Serve as primary liaison and decision maker for client onboarding & implementation. Works directly with the Client Service & Operations teams to ensure that all new & updated client relationships have undergone the appropriate levels of client identification and verification, due diligence, sanction screening, and documentation approvals as mandated by SVB’s KYC, DD & AML procedures. Develop standards for ensuring that the above is achieved efficiently and consistently, ensuring effective communication across the business.
The role works closely with the following teams across the firm; BSA/AML, Risk & Compliance, Operations, client relationship teams and Client Service, both domestically and globally. Ensuring detailed and accurate MI is created and available for business oversight and audit purposes.
The candidate must be detail oriented and have the ability to prioritize assignments, manage and coordinate complex workflow across multiple teams, communicate effectively across the firm, and complete assignments accurately and within designated time frames. Strong follow through, time management and ability to multi-task are critical components to this position.
Primary Responsibilities:

Sr. Onboarding

• Acts as a point of knowledge and excellence for client onboarding and implementation
• Provide regular feedback and coaching to client facing roles (RA’s) and relevant business heads to ensure key issues are raised and resolved for onboarding and implementation of UK branch deposit accounts.
• Primary decision maker in documentation review and QC for new/updated UK client onboarding
• Utilizing a variety of independent research sources, perform the required KYC screening, and corroborate the information obtained on the client as required by the KYC procedures
• Tracking of BSA reviews and exception approvals.. Partner with Compliance to ensure monitoring and reporting is completed and exception approval conditions are met within timescale and documented.
• Ensure all client collateral is sent in a timely manner in line with regulatory obligations, and is documented to support reporting and auditing
• Develop and implement robust processes and procedures for ensuring compliance with regulatory and AML obligations which make sense for the business and enable collation of quality data for monitoring and reporting purposes.
• Collaborate with the Client Service, Relationship, Operations and Risk & Compliance teams, both locally and globally
• Responsible for reviewing and ensuring the required AML/KYC regulatory requirements are met
• Liaise with UK and/or US Compliance teams and business partners on specific requirements and regulations arising under unusual or exception circumstances impacting the onboarding practices,. Balance the need for quality and regulatory compliance requirements.
• Liaise with Credit, Legal, Operations, Sales and Client Service teams as a necessary part of the KYC and onboarding process
• Perform ongoing client reviews and work directly with Compliance & Operational Risk teams on audit reviews
• Develop and produce Management Information (MI) reporting on adherence to process, procedure and policies.
• Develop and produce reporting on UK onboarding numbers, including life stage of client, and split across UK and US team codes
• Provide guidance on development and process across the firm for UK client onboarding and implementation practices to ensure strong controls and oversight.
• Coordinate and oversee ongoing review of client onboardings throughout process to opening. Monitor onboardings for potential issue in collation of required documentation and raise awareness and escalate as appropriate. Provide regular reporting to appropriate teams on current status of onboarding and compliance.
• Monitor action and completion of Due Diligence Reviews (DDR) Reports on follow up status requirements and discrepancies.

Lead review of Tenon Tracker alerts to ensure timely action and ongoing compliance. Ensure relevant teams are aware of their responsibilities and coordinate regular follow up, including partnering with UK Compliance team on exception issues, until fully resolved and remediated. Provide reporting to remediate as appropriate
Qualifications

The candidate must be hard-working, self-motivated and able to work independently in a team-oriented environment. The ideal candidate will possess a strong sense of urgency, be able to think beyond the initial set of facts or issues and have a strong orientation for probing for less than apparent solutions. He or she should bring a strong sense of ethics, sound business judgment and the desire to be a business-oriented problem solver.

• Work Experience: Previous relevant work experience essential. Demonstrated client relationship building and support in financial products is required. Extensive knowledge of commercial bank deposit and cash management and financial services products and services and the customer relationship management system.
• Seasoned Judgment and Analytical Skills: The individual must demonstrate sound judgment and strong critical thinking skills. The individual must be exceptionally intelligent and able to grasp concepts quickly, be comfortable dealing with ambiguity and risk, be able to synthesise complex information effectively, and be expert in clearly and concisely translating complicated issues into actionable recommendations and solutions.
• Strong Relationship-Building and Collaboration Skills: Ability to network and develop strong positive relationships with external clients and internal colleagues. The individual must work proactively to establish close ties with others within the organisation, and work effectively with others to achieve the company’s business objectives, being willing to be held accountable to others – Both horizontally and vertically.
• Communications: The individual must have excellent communication and presentation abilities, including strong written and verbal skills, and the ability to explain issues, decisions and strategy both internally and externally. The individual must be an excellent listener, who works to understand the needs of others.
• Interpersonal Style: The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. The individual must share the following core values of SVB:

o An emphasis on achieving the organisation’s goals, versus individual achievement;
o An “enterprising” approach with creative problem solving; and
o A focused and results driven mindset.