As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

EDUCATION & EXPERIENCE

• High school diploma or equivalent and 3 years of experience in food service or dining operations role required.
• Associate degree in Business Management, Hospitality Management, or a food-related field and experience in a leadership position preferred.Or equivalent combination of education and experience.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to lead and manage others required.
• Excellent communication and interpersonal skills required.
• Excellent customer service required.
• Ability to handle multiple tasks simultaneously required.
• Strong organizational skills and attention to detail required.
• Basic knowledge of food safety standards and point-of-sale handling procedures required.
• Ability to train, motivate, and develop staff required.Ability to work flexible hours, including evenings and weekends, based on operational needs required.

RESPONSIBILITIES:

General Purpose
Supports the day-to-day operations of a residential dining location. Ensures exceptional customer service and maintains high standards of food safety, cleanliness, and product quality while leading a diverse team of represented, agency, and student staff. Directly supervises employees, trains, assists with scheduling, and manages a residential dining operation, acting as a liaison between students, staff, and the dining management team.
Job Description

ESSENTIAL FUNCTIONS

• Assists leadership with the planning, organization, and execution of catering events, including meetings, conferences, banquets, and special University events.
• Ensures event details are accurate and meet customer expectations.
• Works closely with the culinary team to ensure high-quality food preparation, presentation, and portion control.
• Ensures that catering setups are in line with client specifications.
• Oversees the setup and breakdown of catering events, including the transportation of food, beverages, and equipment.
• Ensures all event spaces are prepared according to client specifications and University guidelines.
• Collaborates with various campus departments, including event coordinators, student organizations, and faculty, to meet the catering needs of the events and activities.
• Works closely with leadership and peers to plan and implement menu updates, events, or special promotions that enhance the customer experience.
• Assists in building a positive work environment.
• Conducts routine operational meetings in the leader’s absence.
• Directly supervises staff to ensure efficient service during events.
• Ensures staff is properly trained on food safety, event execution, and customer service standards.
• Trains staff as required.
• Ensures staff is prepared and equipped to handle event-specific needs.
• Interviews, hires, orients and trains new employees.
• Recognizes employees.
• Assists with planning work schedules and ensures adequate daily staffing for areas of responsibility.
• Evaluates employee performance with input from other leaders as required.
• Performs disciplinary action as required, up to and including discharging subordinates when necessary.
• Attends employee grievances and unemployment hearings as requested.
• Provides a welcoming and friendly environment and excellent customer service by addressing client needs, requests, and concerns before, during and after events.
• Resolves complaints or concerns in a professional and efficient manner. Maintains professional relationships with clients and ensures their satisfaction.
• Ensures that all food safety, sanitation, and health regulations are followed during catering operations.
• Conducts regular safety checks of catering equipment and food storage areas.
• Ensures sanitation requirements, quality standards and department goals are met, and the work is completed in a timely and cost-effective manner.
• Supports sustainability practices by reducing waste, implementing eco-friendly packaging, and sourcing sustainable products whenever possible.
• Participates in collecting quality control and quality assurance data to meet requirements of health department and departmental standards.
• Ensures all necessary catering supplies and inventory are stocked and organized for upcoming events.
• Monitors inventory levels and communicates with leadership to reorder as needed.
• Maintains a clean and organized catering storage area.
• Monitors event budgets and ensures catering services are delivered within budget guidelines.
• Reports any discrepancies or issues to leadership.
• Coordinates maintenance of catering equipment.
  Other duties as assigned.