Division: Northern CPPYJ
Location:Coffs Harbour, NSW, AU, 2450 Port Macquarie, NSW, AU, 2444 Taree, NSW, AU, 2430 Kempsey, NSW, AU, 2440
Req ID: 76707

THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

As a Customer Service Officer, you will be the first point of contact with our clients at our Community Services Centre’s or Service Hub’s, providing quality administrative services to our local offices.

WHAT YOU’LL DO

As part of the Child Protection and Permanency Services on the Mid North Cost District, you will:

• Provide customer service, reception duties, answering telephones and responding to referrals.
• Support the caseworker teams with administrative duties with a focus on customer service.
• Enter accurate data onto DCJ systems, maintaining records management systems, and maintaining confidentiality.
• Provide secretarial support to group supervision and meetings while maintaining confidentiality.
• Maintain records and arranging services such as dispatching mail and courier services, office repairs, vehicle management, arranging cleaning, and ordering office supplies and equipment.
• Promote and foster compliance with DCJ policies, procedures and systems.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:

• Targeted Question: Please give an example of your experience managing multiple administrative tasks with competing deadlines