REF34630G

Company Description:
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Job Description:
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Job Overview: As a member of the Human Resources Team, the HR Advisor will play a vital role in supporting employee data management and providing general support throughout the HR employee life cycle. The HR Advisor will also be responsible for taking live calls, talking to employees, and resolving their queries over the phone or email.
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Key Responsibilities: 1. Employee Support: - Serve as the initial point of contact for employees seeking HR assistance via phone, email, and/or tickets. - Take live calls, talk to employees, and resolve their queries over the phone or received via email. - Enable employee-facing customer support functions by assisting employees with various Tier 1 HR requests and help ensure our HR platforms are maintained effectively.
2. Escalation Handling: - Escalate complex inquiries to the HR Leads as needed, ensuring a smooth transition and resolution for the employee. - Maintain confidentiality and professionalism when handling sensitive employee information and situations.
3. Service Level Agreements: - Adhere to established service level agreements (SLAs) for response and resolution times, consistently meeting or exceeding performance expectations. - Keep accurate records of all interactions and transactions in the HR database or ticketing system
4. Collaboration and Improvement:  Collaborate with HR team members to identify trends or recurring issues and suggest process improvements or updates to enhance efficiency and service quality as appropriate.

Qualifications:

• Minimum of 4 CXC/GCE subjects inclusive of English Language.
• 1-2 years of experience in HR administration or similar roles.
• Must have a valid (not expired) government issued ID, TRN and NIS card.
• Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays).
• Must be able to train and / or work onsite.
• Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers.
• The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
• Excellent attention to detail.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Multi-tasking skills, showcased through conversing while navigating our systems the use of several applications simultaneously; experience working with CRM applications preferred.
• Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy.
• High level of integrity
• Must be able to pass a criminal background check and drug test as needed.

Additional Information:

Our employees enjoy:

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
• Annual merit increase based on performance.
• Paid Training.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.
• Paid vacation and sick leave annually.
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy.
• Onsite lunch concessionaire at reduced rates.
• Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor.
• Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
• Paid referral program
• Career development & growth opportunities for advancement.
• Excellent Reward and recognition programs.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.

Please refer the Job description for details