REF NUMBER: TOWER HAMLETS RQ1529218

Basic DBS required for this role
Please do not apply for this role unless your CV meets the following general requirements, as well as the more specific ones listed further down the ad:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.

QUALIFICATIONS:

5 GCSEs (Grade C or above) or equivalent

SKILLS & EXPERIENCE REQUIRED:

• Experience in a front-line housing or customer service environment
• Proven ability to negotiate payment arrangements and reduce rent arrears
• In-depth knowledge of Universal Credit, Housing Benefit, and DWP processes
• Proficient in using IT systems including MS Office and housing management platforms (e.g. Northgate)
• Strong written and verbal communication skills

WHAT’S INVOLVED WITH THIS ROLE:

We are seeking an experienced and proactive Financial Inclusion and Support Officer to join our team and provide vital welfare benefits and tenancy sustainment support to residents. This is a key role in helping tenants manage the impact of welfare reform and sustain their tenancies through tailored financial advice, income maximisation strategies, and access to specialist services.

KEY RESPONSIBILITIES:

• Provide effective advice on welfare benefits, debt, and budgeting to help residents gain better control over their finances.
• Identify tenants in financial difficulty and offer tailored support to help them reduce arrears and sustain their tenancy.
• Accurately complete Universal Credit verifications using the Landlord Portal and UC inbox.
• Work closely with partner agencies, including DWP, Housing Benefit teams, and voluntary organisations, to coordinate holistic support.
• Conduct interviews, home visits, and surgeries to assess residents’ needs and deliver support plans.
• Maintain accurate case records and prepare reports for management as required.
• Liaise with Social Services, neighbourhood teams, and legal/advocacy representatives on complex cases.

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please