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Operations & Customer Success Manager at EC Group
Twickenham TW1 1DG, , United Kingdom - Full Time
Skills Needed
Hubspot, Salesforce, Operations Management, Performance Metrics, Teams, Customer Service
Qualification
BSc
Experience Required
Minimum 2 year(s)
Project Engineer - SUMMER 2026 at LG Group
Chicago, Illinois, United States - Full Time
Skills Needed
Project Document Management, Subcontractor Coordination, Administrative Support, Procurement, Field Support, Communication, Critical Thinking, Collaboration, Detail Oriented, Resourceful, Proactive Problem Solving, Microsoft Office Suite, Sage 300, Microsoft Project, Procore, Architectural Drawings
Specialization
A bachelor's degree in a related field is preferred, along with strong communication and organizational skills. Experience in hospitality or similar roles is preferred but not required.
Store Manager at EG Group
Holtze, Northern Territory, Australia - Full Time
Skills Needed
Operational Excellence, Interpersonal Skills, Customer Service, Hospitality Management, Decision Making
Qualification
Graduate
LG Intern at LG Group
Chicago, Illinois, United States - Full Time
Skills Needed
Construction Management, Project Delivery, Real Estate Development, Communication, Teamwork, Detail Oriented, Adaptability, Field Operations
Specialization
Candidates must be currently pursuing a degree in Construction Management, Engineering, Architecture, or a related field. They should be strong communicators, proactive, eager to learn, and able to work both independently and as part of a team.
Chef de Rang/Kellner mit Inkasso für charmantes 4*-Wellnessresort gesucht! at AV Group
Judenburg, Styria, Austria - Full Time
Skills Needed
Guest Service, Food Service, Beverage Service, Teamwork, Communication, Hygiene Standards, Coordination, Professionalism, Reliability, German Language Skills
Specialization
The candidate should be reliable, professional, and a true team player. Good German language skills are required, and prior experience in similar roles is advantageous.
Chef de Rang/Kellner mit Inkasso für wunderschönes 4*S-Wellnesshotel gesuch at AV Group
Sölden, Tyrol, Austria - Full Time
Skills Needed
Guest Service, Food Service, Beverage Service, Teamwork, Communication, Hygiene Standards, Coordination, Professionalism
Specialization
Candidates should be reliable, professional, and a true team player with good German language skills; additional languages are a plus. Previous experience in roles such as waiter, commis de rang, or similar is advantageous.
Starbucks Assistant Manager at EG Group
Wrexham LL13 8HL, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Corporate Account Manager at RS Group
Dublin, Leinster, Ireland - Full Time
Skills Needed
Strategic Thinking, Agile Thinking, Positive Attitude, Self Motivated, Strong Leadership, Business Planning Skills, Effective Communication, Calm Under Pressure, Emotional Intelligence, Eager To Learn, Negotiation Expertise, Valid Driver's License, Adherence To Company Values, Account Management Experience, Industry Knowledge, Product Knowledge
Specialization
The ideal candidate should be a strategic thinker with strong leadership skills and a proven ability to negotiate and manage contracts. Experience in account management within a global company and knowledge of relevant industries is desirable.
Experience Required
Minimum 5 year(s)
Key Account Manager (Outside Sales) - Montreal, QC at RS Group
, , Canada - Full Time
Skills Needed
Key Account Management, Sales, Communication Skills, Negotiation Skills, Data Analysis, Crm Software, Microsoft Office, Client Relationship Management, Strategic Planning, Problem Solving, Team Collaboration, Customer Service, Technical Aptitude, Presentation Skills, Up Selling, Cross Selling
Specialization
Candidates must have a bachelor's degree in a relevant field and four to five years of experience in sales or key account management. Strong communication, negotiation skills, and proficiency in CRM software and Microsoft Office are essential.
Experience Required
Minimum 2 year(s)
Account Development Representative at RS Group
, , United Kingdom - Full Time
Skills Needed
Business Development, Sales Experience, Outbound Calls, Customer Communication, Motivated, Relationship Building, Planning, Time Management, It Literacy, Customer Centric, Adaptable
Specialization
Candidates should have business development or sales experience and be confident in communicating with customers. A curious nature, motivation to achieve targets, and excellent relationship-building skills are essential.
Brand Manager (Mảng Vật Liệu Xây Dựng) at TH Group
Hà Nội, , Vietnam - Full Time
Skills Needed
Brand Management, Marketing Strategy, Marketing Mix 5ps, Integrated Marketing Communication, Creative Development, English Communication, Market Analysis, Budget Management
Specialization
Candidates must hold a bachelor's degree and have at least 2 years of experience as a Brand Manager, preferably in the construction materials, interior materials, FMCG, or industrial services sectors. Strong skills in brand strategy development, marketing planning, and communication execution are essential.
Experience Required
Minimum 2 year(s)
Chuyên Viên Đào Tạo at TH Group
Hà Nội, , Vietnam - Full Time
Skills Needed
Training Development, Logistics Management, Curriculum Design, Classroom Management, Data Analysis, Human Resources, Communication Skills, English Proficiency, Technical Skills, Teaching Skills, Evaluation Skills, Organizational Skills, Problem Solving, Team Collaboration, Learning Culture Development, Content Creation
Specialization
Candidates should have a bachelor's degree in Human Resource Management, Education, Commerce, or Business, along with at least one year of relevant experience in a similar role. Proficiency in English and strong computer skills are also required.
Nhân Viên Thông Tin Afifarm at TH Group
, Heilongjiang, China - Full Time
Skills Needed
Data Collection, Data Updating, Report Generation, Animal Health Monitoring, Vaccination, Record Keeping, Planning, Collaboration, Livestock Management, Veterinary Knowledge, Farm Operations, Sustainability Practices, Animal Husbandry, Teamwork, Communication
Specialization
Candidates should have a degree in Animal Husbandry or Veterinary Science, with preference given to those with experience in dairy farms. Knowledge of livestock management practices is essential.
Business Development Manager - Product Specialist - Automation & Control - at RS Group
Richland Hills, Texas, United States - Full Time
Skills Needed
Business Development, Sales, Automation, Control, Motors, Drives, Plcs, Hmis, Industrial Pcs, Networking, Solution Based Sales, Communication, Problem Solving, Customer Engagement, Project Management, Learning Agility
Specialization
Candidates should have a proven track record in business development and a technical understanding of automation components. A bachelor's degree or equivalent experience in business development is required.
Experience Required
Minimum 5 year(s)
ITIL Process Manager at NN Group
Den Haag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
CSCS Labourer at VR Group
Stevenage SG1, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technician at RS Group
Nuneaton, England, United Kingdom - Full Time
Skills Needed
Maintenance Qualification, Electro Mechanical Systems, Electrical Qualifications, Maintenance Risk Activities, Legal Compliance, Microsoft Office, Electrical Drawings, Pneumatic Drawings, Mechanical Drawings, Plc Drawings, Health & Safety, Preventative Maintenance, Reactive Maintenance, Continuous Improvement, Failure Analysis, Root Cause Analysis
Specialization
Candidates should have a recognized maintenance qualification or equivalent experience, with strong electrical skills and experience with MHE equipment. Knowledge of maintenance risk activities and legal compliance in a maintenance environment is also required.
Experience Required
Minimum 2 year(s)
Sustainability Associate at BS Group
3316 Dordrecht, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Chef de Partie/Sous Chef/Soucier wanted for charming luxury hotel! (m/f/d) at AV Group
Velden am Wörther See, Carinthia, Austria - Full Time
Skills Needed
Team Player, Menu Planning, Quality Standards, Coordination, English Proficiency, Culinary Skills
Specialization
Candidates should be reliable, professional, and a real team player. Previous experience in a culinary role is an advantage.
Assistant Nursery Manager at EKCGroup
BC1, , United Kingdom - Full Time
Skills Needed
Nursery
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Operations & Customer Success Manager at EC Group
Twickenham TW1 1DG, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

