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Vulnerable Customer Consultant at OneSavings Bank PLC
Wolverhampton, England, United Kingdom - Full Time
Skills Needed
Collections Experience, Supporting Vulnerable Customers, Verbal Communication, Written Communication, Empathy, Resilience, Discretion
Specialization
Candidates should have previous experience in a Collections role within Financial Services and experience supporting vulnerable customers. Strong verbal and written communication skills, along with advanced empathy and resilience, are essential.
Experience Required
Minimum 2 year(s)
Senior Mobile Tester at Bank of New Zealand
North Dunedin, Otago Region, New Zealand - Full Time
Skills Needed
Mobile Testing, Xcode, Android Studio, Swiftui, Xcuitest, Jetpack Compose, Expresso, Firebase Test Labs, Jenkins, Xcode Cloud, Github Actions, Agile Methodologies, Test Automation, Collaboration, Problem Solving, Quality Assurance
Specialization
Candidates should have proven experience with both Xcode and Android Studio, as well as familiarity with mobile testing tools and frameworks. Strong problem-solving skills and a passion for digital innovation are essential for success in this role.
Experience Required
Minimum 2 year(s)
Senior Integration Engineer at Bank of New Zealand
North Dunedin, Otago Region, New Zealand - Full Time
Skills Needed
Automation, Scripting, Api Configuration, Deployment, Pipelines, Proxies, Gateways, Containers, Load Balancers, Queues, Event Streaming, Monitoring, Source Code Management, Security Understanding, Problem Solving, Communication, Collaboration
Specialization
The role requires experience in managing test environments and building robust test frameworks. Candidates should possess strong problem-solving skills and a willingness to learn new technologies.
Experience Required
Minimum 5 year(s)
Premier Acquisition Manager-RL SALES-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Acquisition, Sales, Revenue Generation, Portfolio Management, Communication, Customer Events, Cross Selling, Casa Book Size, Mf, Gold, Insurance, Asset Products, Coordination, Hni, Lead Generation
Specialization
Candidates should have excellent communication skills and some knowledge and experience in portfolio management. A minimum of 1-2 years of work experience and an existing customer base are also required.
Experience Required
Minimum 2 year(s)
Model and EUDA Governance Manager at OneSavings Bank PLC
London, England, United Kingdom - Full Time
Skills Needed
Model Governance, Euda Governance, Irb, Risk Management, Stakeholder Management, Compliance, Model Development, Regulatory Expectations, Capital Requirements Regulation, Organizational Skills, Communication, Policy Development, Second Line Assurance, Self Assessment, Action Tracking, Committee Coordination
Specialization
Candidates should have robust experience in model governance, EUDA, IRB, or compliance roles within Financial Services. Knowledge of risk policy frameworks and strong stakeholder management skills are essential.
Experience Required
Minimum 5 year(s)
Relationship Manager-SARAL LOANS-Marketing Branches Operations at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Customer Service, Sales Orientation, Financial Services, Account Opening, Grievances, Product Education, Cheque Book Issuance, Cross Selling, Customer Acquisition, Relationship Management, Hni Relationships, Referrals, Investment Products, Liability Products, Service Quality, Efficiency
Specialization
Candidates should be graduates with 1-3 years of total experience, including at least 1 year in financial services or banking. A blend of service and sales orientation is required, with a preference for candidates with a sales skew.
Acquisition Manager-RL SALES-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Customer Acquisition, Relationship Management, Sales Targets, Retail Loans, Compliance, Home Loans, Loan Against Property, Personal Loans
Specialization
The role requires managing relationships with channel partners and achieving sales targets for various retail loan products. Experience in retail loans and customer acquisition is likely beneficial.
Experience Required
Minimum 2 year(s)
Operations Team Member-AFD SERVICES-RA Operations at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Retail Asset Products, Loan Disbursement, Project Workflows, Verbal Communication, Written Communication, Excel Operations, Typing Speed, Team Collaboration, Learning New Processes, Consumer Loans, Commercial Loans, Business Loans, Tractor Finance, Commercial Vehicle Loans, Hands On Experience, Guideline Adherence
Specialization
Candidates should have 1-2 years of experience in handling similar products and be proficient in Excel operations. Good verbal and written communication skills are essential, along with a willingness to learn new processes.
