Aged And Disabled Care Workers Jobs in Australia

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Service Customer Care Representative at Crown Equipment
dubai, Dubai, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Hospital Coordinator at West Gippsland Healthcare Group
Melbourne, Melaka, Australia - Full Time
Skills Needed
N/A
Support Worker at Bissy Care and Support Services
Berlin, Berlin, Australia - Full Time
Skills Needed
N/A
Business Development Manager at Bluebird Care Stamford Rutland
Melbourne, Melaka, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Disability Support Worker at Exceed Early Education and Care
South Australia, South Australia, Australia - Full Time
Skills Needed
N/A
Youth Worker at Healthcare Australia
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Disability Support Worker at Care Just 4U Limited
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Accounts Receivable Officer at Healthcare Australia
Australia, Queensland, United Kingdom - Full Time
Skills Needed
N/A
(Urgent) Casual NDIS Support Worker at Care To Heal Pty Ltd
Australia, Mukdahan, Australia - Full Time
Skills Needed
N/A
Disability Support Worker at Care With Excellence
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Disability Support Worker at Emmy Monash Age Care
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Graphic Designer at Austin Group Careers
Australia, Florida, Australia - Full Time
Skills Needed
N/A
People Services Coordinator at Cater Care Australia
Australia, Alaska, Australia - Full Time
Skills Needed
N/A
Marketing Assistant at Prime Pharmacare Ltd
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Registered Nurse at Healthcare Australia
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Disability Support Worker at Care Just 4U Limited
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Disability Support Worker at People Care Services
Australia, Hesse, Australia - Full Time
Skills Needed
N/A
Support Worker/ Domestic Assistant at NurseLink Healthcare
Australia, Manitoba, Australia - Full Time
Skills Needed
N/A
Support worker - Inhome at Affinity Senior Care
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Disability Support Worker at Healthcare Australia
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Service Customer Care Representative at Crown Equipment
dubai, Dubai, Australia -
Full Time


Start Date

Immediate

Expiry Date

05 Jan, 27

Salary

80000.0

Posted On

07 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Other / Unclassified

Description

Full job description

Are you a confident communicator who genuinely enjoys helping people?

Gerard Malouf & Partners is seeking a Client Services Officer to join our Client Care and Intake team. This is an important frontline role where you will often be the first point of contact for prospective clients seeking assistance with a personal injury matter.

You’ll combine empathy and excellent customer service with strong attention to detail, gathering relevant information, assessing enquiries and working closely with our solicitors to ensure every prospective client receives a professional and timely response.

What you’ll be doing

As a Client Services Officer, you will:

  • Handle incoming calls and enquiries from prospective clients
  • Engage with clients professionally, respectfully and with empathy
  • Gather relevant information and prepare clear, concise written and verbal summaries
  • Assess new client enquiries and identify relevant information for review by our solicitors
  • Liaise closely with solicitors regarding prospective client matters and next steps
  • Accurately enter client and enquiry information into our CRM system
  • Ensure new enquiries are actioned on the day they are received
  • Maintain detailed and accurate records of client communications
  • Provide updates on enquiry outcomes to the Head of Client Care and Intake Operations
  • Follow the firm's policies, procedures and professional obligations
  • Escalate matters that may present professional or financial risk to the firm

About you

You’ll thrive in this role if you are someone who can balance compassion with efficiency. You'll be speaking with people who may be going through a difficult or stressful period, so the ability to listen carefully and communicate with sensitivity is important.

We’re looking for someone with:

  • Excellent verbal and written communication skills
  • Proven experience in a high-volume inbound call environment (contact centre, customer service, healthcare, or similar)
  • Confidence communicating with people from a wide range of backgrounds
  • Empathy, patience and professionalism when handling sensitive conversations
  • Strong attention to detail and accurate record-keeping skills
  • The ability to gather information, identify key details and provide concise summaries
  • Good organisation and time-management skills
  • The ability to prioritise enquiries and work effectively in a fast-paced environment
  • Confidence using CRM systems and other business technology
  • A collaborative approach and the ability to work effectively with solicitors and support teams

Experience in legal services, personal injury, professional services, contact centres or client intake would be highly regarded.

Why join Gerard Malouf & Partners?

This is an opportunity to play an important role in the client journey and work closely with experienced legal professionals.

You’ll join a team where your ability to listen, communicate and provide an excellent client experience can make a genuine difference to people seeking legal assistance.

If you’re a motivated client services professional who combines empathy, attention to detail and a commitment to delivering a high standard of service, we’d love to hear from you.

