Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Accountabilities:

Client Services and Program

• All programming is to be relationally focused, support transformational change, and support the social, emotional, and spiritual needs of participants
• Create a safe space for clients and their families where they can explore their practical, social, emotional and spiritual needs.
• Through conversation and prayer, shares the hope and love of Jesus in a manner that supports and respects the faith journey of our clients and their families.
• Ensure a spiritual dynamic, and focus, in all programming, including facilitated access for clients to pastoral services and other church-based program
• Serve as the primary caseworker and key contact for Pathway of Hope in the assigned region
• Refer clients to the Corps Officer for pastoral assistance.
• Engage and build rapport with the target population
• Maintain a caseload of 2-4 participant files
• Provide client intake and ongoing assessments to Pathway of Hope participants
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
• Work with Pathway of Hope participants and ministry unit teams to coordinate ongoing goal setting and action plans; schedule regular meetings to review progress and engage in further planning
• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction
• Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefits of clients and program when necessary.
• Assist participants in making connections and accessing community resources; offer/arrange accompaniment services as appropriate
• Provide information and referral services, as needed, to both clients and ineligible participants

Supervision

• May recruit, support, assist, supervise, train and schedule volunteers, demonstrate work methods and ensure they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• May assist in the development of strategies and recommendations for volunteer development.
• In consultation with the Corps Officer may organize regular meetings with volunteers.

Ministry Unit Coordination:

• Work with the Markham Ministry Unit to form a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective
• Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training, and development, as well as evaluation and reporting
• Connect with each ministry unit location (via phone, web conference, or in-person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
• Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters

Communication and Reporting:

• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team
• Connect regularly with the corresponding Region Board to provide progress reports and request any necessary support
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
• Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities
• Attend and participate in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters
• Perform other duties as assigned

Community Networking and Partnerships:

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
• Attend agency and community meetings, as needed

Community and Family Services Responsibilities:

• Assist in organization of food delivery and stocking of pantry
• Organize client food bank appointments
• Ensure accurate information is entered into Link2Feed system
• Accurately record statistics
• Assess client needs and respond appropriately
• Provide food and/or Thrift Store vouchers as per guidelines

Kettle Coordinator Responsibilities:

• Provide general oversight of the Kettle Campaign
• Provide oversight to the Kettle Assistant/workers and the recruitment, training, scheduling and ongoing performance of workers and volunteers
• Schedule Kettle team meetings as required and prepare the meeting agenda
• Determine locations and placement of kettles
• Establish and maintain a good rapport with all business establishments
• Ensure the appropriate contracts with business establishments are current
• Coordinate Kettle kick-off, and other promotional events through supervisor and the Public Relation and Development Department
• Liaise with the service clubs and organizations as required
• Search for volunteers and workers to monitor the kettles
• Forward and follow through with any complaints or concerns from public, volunteers, or workers
• Oversee the pick-up/drop off of kettles
• Update and maintain online Volunteer Scheduler Pro database
• Receive and respond to telephone calls from volunteers or general public
• Create and update promotional material required during campaign
• Complete timesheets as required
• Assist with the pick-up and exchanges of Kettles as required
• Ensure Kettle Kits have required supplies and information at all times
• Visit various Kettle locations to monitor recruits and answer any questions
• Complete and forward a final report to include recommendations
• Complete required documentation for paid employees and volunteers

Health and Safety

• Adherence to all health and safety standards.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other related duties as required.

Community and Family Services Responsibilities:

• Assist in organization of food delivery and stocking of pantry
• Organize client food bank appointments
• Ensure accurate information is entered into Link2Feed system
• Accurately record statistics
• Assess client needs and respond appropriately
• Provide food and/or Thrift Store vouchers as per guideline

Kettle Coordinator Responsibilities:

• Provide general oversight of the Kettle Campaign
• Provide oversight to the Kettle Assistant/workers and the recruitment, training, scheduling and ongoing performance of workers and volunteers
• Schedule Kettle team meetings as required and prepare the meeting agenda
• Determine locations and placement of kettles
• Establish and maintain a good rapport with all business establishments
• Ensure the appropriate contracts with business establishments are current
• Coordinate Kettle kick-off, and other promotional events through supervisor and the Public Relation and Development Department
• Liaise with the service clubs and organizations as required
• Search for volunteers and workers to monitor the kettles
• Forward and follow through with any complaints or concerns from public, volunteers, or workers
• Oversee the pick-up/drop off of kettles
• Update and maintain online Volunteer Scheduler Pro database
• Receive and respond to telephone calls from volunteers or general public
• Create and update promotional material required during campaign
• Complete timesheets as required
• Assist with the pick-up and exchanges of Kettles as required
• Ensure Kettle Kits have required supplies and information at all times
• Visit various Kettle locations to monitor recruits and answer any questions
• Complete and forward a final report to include recommendations
• Complete required documentation for paid employees and volunteer