Full job description

Introduction:

About Us

Protecta Group is a proudly family owned, Australian business specialising in a niche range of temporary protection products and solutions. Since our establishment 20 years ago, we’ve experienced exceptional growth, particularly over the past decade and we have strong plans in place to ensure this momentum continues well into the future.

At Protecta, we know that our people are our greatest asset and our most valuable competitive advantage. Our values are more than just words. They define who we are and how we work every day. We’re making it easy for our customers, maximising every opportunity, helping people thrive, and consistently delivering beyond expectations. This mindset shapes our collaborative, supportive, culture and drives the exceptional experiences we create for both our customers and our team. Joining Protecta means being part of a company where your contributions are truly valued and your growth is supported.

Description:

About the Role

We’re looking for a proactive and organised Operations Coordinator to join our Silverwater team and play a key role in keeping our day-to-day operations running smoothly.

Reporting to the Head of Operations, you’ll coordinate the flow of orders from fulfilment through to delivery, working closely with our warehouse team, customers and freight providers. You’ll be responsible for keeping orders moving, resolving issues as they arise and making sure our customers receive a seamless and reliable delivery experience.

What you’ll be doing

Coordinate daily order fulfilment, picking, packing and dispatch activities.

Prepare and review picking tickets and dispatch documentation.

Prioritise orders and ensure special delivery requirements are clearly communicated.

Coordinate freight bookings, carriers, customer collections and pallet returns.

Route and track deliveries using Detrack and follow up on delays or delivery issues.

Communicate with customers to confirm delivery details and advise when orders are ready for collection.

Manage the NSW Operations inbox and Teams channel, ensuring enquiries and updates are actioned promptly.

Maintain accurate order, dispatch and delivery information across NetSuite and Detrack.

Monitor outstanding orders and follow up on operational requirements.

Identify and escalate dispatch, freight and order discrepancies.

Provide day-to-day support to the warehouse team.

Identify opportunities to improve operational efficiency, accuracy and customer service.

Skills and Experiences:

What we’re looking for