WE ARE HIRING!

We are seeking a highly motivated and experienced Mortgage Counselor to join our team. As a Mid-Stage Mortgage Counselor, you will be responsible for managing borrower outreach and resolving delinquent mortgage accounts between 60-89 days past due. You will engage borrowers through counseling and education, negotiate payment arrangements, and evaluate eligibility for home retention programs. If you have a strong passion for customer service, a keen understanding of regulatory requirements, and excellent communication skills, we encourage you to apply.

Requirements:

• 6 months of experience as an Early Stage Counselor, Mortgage Collections, or equivalent experience
• Strong verbal communication skills
• Strong organizational and critical thinking skills
• Self-motivated with an understanding sense of urgency
• Ability to handle multiple tasks and deadlines with high attention to detail
• Strong analytical skills to determine what is needed and where to spend effort throughout the day to maximize individual results
• One to Three years’ experience in collections or servicing preferre

• Initiate outbound and receive inbound borrower phone calls for 60-89 days delinquent
• Negotiate payment arrangements with borrowers to avoid mortgage delinquency
• Follow up with borrowers on returned payments and maintain a high standard of quality during every call
• Work to meet the borrower’s needs and maintain good customer relations while providing education and counseling as necessary
• Ensure compliance with regulatory requirements, including FDCPA, RESPA, and FCRA
• Review borrowers for home retention programs based on loan type
• Schedule property inspections and determine property condition
• Resolve delinquency through collection efforts and borrower assistance programs
• Maintain a downward trend in roll rates within assigned portfolio
• Achieve and maintain department goals and standards
• Issue demand letters between the 65th and 75th day of delinquency
• Other duties as assigned

Requirements:

• 6 months of experience as an Early Stage Counselor, Mortgage Collections, or equivalent experience
• Strong verbal communication skills
• Strong organizational and critical thinking skills
• Self-motivated with an understanding sense of urgency
• Ability to handle multiple tasks and deadlines with high attention to detail
• Strong analytical skills to determine what is needed and where to spend effort throughout the day to maximize individual results
• One to Three years’ experience in collections or servicing preferred

z