Customer Assistance Manager-Recovery-Business Loans-Hardship Assistance Uni at Kotak Mahindra Bank
, delhi, India - Full Time
Skills Needed
Collection Management, Repossession Management, Team Leadership, Field Work, Training, Legal Formalities, Coordination, Asset Sale
Specialization
A graduate with a minimum of 2 to 5 years of experience in collections is required. The candidate should be confident, able to handle a team, and willing to go to the field when necessary.
Experience Required
Minimum 2 year(s)
Relationship Manager-CONSTRUCTION EQUIPMENT (CE)-Marketing Branches Operati at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Construction Equipment, Marketing, Operations
Specialization
Candidates should have experience in relationship management within the construction equipment sector. Strong marketing and operational skills are essential.
Experience Required
Minimum 2 year(s)
Premier Acquisition Manager-Sales-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Customer Engagement, Portfolio Management, Sales, Coordination Skills, Customer Centric Approach
Specialization
The candidate should possess strong coordination skills and a customer-centric approach. Prior experience in portfolio management is also required.
Experience Required
Minimum 2 year(s)
Premier Acquisition Manager-RL SALES-Sales at Kotak Mahindra Bank
, maharashtra, India - Full Time
Skills Needed
Acquisition, Sales, Revenue Generation, Portfolio Management, Communication, Customer Events, Cross Selling, Casa Book Size
Specialization
Candidates should have excellent communication skills and some knowledge and experience in portfolio management. A minimum of 1-2 years of work experience and an existing customer base are also required.
Experience Required
Minimum 2 year(s)
Team Member- LPU-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Branch Operations at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Risk Assessment, Fraud Analysis, Process Improvement, Digitization, Liaisoning, Research, Teamwork, Vendor Management, Problem Solving, Communication, Presentation Skills, Advanced Excel, Power Point, Word, Compliance Knowledge, Investigation
Specialization
Candidates should have a graduate degree with good academics and at least 2-3 years of experience in the retail asset team. Proficiency in advanced Excel and knowledge of fraud analysis and compliance are essential.
Experience Required
Minimum 2 year(s)
Branch Manager-Investigation-Comm. Bank HO & Support-RA-Risk Control Unit at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Rbi Regulations, Compliance Requirements, Process Re Engineering, Operational Risk Management, Stakeholder Management, Cross Functional Collaboration, Audit Management, Leadership, Team Management, Mentoring, Analytical Mindset, Attention To Detail, Internal Relationship Management, Market Analysis, Competition Analysis, Process Improvement
Specialization
Strong understanding of RBI regulations and compliance requirements is essential. Proven experience in process re-engineering and operational risk management is required.
Experience Required
Minimum 5 year(s)
Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Collections Management, Recovery Operations, Repossession Activities, Legal Coordination, Team Leadership, Compliance, Operational Efficiency
Specialization
The ideal candidate should be confident, field-ready, and capable of leading a team. They must also maintain high standards of compliance and operational efficiency.
Experience Required
Minimum 5 year(s)
Real Estate Office Administrator/Marketing Manager at Glenwood State Bank
Glenwood, Minnesota, United States - Full Time
Skills Needed
Organized, Creative, People Focused, Communication, Detail Oriented, Self Starter, Ambitious, Teamwork
Specialization
The ideal candidate should be professional, resourceful, and possess strong communication skills. A real estate license is beneficial but not required.
Premier Acquisition Manager-Sales-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Customer Engagement, Portfolio Management, Sales, Coordination Skills, Customer Centric Approach
Specialization
The candidate should possess strong coordination skills and a customer-centric approach. Prior experience in portfolio management is also required.
Experience Required
Minimum 2 year(s)
Location Collections Manager -AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recove at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Collections Management, Recovery, Soft Bucket Collection, Loan Management, Retail Management, Customer Service, Financial Analysis, Team Leadership
Specialization
Candidates should have experience in collections management and a strong understanding of loan recovery processes. Excellent communication and leadership skills are essential for this position.
