“The best prescription I’ve ever given is a wish.”

• Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

• Lead the evaluation, scope, design, development, and deployment of changes to the Salesforce environments, ensuring adherence to change control protocols.
• Manage the change control process and DevOps environments to ensure all modifications are thoroughly tested, documented, and approved before deployment.
• Manage the implementation of system enhancements and integrations, maintaining high standards of quality and compliance.
• Act as a project manager for Salesforce-related initiatives, coordinating resources, setting and meeting targets, and ensuring timely delivery of projects aligned with business objectives.
• Support the user community, track and resolve system, process, and data-related issues within set performance metrics.
• Lead all system administrative functions including user account maintenance, workflows, reports and dashboards, scheduled jobs, and other routine tasks.
• Support the Salesforce Administrator by providing expert-level second-tier support and managing escalations.
• Lead development of new data integrations and automation of processes where feasible, and continually maintain data health and value.
• Manage release updates and maintain disaster recovery and business continuity controls.
• Provide technical subject-matter expertise of CRM best practices, business process design, data management, and overall functional capabilities of the Salesforce platform, and identify opportunities for the organization as new functionality is released.
• Act as the liaison between users, vendors, and application development partners.
• Perform other duties as assigned.