Habitat First Group is excited to offer a unique opportunity for an experienced and proactive Restaurant Shift Supervisor to join our team at Ballihoo, Lower Mill Estate. In this role, you will oversee the front-of-house (FOH) team during shifts, ensuring smooth service, high customer satisfaction, and Team Member efficiency. Additionally, you will be responsible for ensuring a safe, compliant, and efficient environment for both guests and Team Members.
We are driven by a passion for exceptional customer service, which we believe is more than just a job—it’s a way of life. At the heart of our operations, we focus on creating memorable experiences for our guests through outstanding food, service, and personal interaction. Our team is committed to treating every guest with respect, kindness, and care, ensuring that each individual feels truly valued. Additionally, we take pride in mentoring younger colleagues, imparting vital life skills and fostering an inclusive, supportive environment.
Location

Lower Mill Estate, Somerford Keynes, Cirencester
Reporting to

Restaurant Manager
Salary

£12.88
Hours

Permanent 0 hour contract

• Greet all guests promptly with a friendly and welcoming attitude, ensuring they feel valued from the moment they enter the establishment.
• Take food and drink orders from guests in a professional, accurate, and courteous manner, ensuring all orders are relayed clearly to the kitchen or bar team.
• Prepare and serve drinks behind the bar efficiently, ensuring correct preparation and presentation of beverages.
• Provide attentive and efficient table service, delivering food and drinks promptly and ensuring guest satisfaction throughout the dining experience.
• Set up and maintain service areas to the highest standard, ensuring cleanliness and organisation, while also taking care of clearing tables and resetting them for new guests.
• Respond to all guest inquiries via telephone and email in a timely and professional manner, ensuring that all questions and concerns are addressed.
• Lead by example on the restaurant floor, providing hands-on support to your team and ensuring the smooth running of operations throughout service.
• Maintain a clean and tidy service area before, during, and after each service, ensuring high standards of cleanliness and organisation.
• Uphold and enhance customer service standards by actively engaging with guests, managing customer feedback, and ensuring Team Members are well-trained and knowledgeable.
• Collaborate with the General Manager to develop, agree on, and maintain Standard Operating Procedures.
• Assist the General Manager with managing staffing levels, scheduling Team Members’ rotas, and ensuring adequate coverage.
• Foster a positive work environment by being punctual, approachable, and cooperative with colleagues.
• Maintain a thorough knowledge of the menu, including daily specials, to provide accurate information and address any guest queries.
• Continuously monitor and evaluate the effectiveness of the menu, suggesting improvements when necessary.
• Handle guest comments and complaints professionally, resolving issues politely and efficiently.
• Report any health and safety hazards immediately to the General Manager and ensure compliance with safety protocols.
• Attend departmental and training meetings as required, maintaining up-to-date knowledge of industry standards and best practices.
• Assist with maintaining an effective inventory system and help monitor stock levels to prevent shortages.
• Ensure full compliance with food hygiene standards, including fire safety procedures, training, and reporting faults.
• Train Team Members in compliance, cash handling, and security procedures, ensuring all protocols are followed.
• Oversee cash handling procedures and investigate any security concerns, implementing corrective actions as needed.
• Manage and track promotions through the EPOS system, ensuring accurate coding for reporting.
• Perform other related duties as assigned by the General Manager, ensuring a flexible approach to the role.
• Champion the initiative to become a plastic-free venue by promoting sustainable practices and working towards our goal of being entirely plastic-free by the end of 2025.