Experience Required
Minimum 2 year(s)
Collection Manager-Loan Against Property- Collection at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Mortgage Loan, Loan Against Property Collections, Ms Word, Ms Excel, Communication Skills, Interpersonal Skills, Team Management, Knowledge Of Law
Specialization
Candidates should have experience in mortgage loan and loan against property collections, along with proficiency in MS Word and Excel. Good communication, interpersonal skills, and team management abilities are essential, with knowledge of relevant laws being an advantage.
Experience Required
Minimum 5 year(s)
Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operat at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Customer Orientation, Interpersonal Skills, Sales Mindset, Gold Loan Products, Branch Operations
Specialization
The ideal candidate should possess strong interpersonal skills and a sales mindset. A good understanding of gold loan products and branch operations is also required.
Vulnerable Customer Consultant at OneSavings Bank PLC
Wolverhampton, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

31500.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Collections Experience, Supporting Vulnerable Customers, Verbal Communication, Written Communication, Empathy, Resilience, Discretion

Industry

Financial Services

Description
About the team The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations. What you will be doing? In this role, you will have the opportunity to support Vulnerable Customers who require individually tailored solutions due to difficult personal circumstances This involves communicating with Vulnerable Customers understanding the impact and offering support when managing their mortgage account. This may include assisting with the completion of income & expenditure forms, investigating and monitoring mortgage interest/benefit agency payments, exploring forbearance options whilst providing excellent customer service for those in difficult financial circumstances. Your responsibilities will include… Supporting vulnerable customers by providing a bespoke approach Communicating effectively utilising specialist tools such as TEXAS, CARERS, IDEA, CRISIS and BRUCE Build a relationship with customers to understand their circumstances offering support through the group’s forbearance toolkit within mandated controls Compiling relevant letters and communication in line with financial support processes for customers whilst ensuring they are tailored to the customer Ensuring that recorded keeping is line with regulatory requirements Responding to all enquiries, whether received by telephone or in writing, efficiently and in accordance with the Group’s financial support, forbearance and vulnerable customer policies The hours of work will be differing work patterns between 8am - 6pm. What's in it for you? We offer a base salary dependent on experience from £27500 - £31500 and a competitive benefits package including: Enhanced family-focused benefits Medical Cash Plan 28 days annual leave plus bank holidays Please use this link to see the fantastic benefits available at OSB: OSB Careers About us OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment! Do you have the skills? We are looking for talented, resilient individuals who have the experience and knowledge set out below: Previous experience in a Collections role within Financial Services Experience supporting vulnerable customers with varying needs. Strong verbal and written communication skills. Adavanced skills in using empathy, resilience and discretion. We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves. Next steps If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

How To Apply:

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Responsibilities
Support vulnerable customers by providing tailored solutions for their mortgage accounts. Communicate effectively and build relationships to understand their circumstances and offer appropriate support.
Vulnerable Customer Consultant at OneSavings Bank PLC
Wolverhampton, England, United Kingdom - Full Time
Skills Needed
Collections Experience, Supporting Vulnerable Customers, Verbal Communication, Written Communication, Empathy, Resilience, Discretion
Specialization
Candidates should have previous experience in a Collections role within Financial Services and experience supporting vulnerable customers. Strong verbal and written communication skills, along with advanced empathy and resilience, are essential.
Experience Required
Minimum 2 year(s)
Senior Mobile Tester at Bank of New Zealand
North Dunedin, Otago Region, New Zealand - Full Time
Skills Needed
Mobile Testing, Xcode, Android Studio, Swiftui, Xcuitest, Jetpack Compose, Expresso, Firebase Test Labs, Jenkins, Xcode Cloud, Github Actions, Agile Methodologies, Test Automation, Collaboration, Problem Solving, Quality Assurance
Specialization
Candidates should have proven experience with both Xcode and Android Studio, as well as familiarity with mobile testing tools and frameworks. Strong problem-solving skills and a passion for digital innovation are essential for success in this role.