Company Overview

Please visit our company website for more information


Responsibilities

Full job description

Are you a confident communicator who genuinely enjoys helping people?

Gerard Malouf & Partners is seeking a Client Services Officer to join our Client Care and Intake team. This is an important frontline role where you will often be the first point of contact for prospective clients seeking assistance with a personal injury matter.

You’ll combine empathy and excellent customer service with strong attention to detail, gathering relevant information, assessing enquiries and working closely with our solicitors to ensure every prospective client receives a professional and timely response.

What you’ll be doing

As a Client Services Officer, you will:

  • Handle incoming calls and enquiries from prospective clients
  • Engage with clients professionally, respectfully and with empathy
  • Gather relevant information and prepare clear, concise written and verbal summaries
  • Assess new client enquiries and identify relevant information for review by our solicitors
  • Liaise closely with solicitors regarding prospective client matters and next steps
  • Accurately enter client and enquiry information into our CRM system
  • Ensure new enquiries are actioned on the day they are received
  • Maintain detailed and accurate records of client communications
  • Provide updates on enquiry outcomes to the Head of Client Care and Intake Operations
  • Follow the firm's policies, procedures and professional obligations
  • Escalate matters that may present professional or financial risk to the firm

About you

You’ll thrive in this role if you are someone who can balance compassion with efficiency. You'll be speaking with people who may be going through a difficult or stressful period, so the ability to listen carefully and communicate with sensitivity is important.

We’re looking for someone with:

  • Excellent verbal and written communication skills
  • Proven experience in a high-volume inbound call environment (contact centre, customer service, healthcare, or similar)
  • Confidence communicating with people from a wide range of backgrounds
  • Empathy, patience and professionalism when handling sensitive conversations
  • Strong attention to detail and accurate record-keeping skills
  • The ability to gather information, identify key details and provide concise summaries
  • Good organisation and time-management skills
  • The ability to prioritise enquiries and work effectively in a fast-paced environment
  • Confidence using CRM systems and other business technology
  • A collaborative approach and the ability to work effectively with solicitors and support teams

Experience in legal services, personal injury, professional services, contact centres or client intake would be highly regarded.

Why join Gerard Malouf & Partners?

This is an opportunity to play an important role in the client journey and work closely with experienced legal professionals.

You’ll join a team where your ability to listen, communicate and provide an excellent client experience can make a genuine difference to people seeking legal assistance.

If you’re a motivated client services professional who combines empathy, attention to detail and a commitment to delivering a high standard of service, we’d love to hear from you.

Company Overview

Please visit our company website for more information


Service Customer Care Representative at Crown Equipment
dubai, Dubai, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Hospital Coordinator at West Gippsland Healthcare Group
Melbourne, Melaka, Australia - Full Time
Skills Needed
N/A
Support Worker at Bissy Care and Support Services
Berlin, Berlin, Australia - Full Time
Skills Needed
N/A
Business Development Manager at Bluebird Care Stamford Rutland
Melbourne, Melaka, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 10 year(s)
Disability Support Worker at Exceed Early Education and Care
South Australia, South Australia, Australia - Full Time
Skills Needed
N/A
Youth Worker at Healthcare Australia
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Disability Support Worker at Care Just 4U Limited
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Accounts Receivable Officer at Healthcare Australia
Australia, Queensland, United Kingdom - Full Time
Skills Needed
N/A
(Urgent) Casual NDIS Support Worker at Care To Heal Pty Ltd
Australia, Mukdahan, Australia - Full Time
Skills Needed
N/A
Disability Support Worker at Care With Excellence
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Disability Support Worker at Emmy Monash Age Care
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Graphic Designer at Austin Group Careers
Australia, Florida, Australia - Full Time
Skills Needed
N/A
People Services Coordinator at Cater Care Australia
Australia, Alaska, Australia - Full Time
Skills Needed
N/A
Marketing Assistant at Prime Pharmacare Ltd
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Registered Nurse at Healthcare Australia
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Disability Support Worker at Care Just 4U Limited
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Disability Support Worker at People Care Services
Australia, Hesse, Australia - Full Time
Skills Needed
N/A
Support Worker/ Domestic Assistant at NurseLink Healthcare
Australia, Manitoba, Australia - Full Time
Skills Needed
N/A
Support worker - Inhome at Affinity Senior Care
Australia, Victoria, Australia - Full Time
Skills Needed
N/A
Disability Support Worker at Healthcare Australia
Australia, Alberta, Australia - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
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