SKILLS REQUIRED

• Demonstrate evidence of problem solving, analytical and social skills required to provide a housing options service to vulnerable people
• Demonstrate excellent communication skills both verbally and in writing
• Ability to use a range of ICT applications including Word and email and to be able to word process reports
• Ability to extract and analyse information sourced from different ICT systems
• Ability to work as part of a team
• Ability to work in partnership with a range of public, private and third sector organisations
• Ability to identify support needs
• Ability to identify safeguarding concerns and escalate them appropriatel
• Ability to deal with people who are displaying challenging behaviou
• Able to work flexibly across different work locations and areas as appropriate.

KNOWLEDGE REQUIRED

• Awareness of housing options law and policy
• Awareness of the needs of homeless people and others in housing need
• Awareness of services in Leeds for homeless people and others in housing need
• Knowledge and understanding of Equal Opportunities law and policy
• Awareness of safeguarding policy and practice

EXPERIENCE REQUIRED

• Experience of working with homeless and other people in housing need
• Experience of working in a multi-agency partnership environment
• Experience of working in a busy team environment

THIS ROLE IS BASED IN THE UK. HOME OFFICE GUIDANCE STATES THAT CANDIDATES MUST EVIDENCE THEIR RIGHT TO WORK IN THE UK PRIOR TO COMMENCING EMPLOYMENT, EITHER AS A UK OR IRISH CITIZEN, UNDER THE EU SETTLEMENT SCHEME OR HAVING SECURED ANY OTHER RELEVANT WORK VISA.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

JOB PURPOSE

The post holder will contribute to delivering a housing options service framed around the three core service functions of housing advice provision, assessment of housing need and duty and securing suitable temporary and longer term housing options. The post holder will also contribute to delivering key homeless preventions initiatives such as mortgage and tenancy advice, helping people secure private rented housing options and making referrals to initiatives such as Sanctuary and youth mediation.

RESPONSIBILITIES

• Deliver a face to face housing options service, in accordance with Part VII of the 1996 Housing Act (as amended) to people who are homeless, threatened with homelessness or in some of housing need, at a variety of locations including the Leeds Housing Options Service at Merrion House
• Deliver a telephone based, or using other mediums such as email, housing options service
• Take responsibility for caseload of homeless and housing need cases
• Carry out homeless and other additional need assessments in accordance with Part VI and Part VII of the 1996 Housing Act (as amended)
• Write homeless decision letters in accordance with the legal framework
• Liaise with supported housing and other temporary accommodation providers to secure suitable temporary accommodation for people owed such a housing duty
• Help people to secure private rented options through the Private Sector Lettings scheme and through other routes such as requesting a Homeless Prevention Fund payment
• Prepare Homeless Prevention Fund applications as required
• Assist service managers in the quality assurance of service delivery by providing case work information held in case files or IT systems, decision letters and financial payments
• Help develop partnering arrangements between the Leeds Housing Options Service and other public, private and third sector organisations
• Work flexibly to help deliver an effective Housing Options Service
• Attend meetings and forums as required relating to the delivery of the Housing Options Service
• Undertake any other duties as required commensurate with the responsibilities and grade of the post
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
• The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

As a Housing Adviser you will bring to the role:

• An excellent standard of customer service and ability to engage and adapt to vulnerable applicants who approach our service.
• An interest in homelessness and
• The ability and passion to work in conjunction with a range of professionals and partnerships.
• High motivation to work in a busy environment as part of a team.
• Ability to manage your own time efficiently and be responsible for managing your own case load