ABOUT VITALCALL

At VitalCALL, we are Australia’s leading provider of personal emergency response systems, empowering individuals to live independently while staying safe. For decades, we’ve been committed to delivering reliable support and exceptional customer service across the country.

ABOUT US, OUR CULTURE & WHAT WE CAN OFFER YOU

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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THE ROLE

Are you an enthusiastic, driven individual with a passion for sales and helping people? Join VitalCALL as an Internal Sales Representative and play a key role in maintaining and growing our customer base. You’ll work closely with inbound and outbound leads, engaging with customers and recommending solutions that ensure their safety and peace of mind.
We’re looking for someone with sales expertise, great interpersonal skills, and a commitment to delivering excellent service—all while helping customers feel supported and valued.

RESPONSIBILITIES

As an Internal Sales Representative, you will:

• Handle inbound inquiries from customers and provide information on VitalCALL products and services.
• Proactively follow up with pending leads and existing customers to secure conversions and upsell additional solutions.
• Prepare and manage quotes, ensuring accurate pricing and information.
• Build meaningful relationships over the phone, identifying customer needs to recommend tailored solutions.
• Assist customers through the sales process, providing guidance and resolving concerns professionally.
• Collaborate with team members across departments to ensure smooth service delivery.
• Maintain sales records and data in the CRM system, ensuring accuracy and adherence to company policies.
• Thank our Healthcare Professionals for any referrals that come through.