Job Role: Dual Services Manager
Status: Permanent, Full Time
Working Hours: 40 hours per week (average)
Salary: £32,933.43 per annum
Location: Fareham
Reporting to: Regional Operations Manager

• Oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site.
• Lead and support a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service standards.
• Ensure compliance with health & safety, GDPR, and operational procedures, including the management of Control Room operations, CCTV systems, and key control processes.
• Conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements.
• Act as the main point of contact for client relations, attending meetings, providing operational updates, and ensuring SLAs and KPIs are met.
• Support recruitment, staff development, and performance management, working closely with HR and senior management.
• Manage stock levels and procurement of cleaning consumables, ensuring cost-effective use of resources.
• Take a lead role in emergency procedures, coordinating site evacuations and supporting business continuity plans.
• Maintain accurate records, including incident reports, staffing records, and compliance documentation.
• Ensure a professional, customer-focused approach at all times, fostering a positive experience for visitors, tenants, and stakeholders.