ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Make a Real Difference in the Lives of Individuals Experiencing Homelessness
Are you a compassionate, driven, and skilled Case Manager with a deep commitment to social justice and supporting men through complex life transitions?
The Salvation Army invites you to be part of a life-changing mission through our Flagstaff and The Open Door residential services – offering short-term accommodation and holistic support for single men experiencing homelessness and facing multiple, complex challenges.
About You
We’re looking for someone with a strong sense of purpose and experience in the social services sector — a confident practitioner who leads with empathy and believes in people’s ability to change and grow.
About the Role
As a Transitional Housing Case Manager, you’ll be a vital part of a collaborative team working to empower men on their journey toward long-term, dignified housing. You’ll walk alongside each individual, offering consistent, trauma-informed, person-centred support that builds resilience, independence, and hope.
You’ll support residents through individualised case management and outreach, ensuring a warm and coordinated transition from crisis accommodation to sustainable housing options. Your work will be grounded in compassion, respect, and cultural sensitivity — ensuring every man is seen, heard, and valued.
Reporting to the Residential Case Management Services Team Leader, this is a permanent full-time position, based in Flagstaff In West Melbourne and The Open Door in North Melbourne, VIC.
Compensation is in accordance with SCHADS Award Level 5.

You Will Successfully

• Develop and implement strengths-based, solution-focused case plans in partnership with clients
• Support transitions to long-term housing through warm referrals and coordinated outreach
• Advocate across housing, health, legal, and community systems to meet client needs
• Collaborate with internal teams and external partners to connect clients with relevant services
• Maintain accurate records and contribute to service development and continuous improvement

You Will Have

• A degree qualification in Social Work, Psychology, or a related field
• Demonstrated experience in case management within a homelessness or community services setting
• Knowledge of homelessness, trauma, and housing systems (including the Victorian Housing Register)
• Strong communication and advocacy skills
• A collaborative spirit and ability to build positive relationships with clients and stakeholders
• Cultural awareness and a commitment to inclusive practice
• A deep alignment with The Salvation Army’s mission, values, and commitment to justice
• Current Australian Driver’s Licence
• An Employee Working with Children’s Check

What We Offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit;
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency;
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
• A role where your story is your strength
• A culture grounded in integrity, compassion, respect, diversity, and collaboration

Ready to Make a Difference?
If you’re a compassionate professional ready to support men through one of the most difficult seasons of their lives, we’d love to hear from you.
Enquiries Only
If you would like a copy of the position description please contact donna.luong@salvationarmy.org.au and if you would like to discuss the role please contact emma.bolzonello@salvationarmy.org.au
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details