JOB DESCRIPTION

This role is key in delivering the ‘wow’ factor to our guests as and when they interact with you in the Food & Beverage areas. You will support the efficient and effective service delivery of the Hotel Indigo bar and restaurant during key business hours. Work in line with the brand standards following all the necessary procedures to ensure maximum satisfaction for guests.
The main focus is on delivering great customer service, working a mixture of shift patterns to cover breakfast, lunch, and dinner service as per the rota and business demands.
You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan
If you want to work in York’s ‘sweetest’ chocolate themed Hotel, then please apply now.

ABOUT US

Hotel Indigo, York hotel is a unique and trendy hotel set in the heart of York. The hotel boasts 103 unique bedrooms, with a funky and trendy Restaurant and Bar named No.88 Walmgate.
The team is very passionate, enthusiastic, and very energetic! The culture in the hotel is very important, and that is; trying to deliver the Hotel’s goals and objectives whilst at the same time creating a fun and great work/life balance for all!
York Train station is easily accessible, the hotel is a 12 minute walk from the Train Station. There are plenty of drop off points all throughout York for bus routes in and out of the city, with a main bus route running past the hotel on Walmgate.

Within Guest Service Assistant, key to your role is:

• To operate the Food & Beverage areas during your shifts
• Attend to guests needs and queries
• Follow Brand standards and procedures
• Deliver the best customer service, with a ‘can do ' attitude
• Accurately process and communicate to guests via email and external websites
• To clearly communicate with other departments to ensure minimal impact on guest service
• To promote Brand Loyalty and encourage guests to sign up to the loyalty program
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures