Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

WE HAVE POLICIES TO ENSURE EQUAL ACCESS AND PARTICIPATION FOR PEOPLE WITH DISABILITIES, INCLUDING PROVIDING WORKPLACE ADJUSTMENTS (ACCOMMODATIONS). A COPY OF APPLICABLE POLICIES IS AVAILABLE ON REQUEST.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site

ABOUT THE ROLE

We’re looking for a Customer Service Representative to join our growing team!
This is a full-time permanent opportunity working out of our Service Centre located at 2220 32 Ave, NE Calgary.

WHAT YOU’LL DO HERE:

• Be responsible for providing fast-paced front-line customer service within the Service Centre.
• Be the first point of face-to-face contact with customers, responding to their inquiries, complaints, anticipating their needs and documenting information.
• Identify opportunities to drive process improvements that positively impact the customer’s experience in a holistic approach.
• Respond to internal and external customer’s enquiries which include completing and documenting inquiries received from claimants and provide information based on Intact’s standards and procedures in a courteous and respectful manner.
• In consultation with others, you will interpret, check and update various documents and data for various business lines, confirming accuracy and identifying issues or errors.
• Document and direct inquiries and assignments to appropriate individuals or units.
• Perform routine administrative functions such as file processing as requested by the Service Centre Manager.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique