Overview
Analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of highly complex business processes and systems. This role will play a critical part in identifying opportunities for Artificial Intelligence (AI) integration by assessing current state processes, evaluating automation potential, and designing AI-supported future state workflows. The analyst will leverage advanced data analysis, business process reengineering (BPR), and AI solutioning to enhance ROI, reduce costs, and improve operational effectiveness. Provide strategic guidance to senior leadership on AI-driven transformation initiatives and support the deployment of intelligent process automation solutions. Oversee/direct and lead the most complex/unusual tasks of broad latitude and significant impact requiring complex analysis.

Responsibilities

• Identify and assess AI opportunities by analyzing current state business processes and workflows; evaluate automation potential and recommend AI-driven solutions to enhance efficiency and effectiveness.
• Map and model current and future state processes, incorporating AI technologies such as machine learning, natural language processing, and intelligent automation to optimize performance.
• Support cross-functional teams in the design and implementation of AI-supported process improvements, ensuring alignment with strategic business goals and measurable outcomes.
• Develop and monitor performance metrics to evaluate the impact of AI initiatives, using data analytics to drive continuous improvement and inform decision-making.
• Provide strategic guidance to senior leadership on AI integration, resource optimization, and change management to support enterprise-wide transformation.
• Monitor key performance indicators (KPIs), identify performance gaps, and implement change management techniques.
• Conduct cost-benefit analyses and develop value metrics to guide decision-making and maximize ROI.
• Perform other duties as assigned

Qualifications

• Expert knowledge of business process reengineering (BPR) and process mapping/modeling, with demonstrated experience in identifying and implementing AI-driven improvements.
• Extensive experience in data analysis and AI opportunity assessment, including the use of statistical methods, GenAI frameworks, and automation tools.
• Strong project management skills, including leading AI-related initiatives, driving cross-functional teams, and ensuring successful implementation of intelligent solutions.
• Advanced communication and stakeholder engagement skills, with the ability to translate complex AI concepts into actionable business strategies.
• Expert research, analytical, and problem-solving skills
• Relevant certifications such as Lean Six Sigma, CBPP, BPR, PMP, or AI/ML-related credentials preferred or equivalent experience.
• Knowledge of market trends, business strategies, and emerging technologies and their interrelationships

DESIRED QUALIFICATIONS

• Certified Business Process Improvement/Reengineering Practitioner (BPR) or the equivalent combination of training, education, and experience
• Master’s Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience
  Hours: Monday - Friday, 8:30AM - 5:00PM
  Locations: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive, Winchester, VA 22602 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 9999 Willow Creek Road, San Diego, CA 92131
  About Us
  Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2024 America’s Best Employers for New Grads
• Forbes® 2024 America’s Best Employers for Tech Workers
• Fortune Best Workplaces for Millennials™ 2024
• Fortune Best Workplaces for Women ™ 2024
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2024 Best for Vets Employers
• Newsweek Most Loved Workplaces
• 2024 PEOPLE® Companies That Care
• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Identify and assess AI opportunities by analyzing current state business processes and workflows; evaluate automation potential and recommend AI-driven solutions to enhance efficiency and effectiveness.
• Map and model current and future state processes, incorporating AI technologies such as machine learning, natural language processing, and intelligent automation to optimize performance.
• Support cross-functional teams in the design and implementation of AI-supported process improvements, ensuring alignment with strategic business goals and measurable outcomes.
• Develop and monitor performance metrics to evaluate the impact of AI initiatives, using data analytics to drive continuous improvement and inform decision-making.
• Provide strategic guidance to senior leadership on AI integration, resource optimization, and change management to support enterprise-wide transformation.
• Monitor key performance indicators (KPIs), identify performance gaps, and implement change management techniques.
• Conduct cost-benefit analyses and develop value metrics to guide decision-making and maximize ROI.
• Perform other duties as assigne