JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

THE ROLE

The successful candidate would be part of the team that would manage a population of clients due for remediations, domestic refreshes, re-engagements and other ad-hoc tasks coming through the pipeline.

ROLE RESPONSIBILITIES

• COS will be assigned a portfolio of clients and tasked with the responsibility of managing the end-to-end process independently whilst completing cases in a timely manner.
• Act as primary client liaison ensuring requirements issued to them are concise, unambiguous, adequate and are communicated timely in line with prescribed SLA.
• Conduct document collection, flawless review of client documentation, providing timely client feedback and ensuring overall document submission To Ops partners merits a “first time pass”.
• Establish own governance routine that ensures risks are identified early whilst following established escalation protocols to mitigate any inherent risks.
• Raise process issues, gather client’s constructive feedback, and identify areas where improvements could be made to ensure better client experience.
• Partner and co-ordinate with relevant stakeholders in sales, COO, business controls, KYC support function, Operations team etc. to ensure smooth internal processing which in turn guarantees a happy client experience.
• Invest time and effort towards familiarizing with the policies and procedures thereby becoming an SME and benefiting from efficiency of scale.
• Monitor and understand risks and the impact of non-compliance with KYC processes/timelines has on client and sales as it relates to restrictions, closures and other associated business expansion.
• Review client’s profile to establish relevant activity, relationship and ownership whilst collaborating with sales in making relevant decision as to keep the relationship active or close.
• Ensures all performance metrics are adhered to and any exceptions are resolved within the required timeframe.
• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities.
• Ensures accuracy of data/status into the reporting tool is conducted real-time for management information and consumption.
• Support all other ad-hoc function that may be assigned by the team Manager.