Secura Labels is seeking to strengthen our team through the appointment of an experienced Sales & Customer Support Coordinator.
This office based role is responsible for frontline support to customers by managing enquiries, resolving complaints, and ensuring all requests are logged and processed accurately. The role also supports the sales and estimating process by completing estimate request forms, preparing orders for processing, and providing administrative assistance. This position plays a key role in coordinating communication between customers, sales, estimating, and order processing teams to deliver a seamless customer experience.
You should have a demonstrable track record in building and maintaining strong customer relationships; anticipating client needs and providing a world-class level of customer service to ensure their satisfaction and loyalty.

Below are just some of our benefits on offer:

• Competitive base salary
• Company-wide profit related bonus scheme (paid 6-monthly)
• Employee Assistance Programme - including 24/7 GP helpline for you & your family
• Contributory Company Pension scheme
• Occupational Sick Pay
• Complimentary car cleaning vouchers
• Valuable training and professional development
• 28 days holiday (inc Bank Holidays) with additional long service holiday awards
• Convenient location with free, secure car parking
• Cycle to Work Scheme
• Death in service cover
• Free flu jabs
• And more!

Your main duties will include:

• Respond promptly and professionally to incoming calls and customer enquiries.
• Handle customer complaints with empathy and efficiency, ensuring positive outcomes.
• Record and transfer enquiry details into estimate request forms for the estimating team.
• Coordinate the preparation of orders, ensuring accuracy before handover to the order processing department.
• Maintain organised filing systems and accurate customer records.
• Liaise effectively with sales, estimating, and operations teams to ensure customer needs are met.
• Provide administrative support to assist the smooth running of sales and order processing activities.

SKILLS & COMPETENCIES

• Strong communication and interpersonal skills, with a customer-first mindset.
• Ability to coordinate tasks across multiple departments effectively.
• Highly organised, detail-oriented, and able to prioritise workload.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn ERP/CRM systems.
• Problem-solving ability, particularly in managing customer issues or complaints.

QUALIFICATIONS & EXPERIENCE

• Previous experience in a customer service (B2B), sales support, or administrative role is essential.
• Experience in a sales or estimating environment (desirable).
• GCSEs (or equivalent) in English and Maths (essential); additional qualifications in business administration, customer service, or sales support (desirable).

• Respond promptly and professionally to incoming calls and customer enquiries.
• Handle customer complaints with empathy and efficiency, ensuring positive outcomes.
• Record and transfer enquiry details into estimate request forms for the estimating team.
• Coordinate the preparation of orders, ensuring accuracy before handover to the order processing department.
• Maintain organised filing systems and accurate customer records.
• Liaise effectively with sales, estimating, and operations teams to ensure customer needs are met.
• Provide administrative support to assist the smooth running of sales and order processing activities