13 Nov, 25

Salary

42320.18

Posted On

13 Aug, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Hubspot, Salesforce, Operations Management, Performance Metrics, Teams, Customer Service

Industry

Marketing/Advertising/Sales

Description

Location: West London, UK (On-site)
Type: Full-time, Permanent
Reporting to: CEO & COO
Salary: Competitive + Performance Bonus + Equity Progression Path
Website: www.elitecorporation.group

CORE SKILLS & TOOLS

  • Trello – expert-level ability to manage complex projects and teams.
  • Google Workspace / Microsoft Office – strong report writing and presentation skills.
  • CRM Systems – experience with HubSpot, Salesforce, or similar.
  • Data & KPI Analysis – ability to track and interpret performance metrics.
  • Meeting Leadership – able to run client calls and internal huddles effectively.
  • Workflow Engineering – proven ability to optimise processes for scale.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

ROLE OVERVIEW

The Operations & Customer Success Manager is a full-throttle, front-line leadership role responsible for managing the operational engine of ECG while owning client relationship excellence across all brands.

This role is 60% Operational Management and 40% Customer Success Leadership — you will:

  • Run the internal operations of ECG like a high-performance machine.
  • Be the face and voice of excellence for our most important clients.

KEY RESPONSIBILITIES1. OPERATIONAL MANAGEMENT (50% OF ROLE)

  • Trello Project Management:
  • Create, update, and manage all Trello boards for projects and client accounts.
  • Ensure deadlines, owners, and deliverables are tracked in real-time.
  • Reporting Excellence:
  • Write daily, weekly, and monthly operational reports for leadership.
  • Present findings clearly with actions, blockers, and performance metrics.
  • Workflow Optimisation:
  • Analyse current workflows across departments and identify bottlenecks.
  • Design and implement streamlined processes for speed and quality.
  • Productivity Tracking:
  • Monitor team productivity using Trello, time-tracking tools, and KPIs.
  • Identify underperformance and implement improvement plans.
  • Cross-Department Coordination:
  • Ensure Sales, Marketing, Content, and Delivery teams work in sync.
  • Hold all teams accountable for deadlines and quality standards.

