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Hospitality Jobs in Canada

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Manager on Duty at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Mississauga, Ontario, Canada - Full Time
Skills Needed
Guest Relations, Property Operations, Conflict Resolution, Loss Prevention, Staff Management, Customer Service, Financial Reporting, Emergency Response, Team Leadership, Quality Assurance, Communication, Problem Solving, Hospitality Management, Safety Compliance, Performance Monitoring
Specialization
Candidates must have a high school diploma with 4 years of experience or a 2-year degree with 2 years of experience in guest services, front desk, or housekeeping. Strong leadership skills and the ability to handle emergency situations are essential for this role.
Experience Required
Minimum 2 year(s)
Assistant Manager Rooms Operations - Front Office at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Whistler, British Columbia, Canada - Full Time
Skills Needed
Front Office Operations, Housekeeping Management, Guest Services, Staff Supervision, Budget Management, Loss Prevention, Revenue Management, Conflict Resolution, Employee Training, Performance Management, Payroll Administration, Safety Procedures, Scheduling, Guest Relations, Inventory Management
Specialization
Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in a hospitality-related field with 2 years of experience. Strong leadership, communication, and financial management skills are required to effectively support the Rooms Operations department.
Experience Required
Minimum 2 year(s)
Banquets - Server at Northland Properties
Calgary, Alberta, Canada - Full Time
Skills Needed
Event Supervision, Team Leadership, Guest Service, Problem Solving, Conflict Resolution, Staff Scheduling, Inventory Management, Invoicing, Accounts Receivable, A.V. Setup, Bar Management, Communication, Attention To Detail, Coaching, Hospitality Management
Specialization
Candidates must possess exceptional guest service skills, strong leadership abilities, and the capacity to manage multiple variables under pressure. Impromptu problem-solving skills and high physical stamina are essential for this role.
Experience Required
Minimum 2 year(s)
Guest Service Agent at Easton's Group of Hotels Inc.
Toronto, Ontario, Canada - Full Time
Skills Needed
Customer Service, Front Desk Operations, Cash Handling, Credit Card Processing, Communication Skills, Problem Solving, Upselling, Property Management Systems, Reservation Management, Concierge Services, Teamwork, Hospitality Management
Specialization
Candidates must have a high school diploma or equivalent and at least one year of front desk or guest service experience. Proficiency in English is required, and the ability to stand for extended periods and lift up to 50 pounds is necessary.
Assistant Outlets Manager at IHG Career
Toronto, Ontario, Canada - Full Time
Skills Needed
Supervision, Scheduling, Policy Enforcement, Staff Training, Guest Complaint Resolution, Performance Monitoring, Financial Analysis, Inventory Management, Cost Control, Equipment Maintenance, Teamwork, Communication, Cash Handling, Problem Solving, Organizational Skills, Training Abilities
Specialization
Candidates must have a high school diploma or equivalent, with a preference for a Hospitality Management degree or some college, along with Smart Service certification. A minimum of one year of supervisory experience in a full-service restaurant or similar setting is required, along with necessary local certifications for alcohol awareness or food handling.
Manager on Duty at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Mississauga, Ontario, Canada -
Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

80000.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Property Operations, Conflict Resolution, Loss Prevention, Staff Management, Customer Service, Financial Reporting, Emergency Response, Team Leadership, Quality Assurance, Communication, Problem Solving, Hospitality Management, Safety Compliance, Performance Monitoring

Industry

Hospitality

Description
JOB SUMMARY   Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.   CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.   CORE WORK ACTIVITIES   Supporting Property Operations and Guest Relations Needs • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Communicates any variations to the established norms to the appropriate department in a timely manner. • Sends copy of MOD report to all departments on a daily basis. • Strives to improve service performance. • Ensures compliance with all policies, standards and procedures. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.   Supporting Profitability Goals • Understands and complies with loss prevention policies and procedures. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.   Managing the Guest Experience • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved. • Empowers associates to provide excellent customer service. • Provides immediate assistance to guests as requested. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Ensures associates understand customer service expectations and parameters. • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Records guest issues in the guest response tracking system.   Assisting Human Resources Activities • Participates as needed in the investigation of associate and guest accidents. • Observes service behaviors of associates and providing feedback to individuals. • Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures associates are cross-trained to support successfully daily operations. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.   At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.   Notification to Applicants: Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com [CanadaApplicationAccommodation@marriott.com] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,  begin your purpose, belong to an amazing global  team, and become the best version of you.

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Responsibilities
The Manager on Duty oversees daily property operations, ensuring high standards of hospitality and service while resolving guest and operational issues. They manage lobby flow, monitor staffing levels, and ensure compliance with all property policies and safety procedures.
Manager on Duty at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Mississauga, Ontario, Canada - Full Time
Skills Needed
Guest Relations, Property Operations, Conflict Resolution, Loss Prevention, Staff Management, Customer Service, Financial Reporting, Emergency Response, Team Leadership, Quality Assurance, Communication, Problem Solving, Hospitality Management, Safety Compliance, Performance Monitoring
Specialization
Candidates must have a high school diploma with 4 years of experience or a 2-year degree with 2 years of experience in guest services, front desk, or housekeeping. Strong leadership skills and the ability to handle emergency situations are essential for this role.
Experience Required
Minimum 2 year(s)
Assistant Manager Rooms Operations - Front Office at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION
Whistler, British Columbia, Canada - Full Time
Skills Needed
Front Office Operations, Housekeeping Management, Guest Services, Staff Supervision, Budget Management, Loss Prevention, Revenue Management, Conflict Resolution, Employee Training, Performance Management, Payroll Administration, Safety Procedures, Scheduling, Guest Relations, Inventory Management
Specialization
Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in a hospitality-related field with 2 years of experience. Strong leadership, communication, and financial management skills are required to effectively support the Rooms Operations department.
Experience Required
Minimum 2 year(s)
Banquets - Server at Northland Properties
Calgary, Alberta, Canada - Full Time
Skills Needed
Event Supervision, Team Leadership, Guest Service, Problem Solving, Conflict Resolution, Staff Scheduling, Inventory Management, Invoicing, Accounts Receivable, A.V. Setup, Bar Management, Communication, Attention To Detail, Coaching, Hospitality Management
Specialization
Candidates must possess exceptional guest service skills, strong leadership abilities, and the capacity to manage multiple variables under pressure. Impromptu problem-solving skills and high physical stamina are essential for this role.
Experience Required
Minimum 2 year(s)
Guest Service Agent at Easton's Group of Hotels Inc.
Toronto, Ontario, Canada - Full Time
Skills Needed
Customer Service, Front Desk Operations, Cash Handling, Credit Card Processing, Communication Skills, Problem Solving, Upselling, Property Management Systems, Reservation Management, Concierge Services, Teamwork, Hospitality Management
Specialization
Candidates must have a high school diploma or equivalent and at least one year of front desk or guest service experience. Proficiency in English is required, and the ability to stand for extended periods and lift up to 50 pounds is necessary.
Assistant Outlets Manager at IHG Career
Toronto, Ontario, Canada - Full Time
Skills Needed
Supervision, Scheduling, Policy Enforcement, Staff Training, Guest Complaint Resolution, Performance Monitoring, Financial Analysis, Inventory Management, Cost Control, Equipment Maintenance, Teamwork, Communication, Cash Handling, Problem Solving, Organizational Skills, Training Abilities
Specialization
Candidates must have a high school diploma or equivalent, with a preference for a Hospitality Management degree or some college, along with Smart Service certification. A minimum of one year of supervisory experience in a full-service restaurant or similar setting is required, along with necessary local certifications for alcohol awareness or food handling.