Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.
Your Opportunity
The Bid Solutions Manager is responsible for interpreting client Requests for Proposals (RfPs) and developing tailored Facilities Management (FM) solutions that are operationally viable, commercially competitive, and aligned with the company’s strategic objectives. This role plays a critical part in the design, costing, and articulation of FM service delivery models within bid submissions.
The successful candidate will work closely with Bid Managers, Technical SMEs, Commercial and Finance Teams to develop solutions that address client needs, operational efficiencies, and compliance requirements while ensuring a compelling value proposition.
This role will be predominantly based out of the UAE with regular travel to KSA (and other GCC countries) required.
Key Accountabilities
Lead the interpretation and analysis of RfPs, ensuring a deep understanding of client requirements and evaluation criteria.
Design bespoke Facilities Management (FM) solutions that integrate hard FM (mechanical & electrical services) and soft FM (cleaning, security, catering, waste management, etc.) – where required and as appropriate to client requirements.
Work with operational teams and subject matter experts (SMEs) to develop cost-effective, innovative and scalable FM delivery models.
Develop solutions that enhance service efficiency, compliance and sustainability in line with industry best practices and regulations.
Collaborate with Bid Managers and Writers to ensure FM solutions are clearly articulated in bid submissions including methodology, service delivery models and performance management approaches.
Contribute to the development of win themes, differentiators and value propositions that set the company apart from competitors.
Assist in writing technical and operational sections of bid responses, ensuring alignment with client objectives.
Work closely with Commercial and Finance Teams to develop pricing strategies and cost models that balance competitiveness with profitability.
Support whole-life cost analysis, helping to develop value-for-money proposals.
Identify cost-saving opportunities and efficiencies through innovative FM delivery methods
Ensure all proposed solutions comply with industry regulations, health & safety standards and contractual obligations.
Work with risk management teams to identify and mitigate potential operational risks in bid submissions.
Continuously improve solution development processes, tools and templates to increase efficiency and effectiveness.
Lead bid solutions review sessions and post-bid debriefs to drive lessons learned and enhance bid strategy.
Specific Requirements
Bachelor’s degree in Facilities Management, Engineering, Business, or a related field.
Certifications in Facilities Management (e.g., IWFM, IFMA) or Bid Management (APMP) are desirable.
Strong experience in designing Facilities Management (FM) solutions within a bidding or pre-sales environment.
Expertise in hard and soft FM services, with knowledge of industry trends, regulations, and best practices.
Ability to interpret complex RfPs and develop solutions that align with client needs.
Strong commercial awareness, with experience in cost modelling, service pricing, and value engineering.
Excellent collaboration and stakeholder management skills, working across bid, commercial, and operational teams.
Proficiency in Microsoft Office (Excel, Word, PowerPoint), bid management software, and costing tools.
Ideally to have experience of Public and private sector procurement processes, sustainability initiatives and technology-driven FM solutions.
Familiarity with building management systems (BMS), CAFM tools, and IoT-driven FM innovations.
Desirable sector and market knowledge of FM/AM in the any of the following fields: Citizen Services, Justice & Immigration, Defence and Airport Operations .
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues’ wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information

Please refer the Job description for details