2. CUSTOMER SUCCESS LEADERSHIP (50% OF ROLE)

  • Client Relationship Management:
  • Be the primary point of contact for high-value clients across all ECG brands.
  • Conduct regular meetings (weekly/bi-weekly/monthly) with clients to review progress.
  • Client Service Optimisation:
  • Constantly look for ways to better serve clients and exceed expectations.
  • Gather feedback, analyse needs, and implement changes quickly.
  • Retention & Growth:
  • Ensure client retention rate exceeds 95%+.
  • Identify upsell and cross-sell opportunities during regular interactions.
  • Value Delivery:
  • Ensure all deliverables are on-time, on-brand, and exceed quality standards.
  • Resolve client concerns before they escalate.
Operations & Customer Success Manager at EC Group
Twickenham TW1 1DG, , United Kingdom - Full Time
Skills Needed
Hubspot, Salesforce, Operations Management, Performance Metrics, Teams, Customer Service
Qualification
BSc
Experience Required
Minimum 2 year(s)
Project Engineer - SUMMER 2026 at LG Group
Chicago, Illinois, United States - Full Time
Skills Needed
Project Document Management, Subcontractor Coordination, Administrative Support, Procurement, Field Support, Communication, Critical Thinking, Collaboration, Detail Oriented, Resourceful, Proactive Problem Solving, Microsoft Office Suite, Sage 300, Microsoft Project, Procore, Architectural Drawings
Specialization
A bachelor's degree in a related field is preferred, along with strong communication and organizational skills. Experience in hospitality or similar roles is preferred but not required.
Store Manager at EG Group
Holtze, Northern Territory, Australia - Full Time
Skills Needed
Operational Excellence, Interpersonal Skills, Customer Service, Hospitality Management, Decision Making
Qualification
Graduate
LG Intern at LG Group
Chicago, Illinois, United States - Full Time
Skills Needed
Construction Management, Project Delivery, Real Estate Development, Communication, Teamwork, Detail Oriented, Adaptability, Field Operations
Specialization
Candidates must be currently pursuing a degree in Construction Management, Engineering, Architecture, or a related field. They should be strong communicators, proactive, eager to learn, and able to work both independently and as part of a team.
Chef de Rang/Kellner mit Inkasso für charmantes 4*-Wellnessresort gesucht! at AV Group
Judenburg, Styria, Austria - Full Time
Skills Needed
Guest Service, Food Service, Beverage Service, Teamwork, Communication, Hygiene Standards, Coordination, Professionalism, Reliability, German Language Skills
Specialization
The candidate should be reliable, professional, and a true team player. Good German language skills are required, and prior experience in similar roles is advantageous.
Chef de Rang/Kellner mit Inkasso für wunderschönes 4*S-Wellnesshotel gesuch at AV Group
Sölden, Tyrol, Austria - Full Time
Skills Needed
Guest Service, Food Service, Beverage Service, Teamwork, Communication, Hygiene Standards, Coordination, Professionalism
Specialization
Candidates should be reliable, professional, and a true team player with good German language skills; additional languages are a plus. Previous experience in roles such as waiter, commis de rang, or similar is advantageous.
Starbucks Assistant Manager at EG Group
Wrexham LL13 8HL, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Corporate Account Manager at RS Group
Dublin, Leinster, Ireland - Full Time
Skills Needed
Strategic Thinking, Agile Thinking, Positive Attitude, Self Motivated, Strong Leadership, Business Planning Skills, Effective Communication, Calm Under Pressure, Emotional Intelligence, Eager To Learn, Negotiation Expertise, Valid Driver's License, Adherence To Company Values, Account Management Experience, Industry Knowledge, Product Knowledge
Specialization
The ideal candidate should be a strategic thinker with strong leadership skills and a proven ability to negotiate and manage contracts. Experience in account management within a global company and knowledge of relevant industries is desirable.
Experience Required
Minimum 5 year(s)
Key Account Manager (Outside Sales) - Montreal, QC at RS Group
, , Canada - Full Time
Skills Needed
Key Account Management, Sales, Communication Skills, Negotiation Skills, Data Analysis, Crm Software, Microsoft Office, Client Relationship Management, Strategic Planning, Problem Solving, Team Collaboration, Customer Service, Technical Aptitude, Presentation Skills, Up Selling, Cross Selling
Specialization
Candidates must have a bachelor's degree in a relevant field and four to five years of experience in sales or key account management. Strong communication, negotiation skills, and proficiency in CRM software and Microsoft Office are essential.
