ABOUT US

Soobz is a fast-growing freight brokerage based in Montreal. We specialize in providing efficient, transparent, and customer-focused logistics solutions across Canada and the United States. With strong roots in the trucking industry and a commitment to service, we are building a team that thrives on professionalism, collaboration, and growth.

QUALIFICATIONS

• 1–3 years of experience in transportation, logistics, or customer service (preferred but not required).
• Good written and verbal communication skills in both English and French.
• Energetic, hard-working, great attitude, sense of urgency, team player, able to multitask.
• Proficiency with Microsoft Office; experience with TMS systems is an asset.
• Detail-oriented, organized, and solutions-focused.
• Positive attitude and team player.
• Accessible to clients, suppliers, and carriers outside standard office hours.

ROLE OVERVIEW

We are seeking a Customer Service Representative (CSR) / Logistics Coordinator to join our operations team. This role is central to ensuring our customers and carriers receive the highest level of service. You will manage day-to-day shipment coordination, track and trace freight, and serve as a reliable point of contact for customers.

KEY RESPONSIBILITIES

• Data entry of shipment in the software.
• Track & Trace shipments to ensure the good conduct of the operation.
• Respond to customer inquiries, providing a quick turnaround.
• Mediate with carriers to resolve any logistical issues.
• Prepare and provide daily tracing reports as required.
• Timely status information updates; documenting service performance and equipment tracking.
• Proactively communicate issues to the team.
• Confidently problem-solve issues such as missed pick-ups, late delivery, damaged freight, or incorrect billing.
• Verify both AP/AR rates are accurate in loads and manage exceptions with this process.
• Execute any other logistics-related tasks as assigned by the direct Manager.