Job ID: 35347
Location: Singapore, SG
Area of interest: Operations
Job type: Regular Employee
Work style: Office Working
Opening date: 28 Jul 2025

Job Summary

• Support transaction processing and related activities involving Collections and Clearing (FAST, IBG, PayNow & SGQR), Payments products and services for Cash Management Services (CMS).
• Ensure that all collections, clearing and payments transaction processing and related functions and CMS support functions undertaken on behalf of the bank and/or its customers are expeditiously and accurately executed so as to maintain a high standard of customer service, as well as to avoid any monetary loss.
• Ensure that electronic and manual collections, clearing and payments undertaken on behalf of the bank and/or its customers are expeditiously and accurately executed so as to maintain a high standard of customer service, as well as to avoid any monetary loss.
• Handle collections, clearing and payments transaction processing and related activities. Ensure that the quality and delivery of all processes performed meet the minimum standards and requirement.
• Assist in collating of statistics pertaining to the transactions processed by team members for resource planning and MIS.
• Provide relief duties when required.
• Support new volume, products and functions as determined by the Senior Manager or Head CMS.
• Prevent reconciliation shortfall / backlog. Ensure the agreed timeline and standards are met for items that are outstanding in suspense, sundry and Nostro accounts and the RPR.
• Adherence to Group policies, procedures, service standards and performance measurements.
• Support cost reduction, channel management, automation and straight-through processing initiatives.
• Ensure compliance with the Group’s Policy and standards and in-country regulatory requirements and laws pertaining to AML and CFT
• Facilitate and support the Bank’s efforts in combating money-laundering and terrorism financing activities.
• Support effective governance, oversight and controls in the Global Business Services (GBS).
• Support service quality and process improvement projects
• To ensure adherence of all controls and procedures as detailed in the DOI.
• To maintain a positive working relationship with personnel of the other sections/divisions of the bank.
• Support all maintenance and delivery of initiatives and other reporting.
• To participate and contribute in Cash related projects as assigned. Ensure all the system functionalities are reviewed and UAT or UVT are performed as accordingly before management’s sign off.
• Recommend and advise on benefits of system changes, automation and centralization of process.
• Support technological changes in processing systems and highlight if these changes will disrupt or affect BAU activities.

Role Responsibilities

• Adherence to Group policies, procedures, service standards and performance measurements
• Support the same strategic agenda and priorities with Group Cash
• Support overall resource structure plans, ensure commitment to, and compliance with, productivity goals in a strategic cost management environment.
• Support cost reduction, channel management, automation and straight-through processing initiatives.
• To handle electronic and manual collections, clearing payments processing and its related functions undertaken on behalf of the bank and/or customers are expeditiously and accurately executed so as to maintain a high standard of customer service as well as to avoid any monetary loss.
• All processes to be in line with Cash Management Policy/ Procedures
• Monitor the quality and delivery of all processes performed by GBS meet the minimum standards and requirement.
• Ensure compliance with the DOI.
• Ensure the reconciliation of payments and Charges related transactions are performed timely.
• Support standardized process and procedures to ensure success transfer of best practices, and adherence to policies and procedures.
• Identify and support the deployment of technologies and tools to achieve efficiencies.
• Support collections, clearing and payments transaction processing and related functions and CMS support functions undertaken on behalf of the bank and/or its customers are expeditiously and accurately executed so as to maintain a high standard of customer service, as well as to avoid any monetary loss.
• Support the department on matters relating to operational risks and controls to ensure compliance against internal and regulatory policies and guidelines
• Identify and highlight key issues and risks.
• To adhere strictly to MAS regulation 626 (Prevention of Money Laundering and Countering the Financing of Terrorism)
• Adhere to all controls which have been implemented to mitigate the risk of MAS626 breach
• Ensure regulatory reporting is submitted punctually.
• Support the department in monitoring the quality and delivery of all processes performed by GBS meet the minimum standards and requirement.
• Participate in periodic Risk and Process review of internal and external stakeholders.

Our Ideal Candidate

SKILLS & EXPERIENCE

• 2+ years of relevant experience in Banking operations
• Sound knowledge in collections, clearing and payments operations and customer service.
• A sound knowledge of SWIFT, local and international payment, clearing and collection methods and settlement arrangements. Ability to translate knowledge to support business initiatives.
• Understand operational risk management
• Good interpersonal and analytical skills.
• Good knowledge of banking law and practices.

QUALIFICATION

• Relevant Academic or Professional Education/Qualifications

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Anti-money Laundering Policies and Procedures
• Banking Products
• Emerging Technologies
• Operations - Back Office
• Remittance Processing
• Problem Management Process

Role Responsibilities

• Adherence to Group policies, procedures, service standards and performance measurements
• Support the same strategic agenda and priorities with Group Cash
• Support overall resource structure plans, ensure commitment to, and compliance with, productivity goals in a strategic cost management environment.
• Support cost reduction, channel management, automation and straight-through processing initiatives.
• To handle electronic and manual collections, clearing payments processing and its related functions undertaken on behalf of the bank and/or customers are expeditiously and accurately executed so as to maintain a high standard of customer service as well as to avoid any monetary loss.
• All processes to be in line with Cash Management Policy/ Procedures
• Monitor the quality and delivery of all processes performed by GBS meet the minimum standards and requirement.
• Ensure compliance with the DOI.
• Ensure the reconciliation of payments and Charges related transactions are performed timely.
• Support standardized process and procedures to ensure success transfer of best practices, and adherence to policies and procedures.
• Identify and support the deployment of technologies and tools to achieve efficiencies.
• Support collections, clearing and payments transaction processing and related functions and CMS support functions undertaken on behalf of the bank and/or its customers are expeditiously and accurately executed so as to maintain a high standard of customer service, as well as to avoid any monetary loss.
• Support the department on matters relating to operational risks and controls to ensure compliance against internal and regulatory policies and guidelines
• Identify and highlight key issues and risks.
• To adhere strictly to MAS regulation 626 (Prevention of Money Laundering and Countering the Financing of Terrorism)
• Adhere to all controls which have been implemented to mitigate the risk of MAS626 breach
• Ensure regulatory reporting is submitted punctually.
• Support the department in monitoring the quality and delivery of all processes performed by GBS meet the minimum standards and requirement.
• Participate in periodic Risk and Process review of internal and external stakeholders