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Jobs Search
Start Date
Immediate
Expiry Date
29 Nov, 26
Salary
0.0
Posted On
31 Aug, 26
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
About the Role
This is a hands on ICT technical support position responsible for providing frontline technical assistance to HDS customers and internal users.
The successful candidate will respond to technical enquiries, investigate and troubleshoot software, user access, configuration, connectivity, printing, Microsoft 365 and device-related issues, and provide practical solutions and clear instructions to users.
The position will also support the configuration and administration of company devices, Microsoft 365 accounts, endpoint management and security controls.
Where an issue requires specialist software development, cybersecurity or infrastructure expertise, the position will diagnose and document the issue and coordinate its escalation to the appropriate internal or external specialist.
BenefitsTask & responsibilities
Key Responsibilities
The role is divided into two primary areas of responsibility:
1. HDS Customer Technical Support