ABOUT YOU

You are confident in navigating complex situations and calm under pressure. You assess risk and make sound decisions in real time while documenting clearly and accurately. You thrive in fast-paced, team-driven environments.

• You share our values of Service, Integrity, Accountability, Person-Centred Practice, Respect, and Collaboration.
• Relevant qualifications or equivalent experience
• Commitment to the rights of older people and adults with disability
• Skilled in handling complex emotionally charged situations with calm, clarity and control.
• Strong written communication skills, including the ability to accurately document information in real time
• Energised by teamwork. Always looking for smarter ways to work, collaborate, and deliver better outcomes.
• Knowledge of support systems and services available to adults with disability and/or older people
• Confident using CRM systems and Microsoft tools to capture and manage information seamlessly without losing focus or momentum.

Appointments are subject to reference checks and a National Criminal History Check.
Download the role description.
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We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

YOUR ROLE

As a Helpline Consultant with the Ageing and Disability Commission, you’ll be at the frontline of safeguarding older people and adults with disability from abuse, neglect, and exploitation. This is not just a listening role—it’s a thinking role. You’ll need to assess complex situations quickly, make sound decisions under pressure, and communicate with clarity and compassion.

WHAT YOU’LL DO

You’ll work in collaborative, fast-paced environment alongside a capable and compassionate team dedicated to upholding the rights of older people and adults with disability.

• Respond to reports and enquiries with advice, information, and referrals
• Identify and manage risks, including emergencies
• Coordinate early case responses with individuals and service providers
• Handle sensitive and complex concerns with empathy
• Maintain accurate records to support assessments and investigations
• Support community engagement to prevent and address abuse and neglect

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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