At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The National Sales Small Business Specialist will be responsible for demonstrating excellent customer service in accordance with the U.S. Bank Core Values. Provides comprehensive financial solutions to small businesses with annual revenues less than $2.5 million. Primary responsibilities include outbound calling activities while leveraging digital tools and building strong human connections to offer solutions to business customers. May also include servicing, account opening and maintenance for customers within the segment. Source of referrals opportunities will be through digital or direct mail marketing lead lists, along with internal and external partners.

Basic Qualifications

• Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
• Typically has a Bachelor’s degree or equivalent work experience
• Two to three or more years of customer service, sales and/or prospecting experience

Preferred Skills/Experience

• Comprehensive knowledge of applicable bank and branch policies, procedures and support systems
• General knowledge of cash flow management and business credit underwriting and demonstrates the ability to confidently communicate with underwriters
• Demonstrates excellent customer service in accordance with the U.S. Bank Core Values and provides comprehensive financial solutions to small businesses with annual revenues less than $2.5 million
• Demonstrates strong written and verbal communication skills and can convey business recommendation in an effective manner
• Understanding of banking operations, product knowledge, sales, new business development, customer service/relations, and community relations
• High call volume inbound and outbound

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF THREE (3) OR MORE DAYS PER WEEK

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la