Experience Required
Minimum 2 year(s)
Senior Integration Engineer at Bank of New Zealand
North Dunedin, Otago Region, New Zealand - Full Time
Skills Needed
Automation, Scripting, Api Configuration, Deployment, Pipelines, Proxies, Gateways, Containers, Load Balancers, Queues, Event Streaming, Monitoring, Source Code Management, Security Understanding, Problem Solving, Communication, Collaboration
Specialization
The role requires experience in managing test environments and building robust test frameworks. Candidates should possess strong problem-solving skills and a willingness to learn new technologies.
Experience Required
Minimum 5 year(s)
Premier Acquisition Manager-RL SALES-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Acquisition, Sales, Revenue Generation, Portfolio Management, Communication, Customer Events, Cross Selling, Casa Book Size, Mf, Gold, Insurance, Asset Products, Coordination, Hni, Lead Generation
Specialization
Candidates should have excellent communication skills and some knowledge and experience in portfolio management. A minimum of 1-2 years of work experience and an existing customer base are also required.
Experience Required
Minimum 2 year(s)
Model and EUDA Governance Manager at OneSavings Bank PLC
London, England, United Kingdom - Full Time
Skills Needed
Model Governance, Euda Governance, Irb, Risk Management, Stakeholder Management, Compliance, Model Development, Regulatory Expectations, Capital Requirements Regulation, Organizational Skills, Communication, Policy Development, Second Line Assurance, Self Assessment, Action Tracking, Committee Coordination
Specialization
Candidates should have robust experience in model governance, EUDA, IRB, or compliance roles within Financial Services. Knowledge of risk policy frameworks and strong stakeholder management skills are essential.
Experience Required
Minimum 5 year(s)
Relationship Manager-SARAL LOANS-Marketing Branches Operations at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Customer Service, Sales Orientation, Financial Services, Account Opening, Grievances, Product Education, Cheque Book Issuance, Cross Selling, Customer Acquisition, Relationship Management, Hni Relationships, Referrals, Investment Products, Liability Products, Service Quality, Efficiency
Specialization
Candidates should be graduates with 1-3 years of total experience, including at least 1 year in financial services or banking. A blend of service and sales orientation is required, with a preference for candidates with a sales skew.
Acquisition Manager-RL SALES-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Customer Acquisition, Relationship Management, Sales Targets, Retail Loans, Compliance, Home Loans, Loan Against Property, Personal Loans
Specialization
The role requires managing relationships with channel partners and achieving sales targets for various retail loan products. Experience in retail loans and customer acquisition is likely beneficial.
Experience Required
Minimum 2 year(s)
Operations Team Member-AFD SERVICES-RA Operations at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Retail Asset Products, Loan Disbursement, Project Workflows, Verbal Communication, Written Communication, Excel Operations, Typing Speed, Team Collaboration, Learning New Processes, Consumer Loans, Commercial Loans, Business Loans, Tractor Finance, Commercial Vehicle Loans, Hands On Experience, Guideline Adherence
Specialization
Candidates should have 1-2 years of experience in handling similar products and be proficient in Excel operations. Good verbal and written communication skills are essential, along with a willingness to learn new processes.
Customer Assistance Manager-Recovery-Business Loans-Hardship Assistance Uni at Kotak Mahindra Bank
, delhi, India - Full Time
Skills Needed
Collection Management, Repossession Management, Team Leadership, Field Work, Training, Legal Formalities, Coordination, Asset Sale
Specialization
A graduate with a minimum of 2 to 5 years of experience in collections is required. The candidate should be confident, able to handle a team, and willing to go to the field when necessary.
Experience Required
Minimum 2 year(s)
Relationship Manager-CONSTRUCTION EQUIPMENT (CE)-Marketing Branches Operati at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Construction Equipment, Marketing, Operations
Specialization
Candidates should have experience in relationship management within the construction equipment sector. Strong marketing and operational skills are essential.
