PARKING AND CCTV TECHNICIAN

Location: Coton Road, CV11 5AA
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 13.90 per hour
Job Ref: 5275043

Responsibilities

• Provide administrative, clerical, and project management support for car park and CCTV related functions.
• Collaborate with directors, team managers, and supervisors to achieve excellence in customer service.
• Contribute to the production of service and business plans.
• Ensure compliance with statutory requirements, Council policy, legislation, and technical standards.
• Address inquiries, requests, and complaints efficiently related to car park operations.
• Utilize technology to improve communications within the department and the Council.
• Carry out work with a focus on equal opportunities and customer care.
• Adhere to Health and Safety regulations and undertake personal development as required.
• Handle administrative duties and queries related to the Council’s Parking and CCTV operations.
• Assist with project delivery and administration within Parking and CCTV operations.
• Process payments received through various methods and maintain records.
• Update car park Penalty charge records and allocate photographic images.
• Maintain sufficient stocks of necessary stationery and supplies.
• Investigate and respond to formal representations against Penalty Charge Notices.
• Manage the administration and issuance of parking permits and season tickets.
• Monitor CCTV and CEO rotas, liaise with contractors, and report issues to the manager.
• Comply with departmental policies and procedures for administrative duties.
• Ensure work meets performance targets and quality standards.
• Respond to public inquiries related to parking and CCTV services.
• Administer the Town Centre “Bollard System”.
• Identify irregularities in Penalty Charge Notices and report to the manager.
• Liaise with relevant agencies regarding Penalty Charge Notice administration and debt collection.
• Utilize IT software packages for accurate record-keeping and action-taking.
• Produce management information and reports as required.
• Maintain and control filing and correspondence systems within the team.
• Understand Traffic Regulation Orders and the 2004 Traffic Management Act.
• Reconcile cash from car park machines with audit tickets and receipts.
• Support the coordination of Special Events with the manager and Senior CEO.
• Provide adequate reception desk coverage during business hours.
• Assist in other directorate work as required.

Person Specification

• Experience in administrative roles within an office environment.
• Experience dealing with people and contractors in challenging situations.
• Proficiency in using computer systems, particularly MS Office (Word and Excel).
• Experience in handling and accounting for money.
• Project assistance experience.
• GCSE (A-C) or equivalent in Maths and English.
• Relevant car parking qualification or willingness to obtain one.
• Effective oral and written communication skills.
• Ability to work independently and as part of a team.
• Understanding and adherence to procedures.
• Ability to meet deadlines with minimal supervision.
• Ability to handle public interactions tactfully and helpfully in stressful situations.
• Flexible, adaptable, and positive attitude towards change.
• Patient and caring approach to dealing with the public and colleagues.
• Commitment to the Council’s Core Values and Vision.

DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Job Types: Full-time, Fixed term contract
Contract length: 2 months
Pay: £13.90 per hour
Expected hours: 37 per week

Experience:

• Parking And Cctv Technician : 1 year (required)

Work Location: In person
Reference ID: 527504

• Provide administrative, clerical, and project management support for car park and CCTV related functions.
• Collaborate with directors, team managers, and supervisors to achieve excellence in customer service.
• Contribute to the production of service and business plans.
• Ensure compliance with statutory requirements, Council policy, legislation, and technical standards.
• Address inquiries, requests, and complaints efficiently related to car park operations.
• Utilize technology to improve communications within the department and the Council.
• Carry out work with a focus on equal opportunities and customer care.
• Adhere to Health and Safety regulations and undertake personal development as required.
• Handle administrative duties and queries related to the Council’s Parking and CCTV operations.
• Assist with project delivery and administration within Parking and CCTV operations.
• Process payments received through various methods and maintain records.
• Update car park Penalty charge records and allocate photographic images.
• Maintain sufficient stocks of necessary stationery and supplies.
• Investigate and respond to formal representations against Penalty Charge Notices.
• Manage the administration and issuance of parking permits and season tickets.
• Monitor CCTV and CEO rotas, liaise with contractors, and report issues to the manager.
• Comply with departmental policies and procedures for administrative duties.
• Ensure work meets performance targets and quality standards.
• Respond to public inquiries related to parking and CCTV services.
• Administer the Town Centre “Bollard System”.
• Identify irregularities in Penalty Charge Notices and report to the manager.
• Liaise with relevant agencies regarding Penalty Charge Notice administration and debt collection.
• Utilize IT software packages for accurate record-keeping and action-taking.
• Produce management information and reports as required.
• Maintain and control filing and correspondence systems within the team.
• Understand Traffic Regulation Orders and the 2004 Traffic Management Act.
• Reconcile cash from car park machines with audit tickets and receipts.
• Support the coordination of Special Events with the manager and Senior CEO.
• Provide adequate reception desk coverage during business hours.
• Assist in other directorate work as required