Front Office Manager - Waldorf Astoria Monarch Beach Resort and Club
Join us in Orange County, California and live in one of the nation’s top vacation destinations with year-round sunshine, picturesque beaches, premiere attractions and a lively dining and arts scene.
The award-winning Forbes 4-Star and AAA 5-DiamondWaldorf Astoria Monarch Beach Resort & Club is looking for a Front Office managerto join the Front Office Team!
Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California’s surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.
Classification: Full-Time
Shift: Various – must be available to overnight, weekdays, weekends, and holidays.
Pay Rate: The annual salary range for this role is $75,000-80,000 and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available - for you and your family

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team member