow in the role, along with a commitment to customer service, is essential.
Front Desk Receptionist at STRIDE Community Health Center
Aurora, Colorado, United States - Full Time
Skills Needed
Professional Behavior, Patient Registration, Hipaa Compliance, Osha Compliance, Data Entry, Scheduling, Communication, Clerical Skills, Customer Service, Financial Coordination, Team Collaboration, Organizational Skills, Problem Solving, Adaptability, Training, Record Keeping
Specialization
A high school diploma or GED is required, with an associate degree preferred. Candidates should have 1 to 2 years of related experience, particularly in a medical or dental setting.
Delivery Driver at HOM FURNITURE
Fargo, North Dakota, United States - Full Time
Skills Needed
Driving, Customer Service, Furniture Assembly, Inspection, Problem Solving, Communication, Teamwork, Safety Awareness
Specialization
Candidates must be working towards or have a high school diploma or GED and possess a valid driver's license with a clean driving record. Physical demands include lifting up to 150 pounds individually and 300 pounds as part of a team, along with effective communication skills.
Group Exercise Yoga Instructor at YOUNGSTOWN AREA JEWISH FEDERATION
Youngstown, Ohio, United States - Full Time
Skills Needed
Yoga Instruction, Customer Service, Class Management, Team Collaboration, Cpr Certification, First Aid Certification, Yoga Certification, Communication, Time Management, Adaptability
Specialization
The ideal candidate should have at least one year of teaching experience and relevant certifications in yoga and CPR/First-Aid. They should be able to work with diverse age and ability demographics.
Director of Dining Services at Pine Village
Gifford, Florida, United States - Full Time
Skills Needed
Culinary Experience, Staff Management, Food Quality, Service Quality, Teamwork, Safety, Hygiene, Cleanliness, Regulatory Compliance, Cooking, Creativity, Self Motivation, Pos System Knowledge, Servsafe Certification, Food Manager Certification
Specialization
Candidates must have a caring heart and at least 2 years of culinary experience in a lead cook or higher role. An associate or bachelor's degree in culinary or hospitality is required, along with experience managing staff in the hospitality or long-term care industry.
Experience Required
Minimum 2 year(s)
TMS Technician (Medical Technician/Patient Advocate) at ARC Health Partners
Bellevue, Washington, United States - Full Time
Skills Needed
Compassionate, Detail Oriented, Patient Care, Medical Office Support, Microsoft Office, Ehr Experience, Medical Devices, Organizational Skills, Communication Skills, Proactive, Professional, Punctual, Tech Savvy, Strong Desire To Learn, Team Player, Bls Certification
Specialization
Preferred qualifications include a BS in Psychology or a related field and 2+ years of experience in healthcare or patient care. Candidates should be detail-oriented, tech-savvy, and possess strong organizational and communication skills.
Experience Required
Minimum 2 year(s)
Loan Advisor - Sales Training Provided at Royal United Mortgage
Austin, Texas, United States - Full Time
Skills Needed
Communication, Sales, Customer Service, Consultative Sales, Financial Solutions, Teamwork, Goal Orientation, Work Ethic, Determination, Motivation
Specialization
The ideal candidate should possess strong communication skills, a passion for winning, and a strong work ethic. A bachelor's degree is preferred but not required.
Route Service Representative at Cozzini Bros., Inc.
Pittsburgh, Pennsylvania, United States - Full Time
Skills Needed
Customer Service, Communication Skills, Driving, Delivery, Route Sales, Relationship Building, Safety Focus, Physical Stamina
Specialization
Candidates should have a reliable driving record and a strong sense of customer service. Physical capability to handle deliveries and a safety-focused mindset are essential.
Dishwasher at STANFORD'S RESTAURANT
Seattle, Washington, United States - Full Time
Skills Needed
Dishwashing, Sanitation, Communication, Teamwork, Time Management
Specialization
Prior related experience is preferred, along with a Food Handler permit. Reliable transportation and effective communication in English are also required.
Enrichment Program Coordinator at Lumibility
North Haven, Connecticut, United States - Full Time
Skills Needed
Person Centered Services, Outcome Based Services, Supervising Staff, Training Staff, Planning, Organizing, Problem Solving, Decision Making, Communication, Interpersonal Skills, Maintaining Confidentiality, Financial Duties, Documentation, Community Awareness, Safety, Adaptive Equipment
Specialization
Candidates should have knowledge of person-centered services and skills in supervising and training staff. They must also demonstrate effective communication and problem-solving abilities.
Experience Required
Minimum 2 year(s)
Medical Assistant - Part Time at Xpress Wellness Urgent Care
Copperas Cove, Texas, United States - Full Time
Skills Needed
Patient Care, Medical Terminology, Vital Signs, Injections, Blood Draw, Diagnostic Tests, Clerical Duties, Interpersonal Communication, Inventory Management, Quality Checks, Emergency Handling, X Ray Assistance, Patient Confidentiality, Medication Administration, Medical Charting, Patient Scheduling
Specialization
Candidates should have a high school diploma or equivalent, with a preference for graduates of an accredited Medical Assistant program. Two years of Medical Assistant experience is preferred, along with the ability to work all shifts and handle emergency situations.
Experience Required
Minimum 2 year(s)
Dentist - Full Time at DOCS Health
McChord AFB, Washington, United States - Full Time
Skills Needed
Extractions, Root Canal Therapy, Invisalign, Clear Aligner Certification
Specialization
Candidates must have a DMD or DDS from an accredited U.S. program and an active dental license in the state of application. They should also have 1-2 years of clinical experience and be CPR/BLS certified.
Experience Required
Minimum 2 year(s)