Experience Required
Minimum 2 year(s)
Account Development Representative at RS Group
, , United Kingdom - Full Time
Skills Needed
Business Development, Sales Experience, Outbound Calls, Customer Communication, Motivated, Relationship Building, Planning, Time Management, It Literacy, Customer Centric, Adaptable
Specialization
Candidates should have business development or sales experience and be confident in communicating with customers. A curious nature, motivation to achieve targets, and excellent relationship-building skills are essential.
Brand Manager (Mảng Vật Liệu Xây Dựng) at TH Group
Hà Nội, , Vietnam - Full Time
Skills Needed
Brand Management, Marketing Strategy, Marketing Mix 5ps, Integrated Marketing Communication, Creative Development, English Communication, Market Analysis, Budget Management
Specialization
Candidates must hold a bachelor's degree and have at least 2 years of experience as a Brand Manager, preferably in the construction materials, interior materials, FMCG, or industrial services sectors. Strong skills in brand strategy development, marketing planning, and communication execution are essential.
Experience Required
Minimum 2 year(s)
Chuyên Viên Đào Tạo at TH Group
Hà Nội, , Vietnam - Full Time
Skills Needed
Training Development, Logistics Management, Curriculum Design, Classroom Management, Data Analysis, Human Resources, Communication Skills, English Proficiency, Technical Skills, Teaching Skills, Evaluation Skills, Organizational Skills, Problem Solving, Team Collaboration, Learning Culture Development, Content Creation
Specialization
Candidates should have a bachelor's degree in Human Resource Management, Education, Commerce, or Business, along with at least one year of relevant experience in a similar role. Proficiency in English and strong computer skills are also required.
Nhân Viên Thông Tin Afifarm at TH Group
, Heilongjiang, China - Full Time
Skills Needed
Data Collection, Data Updating, Report Generation, Animal Health Monitoring, Vaccination, Record Keeping, Planning, Collaboration, Livestock Management, Veterinary Knowledge, Farm Operations, Sustainability Practices, Animal Husbandry, Teamwork, Communication
Specialization
Candidates should have a degree in Animal Husbandry or Veterinary Science, with preference given to those with experience in dairy farms. Knowledge of livestock management practices is essential.
Business Development Manager - Product Specialist - Automation & Control - at RS Group
Richland Hills, Texas, United States - Full Time
Skills Needed
Business Development, Sales, Automation, Control, Motors, Drives, Plcs, Hmis, Industrial Pcs, Networking, Solution Based Sales, Communication, Problem Solving, Customer Engagement, Project Management, Learning Agility
Specialization
Candidates should have a proven track record in business development and a technical understanding of automation components. A bachelor's degree or equivalent experience in business development is required.
Experience Required
Minimum 5 year(s)
ITIL Process Manager at NN Group
Den Haag, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
CSCS Labourer at VR Group
Stevenage SG1, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Technician at RS Group
Nuneaton, England, United Kingdom - Full Time
Skills Needed
Maintenance Qualification, Electro Mechanical Systems, Electrical Qualifications, Maintenance Risk Activities, Legal Compliance, Microsoft Office, Electrical Drawings, Pneumatic Drawings, Mechanical Drawings, Plc Drawings, Health & Safety, Preventative Maintenance, Reactive Maintenance, Continuous Improvement, Failure Analysis, Root Cause Analysis
Specialization
Candidates should have a recognized maintenance qualification or equivalent experience, with strong electrical skills and experience with MHE equipment. Knowledge of maintenance risk activities and legal compliance in a maintenance environment is also required.
Experience Required
Minimum 2 year(s)
Sustainability Associate at BS Group
3316 Dordrecht, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Chef de Partie/Sous Chef/Soucier wanted for charming luxury hotel! (m/f/d) at AV Group
Velden am Wörther See, Carinthia, Austria - Full Time
Skills Needed
Team Player, Menu Planning, Quality Standards, Coordination, English Proficiency, Culinary Skills
Specialization
Candidates should be reliable, professional, and a real team player. Previous experience in a culinary role is an advantage.
Assistant Nursery Manager at EKCGroup
BC1, , United Kingdom - Full Time
Skills Needed
Nursery
Qualification
Graduate
Experience Required
Minimum 5 year(s)
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