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L1 Production Support Engineer for VisionPLUS 10 (Flex) at BLUE OCEAN SYSTEMS INFOTECH PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Retail Sales Executive at BENJAMIN BARKER AUST PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Customer Service, Working Experience
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sales Coordinator (West area) at ONION SEARCH PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Microsoft Word, Management Skills, Microsoft Office, Excel, Interpersonal Skills, Working Environment
Qualification
Graduate
Marketing & Growth Intern (AI Document Generation Platform) at PINVEST PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Assistant (5hr) - Rotterdam at Dr Martens
3012 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Temp HR at Thye Hua Kwan Moral Charities
Singapore 179094, , Singapore - Full Time
Skills Needed
Excel
Qualification
Diploma
Higher Level Teaching Assistant (HLTA) at remedyrecruitmentgroup
Chelmsford, England, United Kingdom - Full Time
Skills Needed
Assessment, Interpersonal Skills, Groups, Children, Young People
Qualification
Graduate
Asset & Wealth Managed Services (AWMS) - Risk & Compliance Solutions (Inter at PRICEWATERHOUSECOOPERS PROFESSIONAL SERVICES PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Middle Office Analyst at Marlin Selection
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Finance & Controlling Intern, Southeast Asia at henkel
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Account Manager (Government| AV Industry) at SPECTRUM AUDIO VISUAL PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Specialization
Engineering
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Associate, Communications, CABM Singapore at Standard Chartered
Singapore, , Singapore - Full Time
Skills Needed
Thinking Skills, Persona, Management Skills, High Pressure Situations, Discretion, Diplomacy
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Partner Manager, Cloud Alliances (APAC) at DataDog
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Associate Media Manager at Mindshare
Singapore, , Singapore - Full Time
Skills Needed
It
Qualification
Graduate
Creative Executive (Branding & Social Media) at GINLEE STUDIO PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Product Manager at JOHN ETHANS INTERNATIONAL PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Agile Methodologies, Product Management, Management Skills, Interpersonal Skills
Qualification
MBA
Business Development Executive at T1 GLASS SYSTEMS PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Training, Solver
Qualification
Graduate
Sales Engineer (Medical) at CONMED SINGAPORE PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Medical Devices, Presentation Skills
Specialization
Engineering
Qualification
Diploma
Paid Social Media Specialist at FIRSTCOM ACADEMY PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Cpm, Social Media Advertising, Influencer Marketing, Seeding, Cpc
Specialization
Marketing media or related field
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Social Media Engagement Executive at FIRSTCOM ACADEMY PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Community Management, Social Media, Scheduling Tools, English, Communication Skills, Communications
Specialization
Communications, Marketing
Qualification
Diploma
L1 Production Support Engineer for VisionPLUS 10 (Flex) at BLUE OCEAN SYSTEMS INFOTECH PTE LTD
Singapore, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

02 Dec, 25

Salary

9000.0

Posted On

02 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Hi
Immediate hiring - L1 Production Support Engineer for VisionPLUS 10 (Flex)
Role Summary
The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,
triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch job
monitoring, incident handling, and coordination with L2/L3 teams for escalations.
Key Responsibilities
Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
Handle initial triage of incidents and user tickets.
Provide quick fixes and workarounds for known issues.
Maintain SOP documentation and knowledge base for recurring issues.
Escalate unresolved or complex problems to L2/L3 teams.
Coordinate with development, infrastructure, and vendor teams.
Support monthly release deployments and patching activities.
Prepare RCA and incident reports.
Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
Assist with routine tasks such as password resets, account unlocks, and basic configuration
changes.
Required Skills & Experience
2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
Exposure to JCL, COBOL, VSAM, CICS is a must.
Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
Familiarity with SQL/DB2 and log analysis – Good To Have
Strong communication and customer service orientation.
Experience with ITSM tools (e.g., ServiceNow, Remedy)
Knowledge of ITIL practices preferred – Good To Have
Client-Specific Context
The role is part of a broader support structure involving 24x7 coverage for over 50 applications. The
support team is based in Hyderabad and works closely with client onsite team. VisionPLUS 10 (Flex)
modules in scope include CMS, FAS, TRAMS, MBS, ITS, among others
Regards
Kshama
+91 9833964181
kshama.raj@blueocean.system
Responsibilities

Please refer the Job description for details
L1 Production Support Engineer for VisionPLUS 10 (Flex) at BLUE OCEAN SYSTEMS INFOTECH PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Retail Sales Executive at BENJAMIN BARKER AUST PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Customer Service, Working Experience
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Sales Coordinator (West area) at ONION SEARCH PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Microsoft Word, Management Skills, Microsoft Office, Excel, Interpersonal Skills, Working Environment
Qualification
Graduate
Marketing & Growth Intern (AI Document Generation Platform) at PINVEST PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales Assistant (5hr) - Rotterdam at Dr Martens
3012 Rotterdam, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Temp HR at Thye Hua Kwan Moral Charities
Singapore 179094, , Singapore - Full Time
Skills Needed
Excel
Qualification
Diploma
Higher Level Teaching Assistant (HLTA) at remedyrecruitmentgroup
Chelmsford, England, United Kingdom - Full Time
Skills Needed
Assessment, Interpersonal Skills, Groups, Children, Young People
Qualification
Graduate
Asset & Wealth Managed Services (AWMS) - Risk & Compliance Solutions (Inter at PRICEWATERHOUSECOOPERS PROFESSIONAL SERVICES PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Middle Office Analyst at Marlin Selection
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Finance & Controlling Intern, Southeast Asia at henkel
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Account Manager (Government| AV Industry) at SPECTRUM AUDIO VISUAL PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Specialization
Engineering
Qualification
Diploma
Experience Required
Minimum 1 year(s)
Associate, Communications, CABM Singapore at Standard Chartered
Singapore, , Singapore - Full Time
Skills Needed
Thinking Skills, Persona, Management Skills, High Pressure Situations, Discretion, Diplomacy
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Senior Partner Manager, Cloud Alliances (APAC) at DataDog
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Associate Media Manager at Mindshare
Singapore, , Singapore - Full Time
Skills Needed
It
Qualification
Graduate
Creative Executive (Branding & Social Media) at GINLEE STUDIO PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Product Manager at JOHN ETHANS INTERNATIONAL PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Agile Methodologies, Product Management, Management Skills, Interpersonal Skills
Qualification
MBA
Business Development Executive at T1 GLASS SYSTEMS PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Training, Solver
Qualification
Graduate
Sales Engineer (Medical) at CONMED SINGAPORE PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Medical Devices, Presentation Skills
Specialization
Engineering
Qualification
Diploma
Paid Social Media Specialist at FIRSTCOM ACADEMY PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Cpm, Social Media Advertising, Influencer Marketing, Seeding, Cpc
Specialization
Marketing media or related field
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Social Media Engagement Executive at FIRSTCOM ACADEMY PTE LTD
Singapore, , Singapore - Full Time
Skills Needed
Community Management, Social Media, Scheduling Tools, English, Communication Skills, Communications
Specialization
Communications, Marketing
Qualification
Diploma