Experience Required
Minimum 2 year(s)
Premier Acquisition Manager-Sales-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Customer Engagement, Portfolio Management, Sales, Coordination Skills, Customer Centric Approach
Specialization
The candidate should possess strong coordination skills and a customer-centric approach. Prior experience in portfolio management is also required.
Experience Required
Minimum 2 year(s)
Premier Acquisition Manager-RL SALES-Sales at Kotak Mahindra Bank
, maharashtra, India - Full Time
Skills Needed
Acquisition, Sales, Revenue Generation, Portfolio Management, Communication, Customer Events, Cross Selling, Casa Book Size
Specialization
Candidates should have excellent communication skills and some knowledge and experience in portfolio management. A minimum of 1-2 years of work experience and an existing customer base are also required.
Experience Required
Minimum 2 year(s)
Team Member- LPU-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Branch Operations at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Risk Assessment, Fraud Analysis, Process Improvement, Digitization, Liaisoning, Research, Teamwork, Vendor Management, Problem Solving, Communication, Presentation Skills, Advanced Excel, Power Point, Word, Compliance Knowledge, Investigation
Specialization
Candidates should have a graduate degree with good academics and at least 2-3 years of experience in the retail asset team. Proficiency in advanced Excel and knowledge of fraud analysis and compliance are essential.
Experience Required
Minimum 2 year(s)
Branch Manager-Investigation-Comm. Bank HO & Support-RA-Risk Control Unit at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Rbi Regulations, Compliance Requirements, Process Re Engineering, Operational Risk Management, Stakeholder Management, Cross Functional Collaboration, Audit Management, Leadership, Team Management, Mentoring, Analytical Mindset, Attention To Detail, Internal Relationship Management, Market Analysis, Competition Analysis, Process Improvement
Specialization
Strong understanding of RBI regulations and compliance requirements is essential. Proven experience in process re-engineering and operational risk management is required.
Experience Required
Minimum 5 year(s)
Customer Assistance Manager-CREDIT CARD-Hardship Assistance Unit at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Collections Management, Recovery Operations, Repossession Activities, Legal Coordination, Team Leadership, Compliance, Operational Efficiency
Specialization
The ideal candidate should be confident, field-ready, and capable of leading a team. They must also maintain high standards of compliance and operational efficiency.
Experience Required
Minimum 5 year(s)
Real Estate Office Administrator/Marketing Manager at Glenwood State Bank
Glenwood, Minnesota, United States - Full Time
Skills Needed
Organized, Creative, People Focused, Communication, Detail Oriented, Self Starter, Ambitious, Teamwork
Specialization
The ideal candidate should be professional, resourceful, and possess strong communication skills. A real estate license is beneficial but not required.
Premier Acquisition Manager-Sales-Sales at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Relationship Management, Customer Engagement, Portfolio Management, Sales, Coordination Skills, Customer Centric Approach
Specialization
The candidate should possess strong coordination skills and a customer-centric approach. Prior experience in portfolio management is also required.
Experience Required
Minimum 2 year(s)
Location Collections Manager -AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recove at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Collections Management, Recovery, Soft Bucket Collection, Loan Management, Retail Management, Customer Service, Financial Analysis, Team Leadership
Specialization
Candidates should have experience in collections management and a strong understanding of loan recovery processes. Excellent communication and leadership skills are essential for this position.
Experience Required
Minimum 2 year(s)
Collection Manager-Loan Against Property- Collection at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Mortgage Loan, Loan Against Property Collections, Ms Word, Ms Excel, Communication Skills, Interpersonal Skills, Team Management, Knowledge Of Law
Specialization
Candidates should have experience in mortgage loan and loan against property collections, along with proficiency in MS Word and Excel. Good communication, interpersonal skills, and team management abilities are essential, with knowledge of relevant laws being an advantage.
Experience Required
Minimum 5 year(s)
Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operat at Kotak Mahindra Bank
, , - Full Time
Skills Needed
Customer Orientation, Interpersonal Skills, Sales Mindset, Gold Loan Products, Branch Operations
Specialization
The ideal candidate should possess strong interpersonal skills and a sales mindset. A good understanding of gold loan products and branch operations is also required.
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